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(7 Fixes) Amazon Prime Not Working On Sony TV [2023 Guide]

Amazon Prime Not Working On Sony TV

With its high-quality shows and movies…

Subscribing to Amazon Prime monthly is more than worth it. 

But not when it suddenly stops working on your Sony TV, right? 

I know it’s annoying. 

But relax. You’re in the right place to fix your Amazon Prime. 

Continue reading to discover:

  • Reasons why Amazon Prime isn’t working on your TV.
  • A network hack that can solve this problem in an instant. 
  • 7 effective fixes you can try to make Amazon Prime work again. 
  • And a lot more…

Why is Amazon Prime not working on Sony TV?

Amazon Prime isn’t working on Sony TV because of outdated apps and software. Not updating your TV regularly makes it vulnerable to bugs and glitches that can interrupt its apps. Sometimes this issue can also be caused by an unstable internet connection. 

Amazon Prime not working on Sony TV: 7 fixes

#1: Check if Amazon Prime is down

While there are many ways to fix Amazon Prime on your TV… 

Trying them would be useless if the problem isn’t rooting from your side in the first place.

So before you work your way through changing anything on your Sony TV…

Check if Amazon Prime’s servers are up and running. 

You can easily do this by checking any of these websites:

If their servers are down, all you can do is wait until Prime’s developers fix the problem. 

But if Amazon Prime’s servers currently don’t have any issues going on. 

You can go ahead and continue.

#2: Check if you have a supported TV model

If this is your first time trying to watch on Amazon Prime …

Ensure that you have a supported TV model.

“How do I know if my TV can support Amazon Prime?” 

If your TV is part of the 2010-2013 BRAVIA models…

Then, unfortunately, it won’t be able to support the streaming app. 

But if your SONY TV isn’t part of the BRAVIA models listed above, you can go ahead and…

#3: Reset your TV

Resetting is one of the easiest and safest ways to troubleshoot your TV.

If you’re wondering why it works, it’s pretty straightforward. 

TVs, and modern ones in particular, often perform several tasks simultaneously. 

And although they’ve been designed to do so…

Over time, these tasks can interfere with each other and cause problems. 

And this can potentially cause some of your TV apps to stop working.

So how do we fix this?

You need to let your TV stop all its ongoing tasks.

Doing this will allow your TV to start new ones without interruptions. 

And the most efficient way we can do this is by simply restarting or resetting your TV.

“Won’t this process delete my apps?”

Don’t worry. A soft reset doesn’t alter your TV in any way.

Although it does delete some cache and data…

All it’s going to delete are temporary files that won’t affect your TV and experience. 

So now, let’s proceed. 

You have 2 different ways to go around this:

  1. Reset your TV using your remote control.
  2. Manually reset your TV by unplugging it from its power. 

Choose which option suits you best, and move forward to its specific steps.

To soft reset your TV using your remote:

  1. Turn your TV ON.
  2. Hold the power button for 5 seconds.
  3. If a menu appears, select Restart.
  4. If nothing shows up, wait until the TV shuts down and restarts. 

To reset your TV by unplugging:

  1. Unplug your TV from its power source or outlet. 
  2. Wait for at least 2 minutes. 
  3. Plug it back into the outlet again. 
  4. Turn your TV ON. 

Note: If your Sony TV doesn’t turn ON using your remote, check its batteries. 

After resetting your TV, try to open Amazon Prime again. 

If it doesn’t work, or more specifically, all it does is keep loading…

You need to:

#4: Check your internet connection

Check Your Internet Connection

More often than not, when streaming programs like Amazon Prime suddenly stop working…

The problem is caused by a slow network connection. 

So if you’re having trouble with your Prime Video playback…

Find out if your internet fits the recommended minimum download speed of Prime. 

Prime’s recommended internet speed is:

  • 1 Mbps for SD content.
  • 5 Mpbs for playing in HD.

“But I don’t know how fast my internet is.”

Don’t worry, and I’ll teach you a simple way to do it. 

To check how fast your internet is:

  1. Open your phone.
  2. Make sure it’s connected to your TV’s network. 
  3. Go to this speed test
  4. Click Go. 
  5. Wait until your results appear. 

Note: Remember, you need at least 5Mbps of download speed to play Amazon Prime smoothly. 

“I have less than 5Mbps of internet. What do I do?”

