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(13 Fixes) Disney Plus Not Working On Google TV [2023]

Disney Plus Not Working On Google TV

Disney Plus just became less magical…

And that’s a serious problem. 

It’s one thing you won’t stand for.

So, what should you do? 

First, don’t panic. 

If Disney Plus suddenly stops working on your Google TV…

This guide’s going to help bring the magic back. 

Read on to magically discover: 

  • What you can do when the Disney Plus app freezes and doesn’t respond.
  • How to troubleshoot and fix any Google TV problems related to Disney Plus. 
  • 13 quick fixes to get Disney Plus back to its normal state on your Google TV.
  • And many more…

Why is Disney Plus not working on my Google TV?

Disney Plus isn’t working on your Google TV because there might be a server downtime. Another cause could be a weak WiFi connection. Running an outdated software on both the app and Google TV is another possible reason. Finally, it could be due to your IPv6 settings or overloaded cache. 

Disney Plus not working on Google TV: 13 fixes

#1: Restart your Google TV

You’re probably wondering…

“Why is this always a solution for nearly every app-related problem?”

Here’s why:

Because what this fix aims to solve is any TV glitches or app crashes. 

And true enough, it’s the simplest fix that gets the job done. 

The best part? All it takes is 3 steps: 

  1. Unplug your TV from its power source. 
  2. Wait for 2 minutes. 
  3. Plug your TV back in. 

#2: Check Disney Plus servers

Aside from TV and app malfunctions, you should also consider server downtime. 

In this case, it could be Disney Plus’ fault due to a power outage in your area. 

And the best way to verify the status is through Downdetector

On the site, you should be able to tell whether there have been outages in your area or not.

#3: Reduce the streaming quality

Here’s how this works. 

When you stream at a quality that’s too high, it’s possible that…

Your WiFi struggles to load the video. 

So, the best fix is to lower your streaming quality to a level your WiFi can handle: 

Step 1: Open Disney Plus

Step 2: Tap your user profile 

You can find it in the top-right corner of your screen.

Step 3: From the drop-down menu, select “App Settings.”

Step 4: Adjust streaming quality. 

You can choose between 3 options:  

  • Moderate: streams at 1.2 GB/hr.
  • Automatic: streams at 4.2 GB/hr.
  • Save Data: streams at 0.6 GB/hr.

#4: Try watching Disney Plus on other devices

Here’s a suggestion… 

Why not try if Disney Plus works on your iPad, Android tablet/phone, or iPhone?

That way, you’ll be able to tell whether the app’s causing the issue or it’s your TV that needs troubleshooting. 

Even better, fire up another streaming platform on your Google TV like Hulu or Netflix

If both work and your devices have no problems running Disney Plus, head to fix #7. 

#5: Reset your WiFi

WiFi issues suck…big time. 

And on more than one occasion, most problems spring up because of a bad connection. 

The quickest fix from here is to reset your WiFi: 

  1. Unplug your router.
  2. Wait for 5 minutes (Give your router ample time to refresh).
  3. Plug your router back into its power source. 

Want a bonus tip? 

Make sure your Google TV’s time settings are set accurately. 

There are instances where your TV recognizes a WiFi network, however…

On the actual network settings, it’ll say “Connected, no Internet.” 

Although resetting your router solves this problem, you can do an extra step here: 

  1. Go to your TV’s settings. 
  2. Scroll down to the Preferences section.
  3. Select “Date & time.”
  4. Tap “Automatic date & time.”
  5. Choose “Auto synchronization.”
  6. Alternatively, in the same menu, manually adjust your time to its right setting.

Worth reading: 6 Things To Do if Your Smart TV Slows Down the Internet

#6: Reset Disney Plus

Restarting your WiFi didn’t work, huh? 

Well, in that case, you simply need to adjust the angle you’re fixing. 

So instead of trying to fix your WiFi, let’s turn our attention to your Disney Plus app. 

Specifically, giving it a good ol’ reset. 

Here’s how it’s done: 

  1. Hit the “Apps” button on your remote. 
  2. A menu will appear on your right. 
  3. Select the app that’s buggy or glitching. 
  4. Hold and press the “Select” button on your remote. 
  5. A pop-up menu will appear. 
  6. Tap “Info.” 
  7. Select “Force Stop.” 

#7: Update Google TV

One of the major causes of Disney Plus not working is because your TV’s running on outdated software. 

Not only does this lead to your TV freezing or slowing down, but also…

Some apps require an updated OS version to run smoothly. 

And that’s could be why your Disney Plus stopped working out of the blue. 

