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(9 Fixes) Disney Plus Not Working On Roku [2023 How-To]

Disney Plus Not Working On Roku

“What the heck is this Error code thing? How am I supposed to finish Loki now?” – Enraged user because Roku isn’t working.

Your Roku just ruined your weekend. 

And your Loki marathon.

But there’s one fix that works for most users who’re experiencing this problem..

Read on to discover…

  • How to fix Disney Plus on your Roku.
  • Why Disney Plus is not working on your Roku.
  • 9 error codes on Disney Plus and what they mean.
  • Which Roku devices are compatible with Disney Plus.
  • How to clear your app cache data and do a factory reset. 
  • One website you can use and check on Disney Plus servers.
  • And so much more…  

Why is Disney Plus not working on my Roku?

Disney Plus is not working on your Roku because it’s possible there’s an outage or server downtime. There could also be a bug or glitch in your current Roku version. It could be a login issue or internet spike. The worst is there are corrupted files in your system so it needs a reboot.

Disney Plus not working on Roku: 9 fixes

#1: Unplug your Roku device

Don’t panic. 

Drastic measures don’t always solve the problem.

Sometimes, the best fix is also the simplest one. 

And for starters, all you might need to do is unplug your Roku device. 

Here’s how it’s done:

  1. Unplug your Roku device from the wall socket.
  2. Wait for 60 seconds.
  3. Plug your Roku device back in.
  4. Check if your Disney Plus works.

#2: Check the status of Disney Plus servers

There are times when it has nothing to do with your device, WiFi, or TV. 

Instead, it’s the streaming app itself that’s the problem. 

I can’t tell you how many times I experienced this with Netflix. 

I thought it was me, but as it turns out…

Netflix had a server downtime. So they were the problem.

And that might be your case right now, too. If you’ve ever tried your Roku turning off by itself, trust me, I know the feeling.

Now, how do you know there’s a server downtime on Disney Plus?

Simple. Just download Downdetector on the app store. Or you can go to their website.  

If it turns out Disney Plus has downtime or outages, you’ll see it on the site. 

#3: Remove your Disney Plus channel and reinstall it

Removing your Disney Plus channel should give it a nice soft reboot.

The best part is that reinstalling it ensures you’re using the latest updated version. Here’s how it’s done: 

  1. Go to your home screen.
  2. Select “Disney Plus” in your home screen.
  3. Press the star (*) button on your remote.
  4. Click on the remove channel option.
  5. Go back to your Home Screen.
  6. Search for Disney Plus in the Search tab.
  7. Select Disney Plus.
  8. Add it back to your home screen or reinstall it.
  9. Once done, login to your Disney Plus account.

If this doesn’t solve your issue, #4 should be an even better fix. 

#4: Unsubscribe to Disney Plus

Yea – no kidding. 

Sometimes, that’s all it takes. It might be because your current Disney Plus has a bug that won’t go away.

No matter how much you restart the app.

Here’s what you want to do: 

  1. Unsubscribe from Disney Plus.
  2. Subscribe again.

Note: This method works great for those who experienced Code Error 83 for more than a week.   

#5: Update your Roku

Now…let’s take out the big guns. 

All the solutions above were simple and quick fixes. 

Those were the preliminary rounds. So, it’s time for the main event. 

Starting with…updating your Roku. 

Why? Because Disney Plus can be an ass at times is what.

Disney demands you’re using the latest Roku version. Well, guess what.

If it means watching Hawkeye, let’s do it. Here’s how it’s done:

  1. First, check if there are updates available. 
  2. Press the star button (*) on your remote.
  3. Check for Updates. 
  4. If there is an Update available, go to your Home menu.
  5. Click on Settings.
  6. Look for System and select “System”.
  7. Click on System Update.
  8. Select “Check Now” to verify the available update.
  9. Press “OK” to confirm the update.

And that’s it. You’re now using Roku’s latest version. 

But if that still doesn’t work, it’s time to bring out the bleach and napalm. 

Because we’re about to bomb the hell out of Roku.

You might also like: Do Rokus Ever Go Bad? Common Problems, Signs, & Tips 

#6: Restart your Roku

Since Disney Plus is being a stubborn gorilla, I’m taking out my secret weapon…

A banana…

And a crowbar. 

Let’s go play whack-a-mole. 

*Static noise*

We interrupt this program due to a violent crowbar beatdown happening live. Don’t try this at home, folks.

Okay, so where were we? Oh right.

