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(13 Fixes) HBO Max Not Working On Firestick [Updated 2023]

HBO Max Not Working On Firestick

Trust me, it’s not the end. 

When HBO Max stops working on your Firestick…

It doesn’t mean you should throw both out the window. 

In fact, there’s a simple solution to all of this. 

So keep that bag of Doritos near. 

Because by the end of this guide, you’ll be back to watching your favorite HBO Max shows. 

Read on to discover: 

  • 13 quick fixes to solve your HBO Max problem. 
  • How to clear your HBO Max’s app data and cache. 
  • Common reasons why HBO Max doesn’t work on your Firestick.
  • And so much more…

Why is HBO Max not working on my Firestick?

HBO Max isn’t working on your Firestick because of an app failure or crashing. Other times, it’s because you’re running outdated software on your streaming device or the app itself. Other reasons include a slow internet connection and overloaded cache. Lastly, it may be a temporary glitch or bug.

HBO Max not working on Firestick: 13 fixes

#1: Check HBO Max’s servers

As basic as this fix may seem…

You shouldn’t overlook the fact that it might be a problem on HBO Max’s end. 

After all, server downtimes happen from time to time. 

So it’s worth checking out. 

Not to mention, it takes less than 10 seconds to do. 

Downdetector is a popular site for checking the server status of most streaming apps. 

However, Downinspector is just as reliable. 

The site gives you information on any power outages or downtime within the last hour. 

#2: Play HBO Max on your other devices

HBO Max’s servers working fine? 

Before you start thinking of the worst, try streaming HBO Max on other devices. 

Why do this? 

Mainly because this can go in several ways. 

If HBO Max works without issues on your phone or tablet, then…

  1. The HBO Max app is glitching and needs a refresh. 
  2. Your Firestick could be faulty, loose, or has a bug that needs removing. 
  3. Your current device is running on outdated software or can’t connect to the WiFi.

From here, you should proceed to fix #4. 

But if HBO Max doesn’t work on any of your devices, here’s what you should do:

#3: Try streaming other movies

In some cases, the problem lies with a specific show. 

This is a common issue, especially when streaming 4K content. 

And in that case, it’s worth trying another show first to see if the same problem arises. 

If HBO Max refuses to work, then…

#4: Reset HBO Max

Now, there are 2 ways to do this. 

  1. Relaunch the app. 
  2. Force stop HBO Max and then launch it. 

What’s the difference? 

Both methods reset HBO Max; however, the 2nd method is more effective. 


Because force-stopping an app allows you to stop the app from running completely. 

Think of it as a refresh. 

So when you relaunch HBO Max after a force stop program, it removes any glitch in the app. 

Here’s how to do it: 

  1. Go to your Firestick home screen. 
  2. Scroll right until you hit “Settings” or a gear icon. 
  3. Access your Settings menu. 
  4. Tap “Applications.”
  5. Select “Manage Installed Applications.” 
  6. Tap HBO Max.
  7. Select “Force stop.”
  8. Relaunch HBO Max. 

#5: Clear all the cache on your HBO Max app

If a reset removes app glitches…

Clearing your cache solves issues related to a corrupted file.

But first, what is cache?

Put simply, it reduces the loading times of an app/website. 

Ever wonder why a website takes a little longer to load the first time? 

That’s because your device or browser has to process all the media on the site. 

Think images, buttons, web scripts, etc. 

Where cache comes in is it stores temporary data like images or certain media. 

As a result, the next time you visit the site…

Your device or browser doesn’t have to load all the data from scratch. 

In effect, it runs and loads faster. 

Now, here’s the problem.

Cache takes up storage space on any device, including your Firestick. 

And when it occupies a huge portion of your storage, you get…

A slower app/device performance, which leads to glitches or crashes. 

The worst-case? Part of the data stored on your cache’s corrupted. 

Meaning, a lot of app problems. 

So, let’s go and clear all the cache on your HBO Max:

  1. On your Firestick home screen, scroll right and tap “Settings.” 
  2. Select “Applications.”
  3. Choose “Manage Installed Applications.”
  4. Select HBO Max.
  5. Tap “Clear cache” and “Clear data.”
  6. Relaunch the app.

#6: Unplug your Firestick and TV

Think of this method as a soft reboot.

Now, what this does is it jumpstarts your Firestick and TV. 

It’s like splashing cold water on your face to wake up.  

In other words…

A soft reboot wakes up your TV and Firestick to return both devices to their normal state.

The trick with this method is to give it a few minutes to rest before turning it back on: 

  1. Unplug your Firestick and TV. 
  2. Wait for 3 to 5 minutes. 
  3. Plug your TV and Firestick back in. 
  4. Launch HBO Max.

Read also: Firestick Won’t Turn On: 7 Easy Ways To Fix It

#7: Refresh your WiFi network

A poor WiFi connection undoubtedly creates streaming issues on your Firestick. 

But it’s not so simple that your router lost a connection. 

It could be that your router’s far from your Firestick or TV, causing a weak signal. 

Other times, there could be a lot of devices streaming at the same time.

And when that happens, streaming becomes more difficult and inevitably…

It ends up being unable to load the show or movie. 

