After working or studying for hours….
You sit down to relax and watch your favorite TV shows.
Peacock won’t even load on your Firestick.
Don’t despair…. The day’s not over yet.
Follow along with this article, and you’ll be able to open it back up in no time.
Continue reading to learn:
- Why the Peacock app stops working on Firestick.
- 7 quick fixes you can try to make the app load again.
- How to clear Peacock’s app cache on your Fire TV stick.
- And more…
Why is Peacock not working on Firestick?
Peacock isn’t working on Firestick because the memory cache is overloaded or there are too many active apps. It can also be caused by outdated software or a Firestick model that isn’t eligible to use the app.
Peacock not working on Firestick: 7 fixes
#1: Check if you’re eligible to use it
There are several ways to fix Peacock not working on your Firestick.
But unfortunately, there’s no way to fix Peacock if you’re just not eligible to access it.
If this is your first time trying to stream from Peacock on your Firestick…
Double-check if you’ve met all the requirements needed first.
“What do I need to be eligible?”
To be able to access Peacock, you need to be mindful of 2 factors:
- Your location.
- Your Firestick model.
For your location…
Make sure that Peacock is available in your region.
Up to date, Peacock is only available within:
- United States.
- United Kingdom.
- Select US Territories.
If you don’t see your country, visit Peacock’s official page.
If you see “Peacock is spreading its wings worldwide” on the website…
Then that means Peacock isn’t available in your country or region yet.
But if Peacock works in your region, proceed to check if you have a suitable Firestick.
“How do I know if I have a suitable device?”
Ensure that your Firestick isn’t part of the 1st generation Fire TV stick.
Peacock isn’t compatible with them.
But if you have a newer model, you can proceed to the fixes down below.
You might also want to know: Can You Use Roku and Firestick at the Same Time?
#2: Check if Peacock is down
Before we dive into the technical steps…
Check the status of Peacock’s servers.
Despite being on the market for only 2 years…
Peacock already has 28 million users in the US alone.
And with millions of users simultaneously using the platform at any given moment…
Servers can crash due to being overloaded, among other possible factors.
“How do I check Peacock’s servers?”
It’s easy to know if Peacock is down or not.
To check its servers, visit 1 of these websites:
“It says Peacock is down. What do I do?”
If Peacock’s servers are down, just wait.
Rest assured that it won’t take too long to fix it.
It’s rare for streaming servers to be down for longer than 1 day.
So check again tomorrow, and most likely…
The servers will once again be up and running.
#3: Restart Peacock and your Firestick
When you’re done with fixes #1 and #2…
You need to restart your Peacock app and your Firestick.
Restarting is 1 of the easiest fixes you can try when there are glitches in your device.
Doing so stops apps running in your Firestick’s background, including your Peacock app.
Plus, it also clears your stick’s memory so it can load faster again.
There are 2 parts to this fix:
- Restarting your app.
- Restarting your Firestick.
So first, let’s try to restart or reset your Peacock app.
While there’s no direct option to restart your apps in Firestick…
You can do a process that will bring similar results, and that’s…
To force close your Peacock app:
- Open your Fire TV home screen.
- Head to Apps and select it.
- Find Peacock among the apps displayed.
- Press the button with 3 horizontal lines on your remote.
- On the menu that shows up, select force stop.
- Wait for it to load completely.
- Reopen your Peacock app again.
After resetting your Peacock app, proceed and restart your Firestick:
There are 2 ways you can restart your Firestick:
- Using your remote.
Choose which one’s easier for you to do and follow the steps I’ve listed below.
To restart your Firestick by unplugging:
- Find the power cord of your Amazon Firestick.
- Unplug it from the wall outlet.
- Wait for 30 seconds.
- Plug it back in.
To restart your Firestick using your remote:
- Grab your Firestick remote.
- Hold the Home button for a few seconds.
- On your screen, select Settings.
- Scroll down and click My Fire TV.
- Hover down until you find Restart.
- Click Restart and wait for your device to do so.
Once your Firestick finishes restarting, try to open the Peacock app again.