Don’t worry. I got you.

Here are… 

Sony’s tips to maximize your internet connection:

Tip 1: Connect your TV to your router using a high-quality ethernet cable 

A wired internet connection is always faster and more stable than a wireless one. 

So, go ahead and get yourself a handy ethernet cable.

Tip 2: Place your router in the middle of your home. 

This ensures that your router emits the best possible signal throughout your house. 

Tip 3: Reset your Wifi occasionally. 

Unplug your router and plug it back again after 2 minutes. 

And while we’re on the topic, let me tell you a little secret… 

Bonus network hack: Use your phone’s hotspot

If you want to go a step further, try connecting your TV to your phone’s hotspot.

According to Amazon chat support and several Amazon Prime Users…

Connecting Sony TV to a hotspot can do the trick of making Amazon Prime work again. 

Try this hack and see how it goes. 

But if it doesn’t work for you, you can still go ahead and… 

#5: Update your Amazon Prime and TV

An outdated TV or app is 1 of the leading causes of Amazon Prime playback issues.

Updates contain key features, improvements, and bug fixes your TV needs. 

So if you don’t update your apps and TV…

You lose the protection and fixes against recent software issues. 

But fortunately…

Updating your app and TV is as easy as clicking a few buttons on your remote. 

And better, I’ll guide you through each update thoroughly. 

To update your Amazon Prime App on your Sony TV:

  1. Click Home on your remote. 
  2. Navigate to the left and select Apps. 
  3. Go to Google Play Store.
  4. Click Settings > Auto-update apps.
  5. Choose Auto-update Apps at Any Time. 

Note: This process will update all your apps, including your Amazon Prime app. 

After your apps finish updating, proceed… 

To update your Sony TV:

  1. Click Home on your remote.
  2. Scroll to the left and choose Apps. 
  3. Scroll down and select Help.
  4. Highlight Status & Diagnostics.
  5. Click System software update.
  6. Select Software update. 
  7. Follow the on-screen instructions. 

For more information on how to update your Sony TV, watch this video:

Once both your TV and Amazon prime app are updated…

Try to watch from Amazon Prime Video again. 

If this fix didn’t change anything… 

#6: Clear the memory cache and data of Amazon Prime

What’s a memory cache?” 

I know this term can sound all-complex and intimidating.

But really, it just refers to your TV’s place to store data that you frequently use. 

It’s where the TV records your usual patterns and routine. 

So if you use Amazon Prime daily, for example…

Your TV prepares to open up the app before you even request it.

That way, when you do open up the app…

You don’t need to wait for it to load for long periods.

With just 1 click, it’ll automatically open. 

“But if it’s helpful for me, why should I clear it?”

Well, as mentioned, data is stored in the memory cache. 

But unfortunately, your data includes bugs and glitches as well. 

So to delete those bugs, you need to clear your cache. 

Don’t worry. The process is not as complicated as it sounds.

To clear Amazon Prime’s memory cache:

  1. Press Home on your remote. 
  2. Select Settings. 
  3. Go to Apps > See all apps. 
  4. Find and click Amazon Prime. 
  5. Choose Clear Cache. 
  6. Confirm that you want to clear the cache.
  7. Find and select Clear data > CLEAR ALL DATA.
  8. Confirm the action. 

You might also want to know: Where Are Sony TVs Made? 8 Countries Revealed

#7: Reinstall the app

If none of the previous fixes worked for you…

Try to reinstall your Amazon Prime app.

This will completely reset Amazon Prime on your Sony TV.

Note: You can only do this if your Prime app isn’t pre-installed on your TV. 

To reinstall Amazon Prime, you must delete and install your app manually.

But rest assured. Even if there are 2 parts to this fix…

I’ll provide you the specific steps you need to follow.

To uninstall the app on your Sony TV:

  1. On your remote, tap Home.
  2. Go to Apps > Google Play Store.
  3. Sign in if you haven’t yet. 
  4. Select My Apps.
  5. Find Amazon Prime.
  6. Click UNINSTALL.
  7. Choose OK.

To reinstall Amazon Prime on your TV:

  1. Press Home on the remote.
  2. Select Apps > Google Play Store. 
  3. Tap the search or the magnifying glass icon. 
  4. Type Amazon Prime using your remote. 
  5. Select the app and select Install. 

Try launching and logging in to the app again.