So what’s the best solution for this? 

You’ll have to reset your router and refresh the network. 

Here’s how to do it: 

  1. Unplug your router and modem. 
  2. Wait for 5 minutes. 
  3. Plug your router and modem back into its power source. 

That simple, right? 

Well, you could take additional steps too, like: 

  1. Check your TV’s internet speed
  2. Repositioning your router closer to your TV and Firestick. 
  3. Check for any device that may be downloading a file or app in the background.
  4. Make sure your Bluetooth devices are turned off so it doesn’t affect your WiFi signal.

You might also like: How To Connect a Smart TV to WiFi Hotspots? 11 Simple Steps

If this still doesn’t solve your problem, try this:

#8: Update your Firestick’s software

One crucial thing worth noting about streaming devices? 

They need to be updated regularly to run without any issues and access new features. 

Believe me. 

This doesn’t just apply to HBO Max. 

Streaming apps like Netflix and Disney Plus also run into Firestick issues due to outdated software. 

Related read: (9 Fixes) Paramount Plus Not Working On Firestick

Don’t worry, though. 

Updating your Firestick’s easy: 

  1. Tap Settings on your Firestick home screen. 
  2. Select “My Fire TV.” 
  3. Tap “About.”
  4. Choose “Install Update.”
  5. Wait for the update to finish installing. 
  6. Relaunch HBO Max.

#9: Log out of HBO Max then log in again

Sometimes, the problem lies with your account. 

It may be a temporary glitch when you signed in to your HBO Max account. 

Fortunately, there’s an easy way to solve this. 

Simply sign out of your account, then log back in: 

  1. On your HBO Max home screen, tap your user profile. 

Note: Located in the top-left part of your screen. 

  1. On your user profile menu, scroll right until you hit “Sign Out.”
  2. Tap the “Sign Out” button at the lower left part of your screen.
  3. Login to your HBO Max account. 

#10: Update HBO Max

Updates don’t just apply to streaming devices. 

For apps, it’s even more important to do so. 


Because updated software versions are meant to: 

  • Resolve app bugs and glitches. 
  • Install new features and improve the app’s functionality. 

As a result, running an outdated software could be 1 reason why HBO Max stopped working. 

It’s possible that the new update resolved streaming issues or app crashes. 

Now, the question is…

How do you update your HBO Max? 

All you have to do is: 

  1. Go to your Firestick’s home screen. 
  2. Scroll right until you see the Apps option (3 squares and + sign icon). 

Note: It’s beside your Settings option (gear icon).

  1. Highlight HBO Max but don’t tap it. 
  2. Press the 3-horizontal lines icon on your Firestick remote.
  3. A pop-up menu should appear. 
  4. Tap “More Info.”
  5. Select “Update.” 

#11: Reinstall the HBO Max app

If there are no updates available or you already installed the latest version…

It means the corrupted file’s still in your app. 

And an effective solution to fix this is to delete HBO Max, then reinstall it: 

  1. On your Firestick home screen, scroll right and select “Settings.” 
  2. Tap “Applications.”
  3. Select “Manage Installed Applications.”
  4. Choose HBO Max.
  5. Tap “Uninstall.” 
  6. Go back to your Home screen.
  7. Tap the Search option (magnifying glass icon). 

Note: It’s located on the top-left part of your screen.

  1. Search for HBO Max. 
  2. Tap “Install.”
  3. Launch the app. 

#12: Hard reset your Firestick

A hard reset means returning your device back to its default settings. 

In other words, this process deletes your data and personal preferences.

From here, you’ll have to set up your Firestick as if it’s brand new. 

As disproving as this might sound, a hard reset is also useful for:

  • A full wipe of corrupted files on your Firestick device. 
  • Fixing several issues that other troubleshooting methods don’t solve.
  • Clearing any app glitches or malfunctions that don’t disappear from simple fixes.

Here’s how to hard reset your Firestick:

  1. Tap Settings on your Firestick home screen. 
  2. Choose “My Fire TV.” 
  3. Scroll down and select “Reset to Factory Defaults.”
  4. Tap “Reset.” 
  5. Give your Firestick time to fully reset. 
  6. Set up your device. 
  7. Download HBO Max and launch the app.

#13: Contact HBO/Amazon

Contact HBO/Amazon

If none of the fixes above worked, contact HBO through this number: 


Alternatively, you can reach HBO on their contact us page. 

Ultimately, this may be an issue on HBO’s end like an app bug that needs to be addressed. 

And finally, try contacting Amazon through their customer service number: 


Their customer support’s available 24/7, 7 days a week. 

Why contact Amazon? 

Because HBO Max may not work on your Firestick due to streaming device hardware problems. 

If Amazon doesn’t answer your call, email’s also another option worth considering.

You can reach them through email with the contact

Take note, though. 

Amazon takes a long time to respond via email. 

But don’t be discouraged. 

You can report your issue to Amazon via Twitter or Facebook.

Based on experience, Amazon’s customer support is more responsive on social media. 

Not to mention, they provide step-by-step troubleshooting methods. 

From here, simply follow their instructions and you should be able to resolve your issue.