You’ve had a very long day.
All you want to do is chill.
And watch Netflix on your Firestick.
But when you turn it on, it’s not even working.
Well, worry not. We’ve got easy fixes for that.
And you’ll be able to enjoy watching in no time.
Continue reading to find out:
- How to reset Netflix by clearing its cache and data.
- How to deregister your Firestick to resolve Netflix issues.
- 11 quick fixes to get your Netflix working on your Firestick.
- Easy ways to check if Netflix is actually down in your area.
- And this is just the beginning…
Why is Netflix not working on my Firestick?
Netflix is not working on your Firestick because it’s experiencing an outage in your area. It’s also possible that you’re having a network connection problem. It could also be a simple glitch in your Firestick. Doing a quick reset of your Firestick and the Netflix app usually resolves the issue.
Netflix not working on Firestick: 11 fixes
#1: Check if Netflix is down
Netflix is, far and away, the most popular streaming service on the planet. Boasting over 200 million paid subscribers.
And devices like Firestick allow people to enjoy Netflix even on non-Smart TVs.
But even a giant like Netflix isn’t immune to service outages.
And if you couldn’t get Netflix to work on your Firestick…
Check if it’s not one of those rare outages.
“How do I check if there’s a service outage?”
There are 3 easy ways to do that.
The first method is by trying to open the Netflix app on another device.
Are you able to watch Netflix on other devices?
If not, then there really is a service outage.
Another method is simply checking Netflix’s website.
They have a dedicated page that’ll tell you if there’s a service outage.
Lastly, check via other websites.
Here are some of the websites you can visit to know if Netflix is down:
“So what do I do if Netflix is indeed down?”
There isn’t much we can do other than wait. Service outages never take long. It normally only takes a few minutes to fix.
You can rest assured. Knowing that the finest Netflix engineers are working. Trying to restore service as quickly as possible.
In the meantime, go play with your pet or something. Then check back after a few minutes.
#2: Check your internet connection
Another reason why you’re struggling to watch Netflix is because of network issues.
You’re likely experiencing a slow internet connection.
Netflix recommends at least 1 Mbps to watch in Standard Definition (SD). And 3 to 5 Mbps for High Definition (HD).
On the other hand, Firestick actually recommends 3 Mbps for SD. And 5 Mbps for HD.
To verify if it’s a network connection issue, try using other apps with your Firestick. Try to watch Youtube. Or one of Firestick’s free channels.
If you’re also struggling to watch from other apps, then it’s an internet issue.
A good way to resolve that is by performing a power cycle on your modem and router.
A power cycle is a simple reset of your device. It’s usually effective in solving a lot of tech issues.
Here’s how to power cycle:
- Unplug your modem and router from the outlet.
- Wait for about 30 seconds.
- Plug the modem and router back in.
Then you simply need to wait for the light indicators to turn steady.
Then check back if you’re still experiencing network issues. If you are, then there’s likely a problem with your internet service provider.
#3: Perform a power cycle on your Firestick
We just mentioned that a power cycle works on a lot of tech issues.
So naturally, it’s also a good idea to do it with your Firestick.
Your Firestick may very well be experiencing a software glitch. That’s why you can’t get Netflix to work.
And power cycle is the best solution to that.
Here’s how to perform a power cycle on your Firestick:
- Unplug your Firestick from the wall outlet.
- Unplug your Firestick from the back of your TV.
- Wait for about 30 seconds to a minute.
- Plug the Firestick back into your TV’s port.
- Connect the power cord back into the outlet.
Once you’ve powered your Firestick back on, go to Netflix.
For a lot of Firestick users, a simple power cycle is enough to get their Netflix up and running.
#4: Reset your Firestick via Settings and remote
Resetting your Firestick is another effective way of solving your Netflix issue.
It’s actually pretty similar to a power cycle. Except you won’t need to unplug the Firestick from the outlet.
There are actually 2 ways to reset your Firestick:
- Through the Settings menu.
- By pressing buttons on the remote.
Both are fast and easy to do. Simply follow our steps below.
- On your Firestick’s home page, go to Settings.
- Navigate to My Fire TV.
- Click Restart.
Your Firestick should restart immediately.
Via the Fire TV remote
- Look for the Select button and Play button on your remote. The Select button is the big circle one.
- Press and hold the 2 buttons together. For about 5 seconds.
You should see a message saying that your Amazon Fire TV is turning off. It’ll then restart after.
