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(7 Fixes) Wyze Plug Not Connecting [Updated 2023]

Wyze Plug Not Connecting

Your Wyze plug can turn any of your appliances into a smart device.

But if it can’t connect to your Wifi…

It’s not too different from a regular plug, is it?

Don’t worry, though.

With the help of this guide, you can make your Wyze plug smart again in minutes. 

Continue reading to find out:

  • The only Wifi frequency band that Wyze plug works in.
  • 7 easy fixes to make your Wyze plug connect to your Wifi. 
  • The most common reasons why your Wyze plug isn’t connecting. 
  • And this is just the beginning… 

Why is my Wyze plug not connecting?

Your Wyze plug isn’t connecting because you’re not using 2.4 GHz Wifi. This problem also happens if your device isn’t getting power from the outlet. Moreover, your Wyze plug won’t connect if your Wifi connection is too slow. 

Wyze plug not connecting: 7 fixes

#1: Power cycle your Wyze plug

Your smart device won’t connect to your network if it’s not getting any power.

So, the first fix you should try is to power cycle your Wyze plug. Or unplug it from the outlet, then plug it back again. 

See, this solution will do 2 things:

  • Let you check if your device is ON.
  • Restart your smart plug and remove its minor glitches.

And both of these can fix this connection problem. 

That said, here’s how you can… 

Power cycle your Wyze plug

Step 1: Unplug your device from the outlet.

Step 2: Wait for 30 seconds.

Step 3: Plug it back again. 

After doing so, observe your Wyze plug. 

Do you see any blinking blue light on your device?

If your answer’s yes, then proceed to the next fix. Because your smart plug’s power source has no issues.

However, if you don’t see any light on your device…

Press and hold the power button on your smart plug’s left side. And let go when you start seeing the blue light. 

“I pressed the button, but there’s still no blinking light.”

In that case, you should plug your device into another outlet. Because the current one’s probably faulty. 

You might also want to know: Do Smart Plugs Use Electricity When Turned Off? The Truth

#2: Ensure that you have a 2.4 GHz Wifi network

Wyze smart plugs only work on a 2.4 GHz connection.

So this time, you should check if your Wifi is using this frequency. 

Now, most single-band routers are already 2.4 GHz.

But if you have a dual-band network…

Then, you should connect your smart plug to the 2.4 GHz band of your Wifi, not the 5 GHz.

I know all of this sounds fancy. But don’t worry. 

Here’s all you need to do to…

Connect your Wyze plug to a 2.4 GHz network:

  1. Take note of your Wifi’s name. 
  2. Disconnect your phone from your network.
  3. Let your mobile device search for nearby Wifi connections. 
  4. Observe how many versions of your home network there are.

Now, if you only see 1 connection with your Wifi’s name on it…

Then, you have a single-band network. So, you can simply connect your Wyze plug to your Wifi. 

But if you find 2 versions of your home network…

Then, ensure you connect your Wyze plug’s app to the 2.4 GHz Wifi. 

Or the network that has any of these attached to its name:

  • 24.
  • 2.4.
  • 24G.

And if this doesn’t fix the problem… 

#3: Make sure that your Wifi password is right

Are you trying to connect your Wyze app (iOS/Android) to your network, but it won’t go through?

Then, you may be using the wrong Wifi password.

See, when this same problem happened to my Wyze plug a couple of months back… 

I did all the fixes here but wondered why nothing worked. 

But as it turned out, I forgot to use 1 uppercase in my Wifi password. 

And it was causing the whole connection issue.

So, ensure that you’re using the right Wifi password by following these steps:

  1. Disconnect any mobile device or PC from your Wifi. 
  2. Try to reconnect the same gadget to your network.
  3. Remember the password that let you successfully do the previous step. 
  4. Use this when connecting your Wyze mobile app to your home network. 

Read also: Are Smart Plugs a Fire Hazard? 4 Safety Facts Revealed

#4: Strengthen your Wyze plug’s Wifi connection

You got the network password nailed down, but you still have the same problem. 

In that case…

Your Wifi’s connection is likely too slow, causing your smart device to reject it.

Fortunately, there are… 

3 simple ways to strengthen your Wifi signal

Tip 1: Power cycle your router

You already tried this process earlier. So, this will be extremely easy. 

Here’s all you need to do: 

  1. Unplug your router from its power source.
  2. Wait for 30 seconds.
  3. Plug your device into the outlet again.

Now, check whether all of your router’s indicator lights turn green.

Then, try reconnecting your Wyze plug.

Note: If some or all of your router’s lights turn red or yellow, contact your ISP. Because this means your Wifi has connection problems. 

Tip 2: Remove some devices from your network

Even if you have unlimited Wifi…

You shouldn’t connect dozens of devices to your network. 

Because having too many gadgets using 1 connection will significantly lower its performance. 

So now, temporarily disconnect other devices from your Wifi. 

Then, try reconnecting your Wyze plug. 

Pro tip: Change your Wifi’s password to remove all devices from its network. 

Tip 3: Move your Wyze plug closer to your router

There’s this thing called Wifi black spots. 

And simply speaking, they’re specific areas where your network is too:

  • Slow. 
  • Weak.
  • Unstable. 

Now, finding the exact locations of these black spots in your house will be a long and tiring hunt.

So, to keep things nice and simple…

It’s best to move your Wyze plug near your router.

Because the closer your smart device is to the Wifi source…

The stronger its connection will be. And the less likely your Wyze plug will be in a black spot. 

#5:Turn ON location services for the Wyze app (iOS)

Dozens of iOS users have testified that… 

The Wyze app won’t connect to your network if it can’t access your phone’s location.

So, if you have an iPhone or iPad and you’re still experiencing the same issue… 

Follow these steps to allow the Wyze app to access your location:

  1. Open your iPhone or iPad.
  2. Head to its Settings app.
  3. Scroll down to the very bottom until you find the list of your applications. 
  4. Find and select Wyze – Make your Home smarter.
  5. Click the Location option at the top of the list.
  6. Choose Always. 

After doing so, try reconnecting your Wyze plug to your network.

#6: Turn OFF data on your Android device 

If you have an Android phone or tablet and your Wyze plug still won’t connect…

You should turn OFF the cellular data on your mobile device. 

Because sometimes, it interferes with the connection between your Wyze plug and Wifi. 

Now, different mobile devices will have varying steps for this process.

But to give you an example, here are the steps to…

Turn OFF a Samsung phone’s mobile data:

  1. Head to the Settings app.
  2. Select Connections.
  3. Choose Data usage. 
  4. Switch OFF the toggle beside Mobile data.

Don’t have a Samsung device? 

Then, you may watch this video as a guide for this process:

#7: Factory reset your Wyze plug

This process will remove all current data from your Wyze plug.

And also, disconnect Wifi networks from your device’s system, if there are any.

With that said, let’s dive into the…

Steps to factory reset your Wyze plug

  1. Connect your device to the outlet.
  2. Press and hold the Power button on its left side.
  3. Let go when the status light starts blinking blue. 

After following these steps, set up your Wyze plug with its mobile app again. 

And if you still can’t connect your device…

Contact Wyze

Bonus: Contact Wyze

Having a faulty device also causes this connection problem.

So, as your last resort…

Contact the brand’s support team because your smart plug may be damaged. 

You can call Wyze at (206) 339-9646.

Or you can also head to the brand’s official support page.