“Well, that sucks.
Talk about a Peacock nightmare.”
Trust me, it’s not as bad as it looks.
How do I know?
Because I got mine fixed just recently.
And if you read until the end…
You’ll find out:
- 9 easy fixes to solve your Peacock not working on Samsung TV issue.
- 1 surprising fix that allows you to sign into Peacock and get it working again.
- Why app cache and data can cause a recurring problem (and how to fix it for good).
- And so much more…
Why is Peacock not working on Samsung TV?
Peacock isn’t working on your Samsung TV due to a location or compatibility issue. That aside, it could also be an internet connection problem. A corrupted file or overloaded cache can also cause Peacock to stop working on your Samsung TV. Finally, it might be a temporary bug or outdated software.
Peacock not working on Samsung TV: 9 fixes
#1: Check Peacock’s device compatibility
Make no mistake.
Samsung TVs are compatible with the Peacock app.
However, it depends on when your Samsung TV was manufactured.
Put simply, if it was manufactured before 2017, it’s not compatible with Peacock.
So make sure to check the full breakdown of TV models and manufacturing dates on Samsung’s page.
If you’re using a streaming device on your Samsung TV, it’s also compatible with Peacock.
But again, this also depends on your streaming device’s version.
Peacock works with Apple TV, but only on:
- 4th gen models or higher.
- tvOS version of 13 and above.
Not to worry, though.
Peacock has the full list on their support page.
#2: Make sure Peacock’s available in your location
That said, there are only a few locations it’s available in, such as:
- United States.
- United Kingdom.
Now, take note.
You might live in the U.S., but say that your Samsung TV’s set to South Africa…
Then, Peacock will recognize this as a location issue.
And as a result, Peacock won’t be available for streaming.
#3: Reset your WiFi
Did you know most app glitches are because of poor WiFi connectivity?
And say that your WiFi signal’s decent…
Regardless, it doesn’t necessarily ensure you of one thing. And that’s whether your TV connection’s strong and stable enough to stream.
You see, it’s possible that your TV’s slowing down the internet.
But don’t get too worked up about this.
Because the fix is actually quite simple.
And it’s to refresh your WiFi network:
- Unplug your router and modem.
- Wait for 5 minutes so that both devices can refresh appropriately.
- Plug your router and modem back into the power outlet.
Interesting read: Samsung TV Won’t Stay Connected To WiFI: 11 Fixes
#4: Restart your Samsung TV
One reason that might be causing Peacock to stop working?
A TV glitch.
So, here’s the best fix for that: Restart your Samsung TV.
That way, you’re allowing it to shut down and clear any glitches.
However, it’s crucial that you also give your Samsung TV ample time to cool down.
What I mean by that is, don’t turn it on immediately after a shutdown.
So, here’s the proper way to restart your Samsung TV:
- Unplug your TV.
- Let it sit in shutdown mode for 3 minutes.
- Plug your TV back into its power source and turn it on.
#5: Reset your Peacock app
Normally, resetting apps on your Samsung TV work by closing the app and relaunching it.
That doesn’t always remove glitches and temporary bugs.
So, we’re going to do a far more effective fix:
Clear your Peacock’s cache, close the app, and relaunch it.
What does that mean?
Basically, your cache is temporary data that are stored on your device.
Its main purpose?
To speed up the loading and access times of the app.
As beneficial as this sounds, it also takes up storage on your device.
And when it accumulates, it can cause issues for the app and your TV.
Worst case, there may be a corrupted file.
As a result, it causes your app to crash, glitch, or malfunction.
So, you know what comes next, right?
Clear the cache.
Here’s the step-by-step process on how to do it:
- Press the Home button on your Samsung TV remote.
- Scroll left and tap “Settings.”
- Select “Support.”
- Tap “Self Diagnosis.”
- Scroll down and choose “TV Device Care.”
- Go to Manage Storage and choose ”Show App List.”
- Highlight the Peacock app and tap “View Details.”
- Select “Clear Cache” and “Clear Data.”
Want a bonus tip?
After clearing the cache and app data, go back to your TV Device Care home screen.
From here, tap the “Clean Now” button under “Memory Boost” and “Clean Running Apps.”
“What about closing the app? How does it work?”
Now, with Peacock still open, clearing the cache should’ve closed it.
But if not, here’s what you need to do:
- Go to the app and press the “Return” button on your remote.
- Tap “Exit” on your TV screen.
