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(9 Fixes) Disney Plus Not Working On Samsung TV [2023]

Disney Plus Not Working On Samsung TV

“Disney Plus! Why?!

Please, please work.

Hey, are you deaf, Disney? Because I’m ready to ki-”

That was me last week. 

Not pretty.

I was so ready for my Ice Age marathon. Then BAM! 

Disney Plus stopped working. 

Luckily, I had 9 fixes and 1 worked like a charm!

Read on to learn…

  • How to perform CPR on your Samsung TV.
  • 9 easy fixes to solve your Disney Plus issue.
  • A caffeine fix that wakes up your Samsung TV’s senses.
  • How to get Disney Plus even with an older Samsung TV model.
  • Which Samsung TVs are Tinder-match friendly with Disney Plus.
  • Why a Starbucks refresher recipe is what your Disney Plus app needs.
  • And so much more…

Why is Disney Plus not working on my Samsung TV?

Disney Plus isn’t working on your Samsung TV because there might be corrupted files in your system. It could be a glitch or a bug that’s causing your Samsung TV to stop working. Another reason could be your cache and memory are full. Finally, there might be an issue with your DNS settings.

Disney Plus not working on Samsung TV: 9 fixes

#1: Perform CPR on your Samsung TV


“Did you say CPR?” 

Think of it this way. 

Your Disney app is suffocating. It can’t breathe. 

In the world of robots and technology, suffocating is like server downtime. 

And that might just be what’s happening to your Disney Plus. 

So what do you do? 

Perform CPR. 

Not the old-fashioned way, of course. 

This is the 21st century, so CPR can be done in several ways. 

For your Samsung TV, it’s as simple as pulling the plug from your wall outlet.

Then, wait for 30 seconds to 1 minute. After, plug it back in and relaunch Disney Plus.

Did that work? If not…

#2: Pull a Bruce Wayne on your Disney Plus 

Did your Disney Plus buffer all of a sudden? 

Did the app suddenly crash? 

Were you logged out of your account unexpectedly and can’t log back in?

It’s time to do a little detective work. And who better detective is there than Bruce Wayne?

Here’s what your detective route is going to be: 

  1. First, check out this website: Downdetector.
  2. Downdetector tells you if Disney Plus has an outage or a server downtime.
  3. Still nothing? Then, it might be your Samsung TV’s clock. 
  4. Make sure the time on your TV is the same as the world clock.
  5. Adjust your time accordingly. 
  6. Next, try Disney Plus on your mobile device. Try it on your iPad.
  7. Aha! If Disney Plus works on your mobile device, then your app isn’t the issue.
  8. It might be your Samsung TV, so do a cold reboot.
  9. Grab your Samsung TV remote.
  10. Make sure the buttons aren’t glitchy and work properly.
  11. Press the power button on your remote for 5 seconds.
  12. Wait until your Samsung TV turns off and on again.
  13. Try relaunching the Disney Plus app.

Alright. Great job, Bruce.

Detective work is over. 

Now, what if that still wasn’t enough to solve your problem? 


Your Samsung TV needs a splash of caffeine. 

#3: Give your Samsung TV a dose of caffeine

Update Samsung TV Software

Say what?

That’s right. A caffeine fix.

In A.I. language, a caffeine fix is a software update. 

Perhaps your Samsung TV is due for an update. 

Here’s how to give your Samsung TV the caffeine fix it needs:

  1. Go to your Settings menu.
  2. Click on Support.
  3. Choose the Software Update option.
  4. Click Update Now.
  5. Press “OK” to confirm the update.


Big problem.

My Samsung TV is invulnerable to caffeine. 

Oh damn. 

Looks like #4 is your next best option. 

#4: Check your Samsung TV’s Tinder compatibility with Disney Plus

Enter a Samsung TV’s college life.

Everyone wanted Disney Plus. She was the Queen Bee.

The most popular. The most sought-out after.

Everyone wanted her. 

And she was on Tinder. 

But, among all the Samsung TVs, only a few were lucky to go out on a date with Disney Plus.

And those models are any Samsung TV model from 2016 and up.

Sadly, older Samsung TV models just didn’t cut it.

Want the full love story? Read it here in Samsung’s blog.      

If your Samsung TV model is 2015 or lower, it’s not compatible with the Disney Plus app. That means you won’t be able to install it on your TV. 

Queen bee attitude, am I right?

However, you can access Disney Plus through your Samsung phone or tablet. 

If you want to know which devices are compatible with Disney Plus, here’s a full list.

Now, hold on for just a minute. 

A love story is never the end. It’s just the beginning. 

What better way to start a new beginning with a refresher, right? 

That’s what #5 is for.

#5: Fix Your Disney Plus with a Starbucks refresher recipe

Did you know apps love smoothies too? 

A refresher is exactly what your Disney Plus needs to cure its zombie attitude. 

Here’s the exact recipe word for word:

  1. Go to your apps on your Samsung TV. 
  2. Click on Settings. 
  3. Look for the Disney Plus app. 
  4. Select “Delete”.
  5. After you’ve deleted the app, go to your Search bar.
  6. Search for the Disney Plus app.
  7. Reinstall your Disney Plus app.

If this approach didn’t work, that’s okay.

There’s a special guest I’ll bring in to solve your problem.

#6: Do a Sam Smith Restart on your Samsung TV

Who’s up for a Sam Smith concert?

Let’s play Restart for this method. 

What a coincidence. 

Because #6 is doing a factory reset on your Samsung TV’s Smart Hub. It’s also useful if your Samsung TV suddenly turned into a black screen.

