A Wyze plug is a staple in having a comfortable smart home.
And luckily, it’s highly user-friendly.
However, there are still some pointers you need to be mindful of when setting up this device.
So, I made this guide to help you finish this process with zero interruptions.
Continue reading to discover:
- 5 easy steps to set up your Wyze plug.
- The only Wifi frequency that your Wyze plug can use.
- 5 quick fixes you can try if the setup process isn’t working.
- And this is just the beginning…
- How to set up your Wyze plug
- Wyze plug setup not working: 5 causes & fixes
How to set up your Wyze plug
#1: Download the Wyze app on your mobile device
Note: This is only compatible with iOS (14.0) and Android (7.0). So, update your phone/tablet if needed before you proceed to the steps below.
- Open your device and head to its App Store.
- Click the Search option at the bottom-right corner of your screen.
- Tap the search bar at the top of your iPhone or iPad.
- Type “Wyze – Make Your Home Smarter.”
- Select the official app from the results.
- Click the blue GET button.
- Input your password if needed.
You may also click here to go to the app’s download page directly.
- Head to your phone’s Play Store app.
- In the search bar, type “Wyze – Make Your Home Smarter.”
- Click the Install button.
- Follow further instructions.
- Input your password if needed.
- Wait for the app to be downloaded on your mobile device.
Note: Exact steps may vary depending on the brand or model of your Android phone/tablet.
But if you want a shortcut, you can directly access the app here.
Once you have the Wyze app on your mobile device…
#2: Create a Wyze account
If you already have one, simply sign in to the app using your credentials.
But if you’re a new user, just follow these…
Steps to create your Wyze account:
- Click the Sign-up option on your app.
- Input the email address you want to use.
- Set a password for your Wyze account.
- Click Continue.
- Follow further instructions you see on your screen.
Once you’ve signed in…
#3: Connect your phone to a 2.4 GHz network
You can only set up your Wyze plug using this Wifi frequency.
So, before you proceed to the next step…
Double-check that your phone/tablet is using your 2.4 GHz home network.
Just follow these steps, and you’ll be good to go:
- Take note of your home network’s name.
- Disconnect your mobile device from your Wifi.
- Let your phone/tablet detect nearby networks.
- Observe how many versions of your Wifi there are.
Now, if you only see 1 version of your home network…
You can proceed to the next step because single-band Wifi uses 2.4 GHz.
But if you see 2 variations…
Reconnect your phone to the network that has any of these attached to its name:
After doing so…
#4: Power up your Wyze plug
Insert your device into a functioning outlet.
And wait for a blinking blue light to appear at the upper-right corner of your smart plug.
Don’t see it?
Then, press and hold the Power button on the left side of your plug until you do.
Now, the blinking blue light shows that your smart device is in pairing mode.
So, it’s time to…
#5: Add the smart plug to your Wyze app
Step 1: Tap the Home button in the lower-left corner of your application.
Step 2: Click the + sign at the top-left corner of your phone/tablet.
Step 3: Select Add Device from the menu that appears.
Step 4: Choose Power and Lighting from the list of pairable smart devices.
Step 5: Click Wyze Plug.
Step 6: Choose the version of the device you have.
Note: If your smart plug has a key icon at the back, it’s the 2021 model.
Step 7: Check the Status light is flashing box.
Step 8: Click Next at the bottom.
Step 9: Connect your Wyze plug to your 2.4 GHz Wifi.
Note: This is the same network you used for your mobile device.
Step 10: Wait for your phone/tablet and Wyze plug to connect.
Step 11: Give your smart device a name.
If you want a visual guide for this process, watch this video:
Wyze plug setup not working: 5 causes & fixes
#1: Your outlet isn’t working
Your Wyze plug’s only source of power is a socket.
So, if you’re connecting your smart device to a nonfunctional one…
You won’t be able to turn ON your plug, let alone set it up with your app.
That said, for the first fix…
Ensure that your outlet works by testing it with a different device.
Try charging your phone using the outlet your smart plug was using.
And observe if your mobile device does charge.
If it doesn’t, your outlet is faulty. So you should connect your smart plug to another one.
But if it does, move on to the next fix. Because your outlet isn’t the cause of this problem.
You might also want to know: Can You Plug a Smart Plug Into a Power Strip? + Safety Tips
#2: You’re not using a 2.4 GHz Wifi
As mentioned earlier, your Wyze plug won’t work on any other Wifi frequency except 2.4 GHz.
So if you haven’t already…
Double-check that you’re connecting to the right version of your home network.
Now, all routers have a 2.4 GHz band.
But modern (dual-band) models usually have 2 frequencies, including 5 GHz. So, you may currently be using this version, and it’s interfering with the setup process.
That said, ensure you’re using 2.4 GHz Wifi for this fix.
Note: Check step 3 of the How to set up your Wyze plug guide above for the detailed steps.
#3: Network is too slow
Your smart plug relies heavily on your Wifi to communicate with your Wyze app.
So if your network signal is too weak, your device may reject connecting to it.
But don’t worry. Giving an extra boost to your Wifi connection isn’t rocket science.
Just follow these…
2 easy ways to make your network faster
Power cycle your router
This refers to the act of unplugging and plugging your device again.
So simply head to your router, and follow these steps:
- Unplug your device from the outlet.
- Wait for 1 minute.
- Plug it back again.
After doing so, wait for your router’s lights to turn green. And try the setup process from scratch once more.
Note: If some of the LED lights turn yellow or red, contact your Internet provider. Because your router is encountering connection problems.
Bring your smart plug near the router
For the most part, the closer your device is to the Wifi source…
The stronger its connection will be.
So, bring your smart plug as close to your router as possible.
And check if this fixes the setup problem.
#4: The Wyze app can’t access your location (iOS)
If you’re an iOS user and still can’t set up your smart plug at this point…
You should let your Wyze app access your location.
Now, there aren’t any technical explanations for this solution.
But hundreds of Wyze users, including me, have found this fix useful.
And it’ll most likely work for you as well.
So, prepare your iPhone or iPad, and follow the steps below to…
Allow the Wyze mobile app to access your location:
- Head to your mobile device’s Settings.
- Scroll down until you find the names of all your apps.
- Tap Wyze – Make Your Home Smarter.
- Choose Location from the list.
- Select Always.
Afterward, try setting up your Wyze plug again.
#5: Your mobile data is ON (Android)
Your Android phone’s cellular data can sometimes interfere with this setup process.
So for this fix, you should disable it.
Now, the exact steps to do this solution will vary depending on your phone/tablet’s brand.
But for a general guideline, here’s how you can…
Turn OFF your mobile data on a Samsung mobile device:
- Go to your phone/tablet’s Settings.
- Choose Connections.
- Click Data usage.
- Switch the Mobile data toggle OFF.
If this still doesn’t fix the problem, it’s highly likely that…
Bonus: Your Wyze plug is glitching
We all have bad days, and sometimes, gadgets get them too.
So if you still can’t set up your Wyze plug at this point, try factory resetting it. Because your device might be glitching or encountering some minor connection problems.
That said, just follow these steps to…
Factory reset your smart plug:
- Plug your device into a functioning outlet.
- Long-press the power button on its left.
- Let go when your plug starts flashing blue light.
At this point, your Wyze plug should already be working unless you have a faulty device.
So, if you still can’t set it up…
Reach out to Wyze
You may contact the brand’s representatives at (206) 339-9646.
Or you can also go to their support website.