“My Netflix freezes on my Samsung smart TV. How can I fix it?”
Does your Netflix app freeze upon launching?
Or does it suddenly become unresponsive while streaming?
Worry not! As fixing freezing Netflix on Samsung TVs is super easy.
I mean, you won’t even have to stand up from your couch…
Continue reading to know:
- 8 steps to reinstall Netflix on Samsung smart TV.
- How to restart or soft reset a Samsung smart TV.
- Other ways to troubleshoot an unresponsive Netflix app.
- And so much more…
- How to reinstall Netflix on Samsung smart TV? 8 steps
- Netflix not working after reinstalling? Try this…
How to reinstall Netflix on Samsung smart TV? 8 steps
One of the best ways to troubleshoot a freezing Netflix app is to uninstall and reinstall it.
Doing this not only refreshes the app’s system. But deletes unnecessary and potentially harmful data as well.
That said, if Netflix freezes on your Samsung smart TV, uninstall and reinstall it.
Grab your Samsung TV remote and locate the “Home” button.
Once you’ve found it, press it once to go to the home page.
Note: If you’re using a Samsung smart TV remote, the “Home” button is the one that has a house icon on it.
#2: Select “APPS”
On smart TV, streaming platforms like Netflix, Hulu, and YouTube are considered “apps.”
This is because smart TVs basically work as smartphones with larger screens.
That said, you have to go to the “APPS” section next.
To do that, just scroll left and right to locate the “APPS” icon on the screen.
Once you’ve found it, press it once.
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#3: Tap the settings icon in the top-right corner
For the 3rd step, you have to go to the apps’ settings page.
To do that, simply tap the setting icon on the top-right corner.
Typically, a settings icon is represented as a “gear” icon. So, make sure to look for such.
If not, it should be the three-dots icon positioned on the same corner.
Clicking it once will lead you to the apps list page.
#4: Select “Netflix”
Once you’re on the apps list page, look for the “Netflix” icon.
If you’re using it frequently, it should be on the front page.
If not, scroll through the apps to search for the Netflix app.
Once found, click the Netflix icon once.
Upon clicking it, a pop-up or side-bar settings page will show up.
Tip: Use the search bar to easily search for the Netflix app on your Samsung smart TV.
#5: Click “Delete”
To refresh and reinstall your Netflix app, you have to uninstall it first.
That said, you have to “delete” Netflix from your Samsung smart TV.
Tap “Delete” on the sidebar settings to remove the app.
Warning: Uninstalling Netflix from your Samsung smart TV will delete downloaded movies. So, make sure to do this only as a last resort.
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#6: Wait for Netflix to uninstall
Once you’ve clicked “Delete,” Netflix will uninstall from your Samsung smart TV.
It means that you won’t be able to access your Netflix account again. As the app is completely removed from your Samsung smart TV system.
Uninstalling the Netflix app should only take a few seconds. Unless there’s a WiFi connectivity problem that will occur.
“Will it delete my ‘saved’ movies and TV series as well?”
Deleting the Netflix app will not delete in-app data.
Your “saved” list is stored in the Netflix system. Meaning, you should be able to retain it once you’ve logged into your account again.
It’ll only be deleted when you decide to permanently delete your Netflix account.
#7: On the same page, click “Install”
After clicking “uninstall,” make sure to stay on the same page.
Because you’ll need to reinstall your Netflix app again to be able to use it.
Once Netflix has been uninstalled, click “reinstall.”
You’ll know if the app is done uninstalling when the “reinstall” button appears. And the same button turns blue or white.
Note: The layout or interface of the app page may differ, depending on the Samsung smart TV model you have.
Need a visual instruction on how to install apps on a Samsung smart TV?
Then, watch this short video:
#8: Log into Netflix
Done uninstalling and reinstalling Netflix on your Samsung smart TV?
Then, it’s time to log into your Netflix account again.
To do this, you have to press the “Home” button on your remote again. Then, select “Netflix” on the app options.
When logging in, make sure to input the same email address and password you’ve used previously.
That way, you can retain your “saved” movies and TV series. And continue streaming where you’ve left off.
Note: Reinstalling Netflix on Samsung TV doesn’t affect logins on your other devices.
Netflix not working after reinstalling? Try this…
“Help! My Netflix app remains unresponsive. What should I do?”
If that’s the case, the problem mustn’t be with the Netflix app itself.
Your Netflix app must be freezing due to system glitches or software bugs on your Samsung smart TV.
To resolve it, you should restart your Samsung TV.
Restarting or soft resetting is simply refreshing the device’s system. Meaning, it doesn’t delete data except for RAM.
So, you shouldn’t worry about losing your saved information or custom settings.
You should do this troubleshooting step if your Netflix app freezes whenever you’re:
- Launching the app.
- Choosing a Netflix profile.
To restart your Samsung smart TV:
- Completely turn off your TV. If your TV has a cord, unplug it.
- Leave your Samsung TV unplugged for about 30 to 60 seconds.
- Press the power button to discharge it.*
- Replug the power cable of your device.
- Power on your Samsung smart TV.
- Then, relaunch your Netflix app.
*If your Samsung smart TV doesn’t have a power button, leave your TV unplugged for at least 3 minutes.
“In my case, my Netflix app freezes whenever I try to play a movie…”
To resolve that problem, you have to sign out from your Netflix account.
This will help resolve system glitches that might be causing your app to freeze and not respond.
To sign out from your Netflix account:
- Launch your Netflix app.
- Tap the menu button on the left.
- Select “Get Help” or “Setting.”
- Then, click “Sign out.”
After this, sign in from your Netflix account as usual.
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