You may also check out this video for a visual guide on resetting using the remote:
Further reading: 8 Easy Steps To Open Your Firestick Remote (With Video)
#5: Clear the Netflix app’s cache
Like most apps, Netflix also uses cache. It’s basically temporary storage that helps apps or websites run faster.
So caches are actually a helpful tool. It’s just that from time to time, cache data may become corrupt. And when that happens, your app will malfunction.
That’s likely the case with your Netflix app.
To clear the Netflix app’s cache:
- Go to Settings and then click Applications.
- Navigate to Manage Installed Applications.
- Look for Netflix and select it.
- Click the Clear Cache option.
#6: Clear the Netflix app’s data
Clearing the Netflix app’s data is essentially resetting it to what it was when first installed.
Doing this will log you out. All Netlif-related data saved in your Firestick will also be deleted.
Here’s how to do it:
- Open the Settings menu and go to Applications.
- Go to Manage Installed Applications.
- Select Netflix.
- Click the Clear Data option.
A lot of users have actually confirmed. Clearing both cache and data really worked. It solved their Firestick’s Netflix problem.
#7: Check for Netflix update
Periodically, Netflix would provide updates to their streaming service. These updates help enhance their service. Making our viewing experience even better.
When you fail to install updates, there’s a chance for the Netflix app to malfunction. It may fail to perform at an optimal level.
That’s why it’s important to make sure that Netflix on your Firestick is always up to date.
Normally, the update should be automatic. But you may also do it manually.
Here’s how you can do it:
- Go to the Settings menu and select Notifications.
- You’ll see a card for each of your Firestick apps with available updates. Click the Netflix card if you see it. This will take you to the Apps update page.
- On the Apps update page, click the Netflix logo.
- Click Update.
The updating process should begin in the background.
“How long should the update take?”
That’ll depend on your internet speed. As well as the size of the update file. But normally, it should take around 3 to 5 minutes.
You’ll be notified if the update was successful. You may then re-launch Netflix.
#8: Check for updates on your Firestick’s firmware
If the Netflix update doesn’t work, then try updating your Firestick’s firmware.
Perhaps there’s nothing wrong with the Netflix app. And it’s the Firestick’s operating system that’s faulty.
To check if there’s an update available, simply do the following:
- Go to the Settings menu and navigate to My Fire TV.
- Click About.
- Click Check for Updates.
- If there are updates available, you’d see the Install Updates option. Click it to start the update process.
Your entire screen should show a “Finishing updates” message. This should also take a few minutes.
Note: Never turn off your Firestick while it’s updating. Also, avoid pressing any button from your remote. Otherwise, the update won’t be installed correctly.
#9: Uninstall and re-install Netflix
If clearing cache and data and installing updates didn’t do the trick…
Then a fresh install is the next option.
You’ll have to delete the Netflix app. Then download and re-install again.
The process is really easy. Follow our steps below.
How to delete Netflix from your Firestick
- Go to Settings and select Applications.
- Navigate to Manage All Installed Applications.
- Find the Netflix app and select it.
- You’ll see either a Delete or an Uninstall button. Depending on your Firestick OS version. Click that.
Netflix should now be deleted from your Firestick.
Next, you’ll now have to reinstall it again.
How to install Netflix
- Look for the Search option on the Firestick’s main screen.
- Type in Netflix.
- Select Netflix.
- Click on the Download button. Wait for the download to finish.
After downloading, you may now launch Netflix. You’ll have to enter your account details again to sign in.
#10: Deregister then log in with a different Amazon account
This is another troubleshooting step that’s been proven to work for many users.
Deregister. Or remove your Amazon account from your Firestick.
These are the steps to do it:
- Go to Settings and look for My Account.
- Navigate to Amazon Account. You should see your name under this option. Click it.
- Click Deregister.
- A message box will ask you to confirm your decision. Click the Deregister button.
You’ll see a message on your screen. Indicating that your Firestick is being deregistered.
A sign-in screen will then appear. Log in using a different Amazon account. One that doesn’t have Netflix yet.
Once you’ve logged in with a different account, download and install Netflix.
#11: Factory reset your Firestick
As a last resort. If none of the previous steps worked. You may consider performing a factory reset on your Firestick.
This will basically wipe out, not just Netflix, but all of your personal data. So proceed with caution.
Here’s how to do it:
- Go to Settings and navigate to My Fire TV.
- Select Reset to Factory Defaults.
- A message box will appear. You’ll be asked to confirm your decision. Click Reset to proceed.
The factory reset process should start. It’ll take around 5 to 10 minutes to complete.