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(7 Fixes) Wyze Plug Keeps Going Offline [Updated 2023]

Wyze Plug Keeps Going Offline

Your Wyze plug’s primary purpose is to make your life more convenient.

But if it keeps going offline…

Your device causes the exact opposite outcome, doesn’t it?

I also know the struggles of having a Wyze plug that can’t stay online.

So, let me help you fix this problem. 

Continue reading to find out:

  • How an outlet timer can help you stop this issue.  
  • 7 quick fixes you can try to keep your smart plug online. 
  • The most common reasons your Wyze plug keeps going offline.
  • And this is just the beginning… 

Why does my Wyze plug keeps going offline?

Your Wyze plug keeps going offline because it’s getting weak WiFi signals. This problem also happens if your device is operating continuously for long durations. And in some cases, your Wyze plug can’t stay online because its firmware is outdated. 

Wyze plug keeps going offline: 7 fixes

#1: Power cycle your smart plug

When any problems arise on your Wyze device… 

Your first solution should always be to power cycle your smart plug. 

See, this term refers to unplugging and plugging your device again. 

But don’t let the simplicity fool you.

A power cycle is extremely good at resetting your smart plug’s system. 

And it also removes any glitches occurring on your device. Which helps your plug remain online for long durations. 

That said, follow these steps to…

Power cycle your Wyze plug

  1. Unplug your device from its power source (outlet).
  2. Wait for 1 minute.
  3. Plug it back into the outlet. 

Now, if this wasn’t enough to fix the problem… 

#2: Restart your router 

Your Wyze app and smart plug communicate through your WiFi. 

So, if your router has a slow Internet speed…

Your smart device will keep appearing offline on your app. 

But luckily, restarting your router is usually enough to fix this problem.

That’s because this process lets it: 

  • Rest from its task.
  • Improve your Internet connection. 
  • Delete minor glitches from its system.

“But my router doesn’t have a restart button.”

Don’t worry. Most models don’t have that either.

But fortunately, all you need to do to restart your device is to… 

Power cycle your router

  1. Unplug it from its power source.
  2. Let your router rest for 1 minute.
  3. Plug it back into the outlet.

Then, check if your smart plug still consistently goes offline. 

You might also want to know: (7 Fixes) Wyze Plug Not Connecting

#3: Optimize your router placement 

This issue might happen because your smart device is in a WiFi black spot. 

Or a space inside your home where the Internet connection is too unstable or weak. 

Now, these black spots usually appear when you have a bad router placement.

So, let me help you fix this problem real quick.

There are no definite rules in setting up your router inside your house. 

But there are certainly ways to optimize its location. 

That said, here are… 

My tested-and-proven tips for optimizing your router placement:

Keep it high

Whenever I visit other people’s houses and see routers near the ground…

Here’s all I think about: 

“What a waste of Wifi signals.” 

See, your router doesn’t just provide Internet from left to right. 

Because it also emits Wifi to the top and bottom. 

So, if you place your router near the ground…

You’re providing a huge chunk of your Wifi signals to your floor rather than your devices. 

To avoid this problem, keep your router high up.

That means putting it on tall shelves or mounting it on your wall if needed. 

Place it away from metal objects

Most materials inside your house are WiFi-friendly.

But metal is your router’s mortal enemy.

See, this material kills most of your Wifi signals.

So, if you place your router near it…

Your smart plug and other devices can say goodbye to having a strong internet connection.

Put your router in the center of your house

This is the easiest way to provide a strong connection to your gadgets.

And doing this also prevents WiFi black spots from forming inside your home.

Now, if you want more tips about where you should put your router, watch this video:

#4:Update your smart plug 

Wyze has received dozens of complaints about this connectivity problem.

As a result…

The company took the necessary measures to fix its smart plugs through a firmware update. 

Since then, most models haven’t had this issue.

So, if you’re still having trouble keeping your device online…

Your smart plug might not be running on its latest firmware version yet.

With that, you should follow the steps below to…

Update your Wyze plug’s firmware: 

Step 1: Ensure that your Wyze app is up to date.

Visit Google Play Store or Apple’s App Store to download the application’s latest version. 

Step 2: Launch your Wyze app.

Step 3: Tap Account at the bottom-right corner of your screen. 

Step 4: Select Firmware Update. 

Step 5: Choose your Wyze plug from the list.

Step 6: Tap Update.

Note: If you see “Up to Date” after step 5, your smart plug is already updated. 

Now, unfortunately, this solution doesn’t fix all Wyze plugs.

So, if you’re still experiencing the same problem… 

#5: Factory reset your smart device

The previous solution aims to remove bugs from your Wyze plug. 

But some stubborn glitches stick with your device’s data. 

So, the firmware update can’t always get rid of them.

That said, for this fix…

You should remove all your information from your Wyze plug.

This way, you can delete any remaining bugs or glitches from your device. 


By following the steps below to…

Factory reset your smart plug:

  1. Insert your device into an outlet.
  2. Long-press the Power button on the left side of your smart plug. 
  3. Let go when you see a flashing blue light. 

After doing so, set up your Wyze plug again. Then, observe if it still keeps going offline. 

#6 Add a timer to your smart device 

Think of this solution as an upgrade to fix #1.

Because this time… 

You need to add a timer to your smart device’s power source. 

This way, it’ll automatically turn OFF for 5 minutes every day.

“Why is this necessary?”

Well, based on experience…

Wyze plugs tend to lose effectiveness after 72-84 straight hours of operation.

But if you add a short rest time for your device in between days… 

Your smart plug stops going offline regularly. 

That said, let me teach you how you to… 

Set up a timer for your Wyze plug

Step 1: Buy a basic outlet timer

I recommend getting this model from the brand GE.

Because it only costs less than $10 yet it’s durable and user-friendly. 

Step 2: Set your timer to turn OFF at least 5 minutes a day

It’s best to schedule it during dawn.

Or whenever you don’t need to use your Wyze plug. 

Step 3: Turn ON your smart device

Insert your Wyze plug into your timer’s socket. Then, continue using it as usual.

Pro tip: If you don’t want to spend extra, unplug your smart device from the outlet for at least 5 minutes daily. 

Editor’s pick: Do Smart Plugs Use Electricity When Turned Off? The Truth

#7: Contact Wyze

Contact Wyze

If none of the fixes above solved the problem…

It’s time to contact Wyze to help you.

In most cases…

The brand’s representatives will guide you in doing further solutions to fix your smart plug. 

However, Wyze may also offer to replace your device. 

You can contact the company by calling (206) 339-9646.

Or you can also visit the brand’s support page.