So, here’s the fix: 

  1. Tap the Menu button on your TV remote. 
  2. A pop-up menu should appear on the right part of your screen.
  3. Scroll down and select “Device Preferences.”
  4. Tap “About.” 
  5. Click “Software Update.”
  6. Confirm the update installation. 

#8: Reinstall Disney Plus

After going through so many app crashes…

There’s only one thing left to do: delete Disney Plus. 

And then reinstall it again. 


Think of it as a fresh start. 

Your app’s brand new and not to mention…

Free of any glitches or errors that might be causing it to crash every 30 seconds. 

Here’s how to reinstall Disney Plus: 

  1. Hit the “Apps” button on your remote. 
  2. A menu will appear on your right displaying your list of apps. 
  3. Highlight Disney Plus. 
  4. Hold and press the “Select” button on your remote. 
  5. In the pop-up menu, tap “Uninstall.”
  6. Go back to the Apps menu. 
  7. Go to Google Play Store or tap the “Get More Apps” option.
  8. Type Disney Plus in the search bar. 
  9. Install the app. 

#9: Erase Disney Plus cache

So you launched the app after reinstalling it, and yet…

Disney Plus still didn’t budge? 

Then, it might be due to the app’s cache.

This refers to all of the app data or info stored on your TV to reduce loading times. 

Put it this way. 

When you launched Disney Plus the first time, it took a while to load the entire content library right? 

Maybe…give or take, a few seconds? 

But after a few times of continually launching the app…

The content library seemed to load faster or rather, before you could even blink. 

And experts say that’s because of cache. 

Since the data/info’s stored on your TV or app, it’s easier to process the information. 

With cache in your Disney Plus, everything in the app loads much faster. 

However, the problem is that it takes up storage. 

Not a lot, but enough that when accumulated, can cause issues to your app and Google TV. 

In effect, you should clear it: 

  1. Hit the “Apps” button on your remote. 
  2. A menu will appear on your right. 
  3. Select Disney Plus.
  4. Hold and press the “Select” button on your remote. 
  5. From the pop-up menu, tap “Info.”
  6. Select “Clear data” and “Clear cache.”

#10: Install the latest update of Disney Plus  

I know. 

You’ve been hearing the word “update” a lot. 

But to be honest…

How often do any of us update our devices or apps unless we’re told to? 

Not to mention, before it happens, we start experiencing problems like: 

App freezes, TV slowing down, glitches, or even crashes that come out of nowhere. 

Now, I promise you though. 

This is the last update you’ll ever have to do in this guide: 

  1. Go to Google Play Store on your Google TV.

Note: It should be in the same list as your apps. 

  1. On your Google Play Store, type “Disney Plus.”
  2. There should be an “Update” option highlighted in green. 
  3. Install the update.  

#11: Do a factory reset 


This isn’t some kind of weird update that’s termed as a factory reset. 

What this does is it restores your Google TV to its default settings. 

A harsh truth about it is well…

Your app data gets erased. 

But that’s not its main purpose. 

A factory reset aims to clear any errors or bugs that most fixes mentioned above can’t do. 

It’s the ultimate tool to give your Google TV the refresh it needs. 

And here’s how to do it: 

  1. Press the Home button on your remote.
  2. In the top-right corner, tap the gear icon or Settings option.
  3. From the drop-down menu, select “Device Preferences.”
  4. Tap “About.”
  5. Select “Reset” (located below Device name).
  6. Confirm the reset. 
  7. Click “Erase everything.”

#12: Turn off your TV’s IPv6 settings

Now, this…

My friends, this fix is the magic. 

IPv6 is an Internet Protocol (IP) standard. 

Basically, it’s a WiFi settings option for those who want faster internet speed.

However, some apps don’t play well with this IP standard. 

And so, what happens is an app like Disney Plus, for example, ends up crashing. 

The solution? 

Turn it off: 

  1. Press the Home button on your Google TV remote.
  2. In the upper-right corner of your screen, click Settings (gear icon).
  3. A drop-down menu should appear. 
  4. Select Network. 
  5. Scroll down and choose “Advanced Settings.”
  6. Turn off IPv6.

Related read: Does a Wi-Fi Repeater Slow Down Internet? The Harsh Truth

#13: Contact Disney Plus/Google

Contact Disney Plus/Google

When the going gets tough, ask for help. 

Specifically, Disney’s support page or the Google Nest Community

Alternatively, you can send Disney Plus a tweet so they can quickly respond to your issue. 

There’s only so much you can do on your own. 

So, this time, it might be an internal app developer issue that only Disney Plus can resolve. 

In addition, Google should have an answer for why their TVs run into problems like these.