You heard a new movie’s just been uploaded on Paramount Plus.
So you go home really excited to watch it.
You turn on your Samsung TV…
Then launch the Paramount Plus app…
But it’s not even working. Bummer!
Don’t worry, though. There are easy ways to fix it.
Continue reading to find out:
- How to easily check if Paramount Plus is having service interruption.
- 9 effective ways to get Paramount Plus to work on your Samsung TV.
- A really quick fix that’s been proven to work according to Samsung TV users.
- How to receive automatic updates for your Paramount Plus to prevent glitches.
- And much much more…
- Why is Paramount Plus not working on my Samsung TV?
- Paramount Plus not working on Samsung TV: 9 fixes
- #1: Check if Paramount Plus is down
- #2: Check if you’re having network connection issues
- #3: Perform a power cycle on your Samsung TV
- #4: Create another Paramount Plus profile
- #5: Install available updates for the Paramount Plus app
- #6: Install firmware updates for your Samsung TV
- #7: Uninstall and reinstall the Paramount Plus app
- #8: Reset your Samsung TV’s Smart Hub
- #9: Contact Paramount Plus’ Customer Service
Why is Paramount Plus not working on my Samsung TV?
Paramount Plus isn’t working on your Samsung TV because of network issues. You may try to reset your modem and router to see if this fixes your internet. Another cause is that there’s a glitch in the Paramount Plus app. A simple fix would be to sign out and log in with a different profile.
Paramount Plus not working on Samsung TV: 9 fixes
#1: Check if Paramount Plus is down
Paramount Plus was released in the US in March 2021. Prior to the launch, it existed as CBS All Access from 2014.
So it’s a relatively new player in the ever-expanding streaming service competition.
As such, it’s more likely to experience technical issues. At least when compared to other established companies like Netflix and Hulu.
That’s why if Paramount Plus isn’t working on your Samsung TV…
The first thing you need to check is if it’s down.
Like Netflix, Paramount Plus has a dedicated page on its website for that. You can easily check if there’s a service outage or interruption.
Once you’ve confirmed it’s down…
All you need to do is wait. The great thing about Paramount Plus is they have really good tech support and engineers. Working around the clock.
The outage shouldn’t take long. It won’t be long before you’re back to enjoying your favorite movie on the app.
#2: Check if you’re having network connection issues
As with all streaming devices, you’d need stable internet for Paramount Plus.
The app actually requires at least 4 Mbps to run smoothly.
For comparison, Netflix only requires 1 Mbps for Standard Definition (SD).
And what’s even worse?
Paramount Plus on Smart TVs only streams in High Definition (HD). There’s no option yet to downgrade to SD.
So you’ll definitely experience buffering.
You may not even be able to play movies at all if your internet speed is below Paramount Plus’ requirement.
“Well, that’s disappointing!”
Wait, there’s still an easy solution you can do.
Namely, a power cycle on your modem and router.
To power cycle is just to reset or reboot your device.
Here’s a quick way to do it:
- Unplug your modem and router from the outlet.
- Wait for about 30 seconds.
- Plug both the modem and router back in.
Now, wait until all the lights are steady in your modem and router. The Internet light indicator, in particular, should be green and steady.
Then try to relaunch the Parmount Plus app.
#3: Perform a power cycle on your Samsung TV
It’s also possible that both the Paramount Plus app and your internet are fine.
And the issue is with your Samsung TV.
Like any device, Samsung TVs are not immune to occasional glitches.
So try to close the Paramount Plus app first. And try to launch other apps on your TV.
If you’re still having issues, then a power cycle on your TV may be in order.
A couple of ways to power cycle a Samsung TV
By using the remote.
All you have to do is press and hold the power button on your Samsung remote. The TV should then turn off and turn back on.
By unplugging from the outlet.
Here’s how you can do it:
- While the TV is on, unplug it from the outlet.
- Press the and hold the TV’s power button for about 15 seconds. This is to drain its power completely.
- Wait for about 30 seconds.
- Plug the TV back into the outlet.
Once the TV’s back on, launch the Paramount Plus app.
#4: Create another Paramount Plus profile
Here’s a really quick solution that’s been proven effective according to many Samsung users.
Try to create another profile. Then use that instead of your main one.
With Paramount Plus, users are allowed to create up to 6 profiles.
Here’s how you can do it on your Samsung TV:
- Go to Paramount Plus’ home page.
- Click your profile photo found on the bottom-left of your screen.