- Wait for 1 minute.
- Launch the app.
#6: Reinstall the Peacock app
If I’m thinking about the worst-case scenario…
Your Peacock app has a corrupted file that even clearing the cache couldn’t solve.
But, not all hope is lost.
Deleting your cache was plan A.
And it’s a good thing I have a plan B made ready just in case: reinstall Peacock.
“Is it hard to do?”
Not at all. Let me tell you. It’ll only take minutes to complete.
That said, this fix will have 2 parts:
- Deleting or removing the app.
- Reinstalling Peacock on your Samsung TV.
How to delete the Peacock app
- Tap the Home button on your Samsung TV remote.
- Scroll left/right until you find Peacock.
- Highlight the app and press the Down button on your remote.
- From the drop-down menu, select “Remove.”
- Click “Remove” again and tap “OK” on your remote.
How to reinstall Peacock on your Samsung TV
- Press the Home button on your remote.
- Scroll left and click on “Apps.”
- In the Apps menu, tap the search option (magnifying glass icon).
- Type “Peacock.”
- Sign in to your Samsung account to complete the installation.
- Launch the Peacock app.
Dig deeper: (7 Fixes) Apps Not Working On Samsung TV
#7: Update your Samsung TV’s software
So your Samsung TV stops working out of nowhere…
Then, an outdated software could be the root cause.
And there’s a good reason why this is the case.
Software updates are crucial to an app or device’s functionality and performance.
You know what it’s like to run an outdated iOS phone, right?
Most of the apps don’t end up working.
Not to mention, the device slows down significantly.
And in turn, the phone ends up turning well…ancient.
TVs work the same way.
It’s quite possible that running on outdated software for too long can make your TV obsolete.
However, the fix is as easy as doing an update.
And for a Samsung TV, all it takes is 5 steps:
- Tap the Home button on your remote.
- Access your Samsung TV’s settings.
- Choose “Support.”
- Select “Software Update.”
- Tap “Update Now.”
#8: Hard reset your Samsung TV
Update didn’t solve your problem?
Don’t give up just yet.
Because here’s what we’re going to do next: hard reset.
For the record, that doesn’t mean banging your TV with a baseball bat.
What a hard reset is it wipes your TV clean and refreshes the system entirely.
It erases all your TV’s data and returns it to its default settings.
Now, you might be thinking…
“Why would I want to go through the trouble of erasing all my TV data?”
Because it also does a full wipe of any stubborn bug or glitch in your TV’s system.
Aside from bugs and glitches, it’s also meant to resolve any corrupted files.
See – here’s the thing.
Once your Samsung TV has several corrupted files…
Most fixes aren’t as effective anymore.
Before your Samsung TV’s condition gets worse, a hard reset’s the best solution to save it.
And here’s how you can do it:
- On your Samsung TV’s home screen, scroll left and tap “Settings.”
- Select “Support.”
- Choose “Self Diagnosis.”
- Tap “Reset Smart Hub.”
- Input your Samsung TV PIN.
- Wait for the reset to complete.
- Set up your Samsung TV and then launch the Peacock app after.
#9: Install the SmartThings app
Okay, this is where things get a little…weird.
When the Peacock app stops working, it can also lead to sign-in issues.
Not to mention, you end up experiencing Samsung TV remote problems.
In effect, you pretty much can’t access the app at all.
And when all hope seems lost, here’s your lifesaver solution:
Download Samsung’s SmartThings app and launch the app from there.
First time hearing about it?
SmartThings is a central app developed by Samsung to control your smart devices.
Think of it as a universal remote control.
And one device it can control is your Samsung TV.
Using the app, you can access Peacock and launch it from there.
Believe me, this is a weird glitch that happens on Samsung TV, but this solution worked.
Here’s how to carry out this fix:
- Download SmartThings on the App Store or Google Play Store.
- Launch the app on your smartphone or tablet.
- Tap the “+” icon on the top-right corner of your screen.
- Select “Device.”
- Click on “TV” (beside the “Washer” option).
- Select “Samsung.”
- Follow the on-screen instructions to set up SmartThings.
- Agree to all the Terms & Conditions.
- Launch the SmartThings app.
- On the SmartThings home menu, access “Sources & Apps.”
- Look for Peacock and select it to launch the app.
Alternatively, you can also tap “Remote” in the SmartThings app menu.
That way, you can control and access your TV through your phone or tablet.