It’s Prime Video time.
Wait…why is my screen blank?
I feel you, bud.
But your life doesn’t have to be this hard.
Because I’ve got the solution.
Rather than expect 1 fix alone, it’s more like a combination of fixes.
Ready to get Prime Video up and running?
Dive in to find out:
- How to deregister your Firestick device and register it again.
- Why a WiFi network congestion can cause Prime Video not to work.
- How to enable Sync Amazon Content settings and fix the Prime Video app.
- 13 easy-to-do fixes you can do when Prime Video isn’t working on Firestick.
- And many more…
Why is Prime Video not working on Firestick?
Prime Video isn’t working on your Firestick due to an app bug that causes it to crash. Another reason could be a corrupted file or Amazon account issues. Disabling Amazon’s sync settings may also be the root cause. Lastly, it could be streaming device issues, outdated software, or an overloaded cache.
Prime Video not working on Firestick: 13 fixes
#1: Check your Prime Video account status
First things first, check if your account’s still active.
That’s because there may have been a discrepancy in your payment method.
Trust me, it happens.
One day, out of the blue, Netflix sent me an email my account had been inactive for 1 month.
And it happened because my default payment method wasn’t registering on their site.
So better check out if this is the case for your Prime Video as well.
#2: Make sure Amazon’s servers are fine
On rare occasions, Prime Video doesn’t work because the servers are down.
But don’t let that issue bother you too much.
Because it’s a problem that Amazon should resolve.
On Downdetector, you can check the status of Amazon’s servers.
If the site reveals a service outage in your area, the best thing to do is wait.
But if the servers don’t have any issues, then…
#3: Verify your device’s compatibility with Prime video
Of course, your Firestick’s compatible.
However, when it comes to smart TVs, things get a little…difficult.
Only 2016 LG TV models and higher are compatible with Prime Video.
The same goes for Samsung models that were released in 2012.
Ultimately, it depends on your TV brand.
Not to worry, though.
You can check the full compatibility list on Amazon’s Help & Customer Service page.
#4: Check your WiFi connection
Half the time, most app problems are caused by WiFi connectivity issues.
And no – I don’t just mean a poor internet signal.
It could be that your network needs a refresh.
Sometimes, there could be too many devices using the WiFi, and as a result…
You get a network congestion.
Put simply, this happens when a lot of devices are using WiFi all at once.
To illustrate a concrete example, imagine this scenario:
- Your brother’s playing an online game.
- Parents are streaming a movie on Netflix.
- Your sister’s downloading a 1080p TV series.
With all this happening while you’re trying to stream on Prime Video….
It congests your WiFi network.
Take note, though. This isn’t always the case.
Sometimes, it’s your router or modem that’s causing the issue.
But no matter how you look at it, there’s a universal fix for this.
And it’s to refresh your WiFi network.
Here’s how to do it:
- Unplug your router and modem.
- Wait for 5 minutes to let both devices rest and cool down.
- Plug your router and modem back into its power source.
Similar read: How Many Devices Can Connect to 5GHz WiFi? 3 Network Facts
#5: Deregister your Firestick, then enable it again
With Prime Video being a stubborn piece of tech, it might actually be due to your account.
In other words, your account could have a glitch that prevents it from launching certain apps.
Unfortunately, one of those apps happens to be Prime Video.
So, here’s what you’re going to do: deregister your account and register back.
- On your home screen, scroll to “Settings” and click it.
- Keep scrolling left until you hit “My Account.”
- On your “My Account” menu, tap “Amazon account.”
- Select “Deregister.”
- Wait for a few seconds.
- Register your Firestick again by logging into your Amazon account.
#6: Reset Prime Video
How does resetting Prime video work?
Think of it as a way of waking up your app.
The same feeling you get when you splash cold water on your face early in the morning?
Gets your body pumping, right?
Well, that same concept applies to resetting Prime Video.
Here’s how to do it:
- Head to your Firestick home screen.
- Scroll right until you hit “Settings” (gear icon).
- Access your Settings menu.
- Select “Applications.”
- Tap “Manage Installed Applications.”
- Choose Prime Video.
- Select “Force stop.”
- Relaunch your Prime Video app.
#7: Reboot your Firestick device
You’re about to give your Firestick device a huge makeover.
No – not the kind where you play dress-up.
What I’m talking about is…
The old-fashioned way of handling any device trouble.
Now, old fashion doesn’t mean it’s no longer effective.
There’s a reason why this fix works.
And that’s because it gives your device ample time to recharge.
Your Firestick device’s plugged into your TV 24/7.
Don’t you think at some point, it’d also need to cool down?
So, here’s what you need to do:
- Unplug your Firestick.
- Wait for 1 to 2 minutes.
- Plug your Firestick back into your TV’s port.
#8: Sync Amazon Content on your Firestick
To tell you the truth, this was a weird fix I luckily stumbled on.