- Select Add Profile.
- Type in your preferred Profile Name.
- Click Save Profile.
You’ll then see a “Who’s Watching” page with all of your profiles. Select the newly-created one. Then try to play a video. For many users, this did the trick.
If you’re still having problems, sign out of your Paramount Plus account. Then sign back in. And use the profile you just added.
#5: Install available updates for the Paramount Plus app
Paramount Plus is only a little over 1 year old. And since it’s not yet that stable, glitches do happen from time to time.
That’s why Paramount Plus occasionally sends updates. To fix whatever’s causing those malfunctions.
Now with Samsung TV, you can set an auto-update for your apps. And it’s best to choose this option for all of your installed apps. Including Paramount Plus.
This is how you can do it:
- Press the Home button on your remote and go to Apps.
- Click the Settings icon.
- Select the Auto Update option and turn it on. You should see a blue button indicating it’s now on.
You may also check out this video on how to update apps on your Samsung TV:
#6: Install firmware updates for your Samsung TV
Samsung periodically releases updates for their smart TV’s firmware.
They do this to add features. As well as fix bugs. That’s why it’s important to always keep your TV up to date.
With Samsung TV, you can manually look for and install updates. Here’s how to do it:
- On your remote, press the Home button and go to Settings.
- Navigate to Support and click it.
- Click Software Update.
- Select Update Now.
The download and installation process should begin. Make sure to keep your Samsung TV turned on. Otherwise, the updates won’t be installed properly.
In addition, you can also set the update to automatic. This way, you won’t have to periodically check for available updates.
This is how to set it to automatic:
- Click your remote’s Home button and go to Settings.
- Select Support.
- Select Software Update.
- Toggle the Auto Update option to On.
#7: Uninstall and reinstall the Paramount Plus app
Another easy way to fix the Paramount Plus app is to simply delete it. And then reinstall after a few minutes.
Here are the steps to delete it on your Samsung TV:
- Press the Home button on your remote.
- Go to Apps.
- Click Settings.
- Look for the Paramount Plus app. Then select Delete.
- You’ll then be asked to confirm. Select Delete again.
Now don’t rush back to reinstall the Paramount Plus just yet. Wait for about 5 to 10 minutes. Then go ahead and reinstall.
These are the steps to do it:
- On your remote, press the Home button and select Apps.
- Click the Search icon. The one with the magnifying glass.
- Type in Paramount Plus.
- Click the Install button.
Then launch the app. Sign in and see if you can now stream a video.
You may also want to read: 8 Steps To Reinstall Netflix On Samsung Smart TV
#8: Reset your Samsung TV’s Smart Hub
Smart Hub is Samsung TV’s menu system.
And you may consider resetting it if you’re still having troubles with Paramount Plus.
Consider this a last resort, though. Because resetting it would wipe out your account details. As well as your saved settings. Basically a factory reset.
However, your downloaded apps won’t be deleted. But they’ll be reset as well. So you’ll have to log back in on all of them.
These are the steps to do it:
- Click the Home button on your remote and Go to Settings.
- Go to Support.
- Click Device Care.
- Select the Self Diagnosis option.
- Click Reset Smart Hub.
- Enter your 4-digit PIN. If you never set one, enter 0000.
The reset process should then begin. After which, enter your Samsung account details. Then launch Paramount Plus and sign back in.
Check out also: Prime Video Not Working On Samsung TV: 11 Fixes
#9: Contact Paramount Plus’ Customer Service
So you’ve done all the troubleshooting steps. And you still couldn’t quite get Paramount Plus to work on your Samsung TV.
The logical next step would be to contact Paramount Plus’ support. You may contact them directly through their website. Or through any of their social media account.
Just a heads up. Before contacting Paramount Plus support, you’ll need either of these 2:
- Your IP address.
- Device ID.
These are for identification purposes. And for the security of your account.
“How can I know my IP address or Device ID?”
To know your IP address, simply do the following:
- Click the Home button on your Samsung remote. Then select Settings.
- Navigate to Network and click it.
- Select Network Status.
- Click IP Settings.
You should then see your IP address. Take note of it.
To know your Paramount Plus Device ID:
- Launch the Paramount Plus app.
- Go to Settings.
- Click Support.
Your Device ID should appear on the screen. Again, make sure to write it down.
You may then contact Paramount Plus’ tech support.
You might also want to check out: (9 Fixes) Disney Plus Not Working On Samsung TV