At this point, your app and device’s temporary files have been cleared out already.
So if you’re still having trouble…
#4: Make sure your internet is fast enough
To watch on any streaming platform, you need a reliable internet connection.
And that’s true for Peacock as well.
Peacock recommends a minimum internet speed of 3 Mbps for streaming their content.
And if yours is any lower than that…
That can explain the streaming issues you’ve been experiencing.
“How do I know if my internet isn’t fast enough?”
First off, you’ll most likely experience other signs as well.
If your internet is slow…
It will also start interrupting other streaming apps on your Firestick.
Check if other streaming platforms like Netflix don’t work on your Firestick as well…
And if they don’t…
Proceed to test your internet connection to know your exact internet speed.
To test your internet connection:
- Access speedtest.net.
- Tap Go.
- Wait for your results.
If your internet is slower than 3 Mbps….
Here are some tips from Firestick to make your internet connection faster:
Tip 1: Power cycle your modem or router. Unplug it for 30 seconds and plug it back again.
Tip 2: Put your router away from signal-emitting devices. Some examples of these devices are microwaves, Bluetooth speakers, etc.
Tip 3: Replace your internet provider. If the internet speed is nowhere near your provider’s promise, switch to a more reliable one.
For more information on how to speed up your Firestick’s internet, watch this video:
If you’ve settled your internet problem, but Peacock still isn’t responding…
#5: Update Firestick’s Software and the Peacock app
Software updates are crucial in having a smooth streaming experience.
They’re released to make your Firestick run more efficiently and conveniently.
So without them, your apps and device can cause all sorts of system breakdowns.
Like the 1 your Peacock app is experiencing right now.
But fortunately, it’s easy to find and download any updates you’ve missed in the past.
So don’t worry if you haven’t updated your Firestick in ages.
To update your Peacock app:
- Launch Firestick.
- On the top-left corner, select Home.
- Press Up on your remote.
- Hover to the right and click Apps.
- Tap Peacock.
- Select Update.
Note: If your app is already up to date, you’ll see Open instead of Update. So if you couldn’t do step 6, don’t worry. You’re still on the right track.
Now, let’s go ahead and update your Firestick.
To update your software:
- Go to your home screen.
- Scroll to the right and select the gear icon.
- Scroll down and click My Fire TV.
- Select About > Check for updates.
- Tap Install Update.
- Wait for the update to finish.
Now that you’ve updated your Peacock app and your Firestick’s software…
Go ahead and check if your app is working again.
If there are still no improvements on the app, I suggest you…
#6: Clear the Peacock app’s cache
If you’re wondering what a cache is…
It’s a term used to describe your app or device’s storage.
You can think of it as a backpack where the system can easily access what you need.
This way, you can request any action on the go without long periods of waiting.
But although these data are undoubtedly helpful…
Over time they can make the cache or backpack overflow.
And I’m sure you know how having a heavy backpack can make it hard to walk.
This is precisely what happens to your app when the cache is overloaded.
It makes your system slow and glitchy.
So to make your app run fast again, you have to delete your cache.
To delete your Peacock’s app cache:
- Head to Settings > Applications.
- Open Manage Installed Applications.
- Find and select Peacock.
- Select Clear Cache.
- Choose Clear Data.
#7: Reinstall Peacock
If none of the previous fixes did the trick for you, try to reinstall Peacock.
Deleting the app will delete all the remaining files that even clearing the cache couldn’t delete.
There are 2 steps to this process:
- Deleting Peacock.
- Reinstalling Peacock.
To delete Peacock:
- Select Settings on the right of your screen.
- Hover down and tap Applications.
- Select Manage Installed Applications.
- Choose Peacock from the choices.
- Click Uninstall.
- Confirm the uninstallation.
Wait for a couple of minutes and try to reinstall the app again.
To reinstall Peacock:
- On your home screen, select Appstore.
- Tap Search.
- Type “Peacock.”
- Select Peacock’s title card.
- Click on the download cloud.
- Wait for it to finish.
Try to open the app and see if it’s now working.