Here’s how to reset your Smart Hub: 

  1. Go to your Settings menu.
  2. Click on Support.
  3. Select Self Diagnostics. 
  4. Select Reset Smart Hub.
  5. Enter your pin to allow the reset.
  6. Follow the on-screen instructions prior to the reset.
  7. Press “OK” to confirm the reset.

Warning: A factory reset means losing all your apps and data. Save all your login and password information. List down all the apps you currently have. 

Well, that was a fun concert, right? 

But what if you just want the concert without doing a factory reset? 

If you’re not ready to restart all your apps just yet, check out #7.

You might also like: No Netflix on Samsung TV: 5 Causes & Fixes

#7: Withdraw all the cash (cache) from your Samsung TV

Am I the only one laughing at this joke? 

Cash? Cache. 

They both sound the same. Get it? 


Withdrawing all your cash (cache) should be pretty easy. All it takes is 7 steps. 

And the best part? Your Samsung TV isn’t going to ask for your bank pin. 

Here’s how to do it: 

  1. Press the Home button on your remote.
  2. Go to your Settings menu.
  3. Look for Apps and then, select it.
  4. Click on System Apps.
  5. Select Disney Plus. 
  6. Select the Clear Cache option. 
  7. Press “OK” to confirm.

Pretty simple, right? 

Actually, there’s even one more fix that’s even simpler than this step. 

#8: Visit your Hogwarts Hall of WiFi

It’s been a while since you visited your Hogwarts Hall of WiFI, right?

Maybe the problem is coming from your Hogwarts Hall. Did you check your WiFi connection? 

Is your Samsung TV’s connection to your WiFi working?

Just to be sure it’s working, why not do a reset. Let’s call Dumbeldore to help us out.

  1. Unplug your router.
  2. Wait for 5 minutes.
  3. Plug your router back in.
  4. Run an internet connection test.
  5. Relaunch your Disney Plus App.

If resetting your WiFi didn’t solve your problem, let’s call in Snape. 

He’s going to help us out with your DNS settings. 

Sometimes, you need to change your DNS settings to troubleshoot your issue. 

Here’s how to do it. 

  1. Press Menu on your Samsung TV remote.
  2. Select Network. 
  3. Choose Network Status.
  4. Select IP Settings.
  5. Scroll down to find DNS Setting.
  6. Select DNS setting.
  7. Choose the option Enter manually.
  8. Type your DNS address.
  9. In the Primary DNS field, type in

Note: Just in case your device asks for a secondary DNS, you can type in

Need a video tutorial guide? Here’s a video on how to change your DNS settings on your Samsung TV:

#9: Ask Disney Plus for magic dust

If you went through all these steps and nothing worked, well…

It’s time for Mickey to give us the magic.

Magic dust…

How amazing would that be if you got magic dust in the mail, am I right?

Honestly, your last resort is to contact Disney Plus. 

I suggest their live chat option instead of sending them an email.

Why? Mainly so that you can solve your issue faster. 

Or, you can do the factory reset approach. 

Performing a factory reset is what allowed me to fix my Disney Plus app.

It worked fine after in my Samsung TV. 

And I even got to watch my Ice Age marathon.

And finally, one last tip. 

It’s worth checking out Disney Plus’ help center page. You’ll find a lot of common issues here and how to solve them. 

Read next: 7 Ways to Fix “Samsung TV Error 116”

#Bonus Hack: Is there a way to get Disney Plus on an older Samsung TV?

Actually, there is.

Why spend on a new Samsung TV when there’s a cheaper alternative?

Now, trust me. 

These alternatives are high-quality solutions.

Surely, you’re not just going to take that Disney Plus rejection…

And not fight back, right?

So, here are three alternative solutions to get Disney Plus on an older Samsung TV:

  1. Roku 
  2. Amazon Firestick
  3. Chromecast

How to get Disney Plus with Roku

Got your Roku device? 

Great. Let’s get to work. 

Here’s how to set up Disney Plus on your Roku:

  1. Plug your Roku streaming device to your Samsung TV’s HDMI port.
  2. Press the Home button on your Roku remote.
  3. In the menu on the left part of your screen, choose Streaming channels.
  4. Type Disney Plus in the search field.
  5. Select the Disney Plus app.
  6. Press “Add channel” and go back to your Home screen.
  7. Select Disney Plus from your Home screen and launch the app.

How to get Disney Plus with Amazon firestick

The cool part about Amazon firestick is you can set it up through voice command.

Here’s how to do it:

  1. Insert your Amazon firestick into your Samsung TV’s HDMI port.
  2. Use the voice feature on your Amazon firestick remote.
  3. Say Disney Plus app.
  4. Disney Plus will show up on your screen. Select and download it.
  5. After the download, launch the app.

Alternatively, if you don’t want to use the voice feature, that’s fine too.

You can install Disney Plus with just the remote. 

How to get Disney Plus with Google Chromecast  

Last but not least, you have Google Chromecast.

Here are the steps to set up Google Chromecast and install the Disney Plus app:

  1. Insert your Chromecast into your Samsung TV’s HDMI port.
  2. Plug the USB cable to your Chromecast. Then, plug the other end into a wall adapter.
  3. Plug your wall adapter to a wall outlet.
  4. Turn on your Samsung TV.
  5. Using your remote, choose the HDMI port your Chromecast is plugged into.
  6. Connect your Chromecast and smartphone to your WiFi network.
  7. Set up your Chromecast device.
  8. Download the Disney Plus app on your smartphone.
  9. Launch the Disney Plus app and select a movie to watch.
  10. Tap the cast icon on your phone (located at the right side).
  11. This will open a list of available devices you can cast to your Samsung TV.
  12. Choose your Samsung TV from the list.
  13. Play your movie or video on Disney Plus. This will cast the movie to your Samsung TV.