Here’s how to restart your Roku: 

  1. Go to Settings on your Roku Device.
  2. Go to System Tab.
  3. Select System Restart.
  4. Wait for your Roku device to reboot.

#7: Clear your Roku cache and data

Cookies, memory cache, and data. 

Think of these like little ants infesting in your Disney Plus app or Roku device.

Obviously, you need to clear these little pests away, right? 

Here’s how to clear your Roku cache and data: 

  1. Access the Main Menu through your remote.
  2. Press the Home button 5 times.
  3. Press the Up button, then press the Rewind button twice.
  4. Press the Fast Forward button twice.

Just in case the written word confuses you a bit, here’s a video to see how it’s done:

#8: Do a factory reset

Looks like a crowbar is ineffective against the most magical place on Earth. 

It’s time for a factory reset.

But first, what exactly does a factory reset do?

Think of it as rebooting your entire system and restoring it to its default settings.

The reason for this is that, for one, you could have corrupted files. It could also be a system failure. And sometimes, the apps in your system crash.

You’ll know a factory reset is necessary because your system’s overall performance slows down. In addition, you’ll notice app crashes frequently or glitches happening often. 

Here’s how to do a factory reset: 

  1. Go to your settings menu in your home screen.
  2. Go to your system menu.
  3. Click on advanced system settings.
  4. Select factory reset option.
  5. Follow the on-screen instructions to perform the factory reset.
  6. Reinstall Disney Plus.

Warning: Performing a factory reset means you’ll lose all your data. Make sure you have all your login information first. And note down all the apps you currently have. This will make it easier after the factory reset.

#9: Contact Disney Plus through live chat

Contact Disney Plus Through Live Chat

I’ve learned a valuable lesson today.

Bombs and crowbars don’t solve problems. 

Sometimes, the most effective method is to simply contact Disney Plus. 

Who knows, they might even give a free pass to Disneyland *fingers crossed*.

You can contact Disney Plus on their website. If you scroll down to the bottom of the page, you’ll see three options:

  1. Live chat.
  2. Call us.
  3. Give feedback.

Click on live chat so you can report your problem immediately. 

Now, there are a couple more things worth sharing in this guide: 

  1. Roku – Disney Plus compatibility list.
  2. Disney Plus error codes.

Is your Roku compatible with Disney Plus?

Sadly, compatibility isn’t just a fancy term for dating and relationships.

It also applies to technology and streaming apps.  

So it’s possible that your current Roku model isn’t compatible with Disney Plus. From here, you should do two things:

  1. Check your Roku model number.
  2. Check if your current Roku model is compatible with Disney Plus.

To check your Roku model number…

  1. Go to your Home screen and select settings.
  2. Click on System.
  3. Select “About” and check your Roku model number.

Here’s the complete list of compatible Roku models for Disney Plus:

  • Roku TV.
  • Roku Express.
  • Roku Express+.
  • Roku 1, 2, 3, 4.
  • Roku LT (2700X).
  • Roku Streaming Stick.
  • 4K Roku Ultra, Ultra LT.
  • 4K Roku Smart Speaker.
  • 4K Roku Streaming Stick+.
  • 4K Roku Premiere, Premiere +.

List of Disney Plus error codes: What you should do if you see it

You might have seen an error code pop up once or twice on your TV. 

Well… Disney Plus has a whole bunch of Error codes. 

How do you fix it? Some are easy and simple. Others are not as simple. 

But don’t worry. The table below should give you an idea of each error code and how to fix it.

Disney Plus Error CodeCauseSolution/How to Fix
Error Code 83Device compatibility issue or your current device is not updatedTry a different device and update all your devices to the latest update
Error Code 42Disney Plus server problem or WiFi router problemRefresh your modem. Then, log out of your account and log back in. 
Error Code 39Streaming Disney Plus on an unsupported deviceMake sure Disney Plus is compatible with the device you’re using
Error Code 13Maximum device limit reachedLog out of at least one device that’s using Disney Plus
Error Code 9Payment or login issueCheck your account billing details and login info
Error Code 86Your account is blocked or you breached the terms of serviceContact customer support
Error Code 38Incorrect time settingsMake sure your device’s time settings match with the world clock time
Error Code 25Server internal errorRefresh your Disney Plus app and sign out then sign back in
Error Code 35/36Restricted contentDisable your VPN and check the content availability. Make sure you aren’t in Kids mode. 

Disney Plus has over 40+ error codes. If you see an error code on your screen but not on this list, check out the full list here.