Whenever I run into app crashes, bugs, or problems…
I do a bunch of trial and error methods, which is mostly tinkering with my TV or device settings.
Some work consistently, like, for example, restarting the device.
On the other hand, other fixes only work when a specific issue arises.
For instance. When my Firestick remote stops working…
Or, when Firestick doesn’t turn on.
But when a specific app like Paramount Plus or Hulu stops working on the device…
Well, let’s just say you need to try a whole range of fixes to get the app working again.
In this case, however, syncing Amazon content only applies to Prime Video.
And it’s exclusive to Firestick devices only.
Not to mention…
This is a way to establish communication between your Firestick and the app.
Now, don’t worry.
Because this fix’s easy to do:
- Access your Settings menu on the Firestick home screen.
- Scroll left and tap “My Account.”
- Select “Sync Amazon Content.”
#9: Disable your VPN
VPNs are tools that allow you to surf on your browser privately and as an anonymous user.
With a VPN…
You can also access content that you’re banned from due to your physical location.
If you wanted to watch UK content on Prime Video, but you’re in the U.S…
You wouldn’t be able to do that unless you’re using a VPN.
However, these internet tools aren’t exactly perfect.
Should Amazon detect VPN activity on your device, the app crashes or…
It stops working.
The best fix for this?
Turn off your VPN and launch Prime Video to see if it solves your issue.
If not, you probably have to…
#10: Update your Firestick device
First time running into app issues on your Firestick?
Here’s a secret.
Updates are always necessary.
Because of the following reasons:
- Streaming devices need updates to resolve any bugs or glitches.
- An updated software’s necessary to run certain apps or functions.
Companies like Amazon constantly improve the software of their devices.
And it’s not common for users to report similar app-related issues.
Think HBO Max, Youtube TV, Disney Plus, etc.
These are all apps that go through problems every once in a while.
That said, when Amazon recognizes countless users are suffering from this inconvenience…
They release updates to solve those problems.
And that’s what you need to do right now:
- Head to the Settings menu on your Firestick’s home screen.
- In the Settings menu, select “My Fire TV.”
- Choose “About.”
- Tap “Install Update.”
- Give the update a few minutes to finish.
- Launch your Prime Video app.
#11: Reinstall the Prime Video app
Amazon Prime still giving you a hard time?
Here’s what you can do:
Delete the app.
Yes – do that but not permanently.
Deleting the app’s meant to…
Clear corrupted files or errors that don’t budge despite how nice you’ve been to it.
Once you’ve deleted the app, install it after a couple of minutes.
In addition, here’s another great benefit to this fix.
Reinstalling the app also allows you to update it automatically.
Yes – it’s not just your Firestick that requires frequent updates.
Apps also need regular updating to function smoothly.
And by reinstalling Prime Video, you also install the latest version.
Follow these steps for the reinstallation:
- Tap Settings on your Firestick home screen.
- Choose “Applications” on your Settings menu.
- Select “Manage Installed Applications.”
- Highlight the Prime Video app.
- Tap “Uninstall.”
- Return to your home screen and tap the search option.
Note: It’s the magnifying glass icon on the top-left part of your screen.
- Type “Prime Video.”
- Install the app and launch it after.
#12: Clear your Prime Video app’s cache
You’ve probably heard this several times.
And so you’re probably thinking…
“What the heck is cache?”
Put simply, it’s stored temporary data or info that allows an app or site to load faster.
You’ve launched Prime Video several times already, right?
Well… did you notice that the first time you opened it, the app took slightly longer to load?
That’s because there wasn’t any app data or cache yet.
But after opening Prime Video several times, your Firestick device stored cache.
And as a result, it loaded faster.
Now, we can talk about cache all day, but that’s not important right now.
The point is, that all this data and info take up space on your device.
Which, in turn, can lead to app problems.
So, let’s save your device right now and delete all that cache:
- Access the Settings menu on your Firestick home screen.
- Tap “Applications.”
- Select “Manage Installed Applications.”
- Tap Prime Video.
- Click on “Clear cache” and “Clear data.”
- Launch your Prime Video app.
#13: Hard reset your Firestick
A hard reset wipes all your device’s data and set preferences.
But as scary as that sounds, it’s also useful for situations where…
Your app or the device itself is completely unresponsive to several fixes.
The best part of a hard reset?
Your Firestick gets a fresh new start.
That means your device starts over without any disastrous app crashes.
Here’s how it’s done:
- From your Firestick home screen, go to Settings.
- Select “My Fire TV.”
- Scroll down to the bottom and choose “Reset to Factory Defaults.”
- Select “Reset.”
- After the process is complete, wait for your Firestick to restart.
- Set up your device and log in to your Amazon account.
- Download the Prime Video app and launch it.
Want an extra tip?
Combine fixes #11, #12, and #13.
This should give your Firestick device and Prime Video app a full refresh.