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(11 Fixes) Disney Plus Not Working On LG TV [Updated 2023]

Disney Plus Not Working On LG TV

Good grief. 

Disney Plus did a good number on you, didn’t it? 

And by that, I mean…

The number of times it stopped working on your LG TV. 

Not to worry, though. 

Because I’ve got a fix – 11 fixes, actually.

Continue reading to discover: 

  • 1 simple fix that takes less than 5 seconds to do.
  • How to reset Disney+ and unfreeze the app when it malfunctions. 
  • 11 quick fixes to solve your Disney Plus not working on your LG TV issue. 
  • And many more…

Why is Disney Plus not working on my LG TV?

Disney Plus isn’t working on your LG TV due to a compatibility issue. More often than not, the problem’s due to running outdated software. Other causes include setting the wrong time or an app malfunction. Lastly, it may be that your LG TV has a software glitch or there’s a WiFi connection problem.

Disney Plus not working on LG TV: 11 fixes

#1: Make sure your LG TV’s compatible

If you open Disney Plus on your LG TV and see “Error Code 83,” it means…

Your device isn’t compatible. 

In fact, only certain LG TVs (models 2016 and higher) can run Disney Plus. 

Fortunately, you can check the full compatibility list on LG’s support page. 

If your current model isn’t compatible, what’s your next best option? 

Get a streaming device like Roku, Fire Stick, or Chromecast to watch Disney Plus on your LG TV. 

#2: Update LG TV software

This is more of a system requirement that all LG TVs have. 

For example, a 2018 LG TV requires a web OS 4.0 version to run Disney Plus. 

So if your current software is below that, you might be able to download the app. 

However, loading Disney Plus is a different story. 

That said, it’s better to update your LG TV software so you can run the app without any issues. 

Here’s how to do it: 

  1. Press the Settings button on your remote (gear icon).
  2. Scroll down and select the 3-dot icon or “All Settings.”
  3. Tap “General.” 
  4. Press the right arrow button to access your “General” menu.
  5. Scroll down and tap “About This TV.”
  6. Tap “Check for Updates.” 
  7. Wait for your LG TV to complete the scan. 
  8. Install the new update. 

#3: Reset your Disney Plus app

If your LG TV’s compatible and it’s not a software problem, what could be happening is…

Your Disney Plus is malfunctioning, so it can’t run or load properly.

Thankfully, it’s an easy fix: Reset Disney Plus. 

  1. Press and hold the “Back” button on your remote. 
  2. Then, the application will turn off on its own. 
  3. Launch Disney Plus again.

Still not working? 

In that case, it might be your LG TV settings that are causing the problem. 

#4: Change your LG TV’s time

Here’s why this matters. 

During a storm surge or power outage, your TV either shuts down or restarts. 

In addition, it also resets your time/date’s setting to a default configuration: “1/1/1969.”

After a power outage, it takes a while before your TV syncs the correct date and time. 

But in some cases, it stays as is, and instead…

Your TV’s set to the wrong time, which can lead to your Disney Plus not working. 

So, here’s the fix: 

Step 1: Hit Settings on your LG TV remote.

If you see a drop-down menu on your right, scroll down until you hit “All Settings (3-dot icon).

On newer LG TVs, a drop-down menu will appear on the left of your screen. 

Step 2: In the Settings menu, select “General.” 

This should be located below “Network.”

Step 3: Tap on your remote’s right arrow to access the “General” menu. 

Step 4: Select “Time & Date.”

Step 5: Adjust your time and date accordingly. 

#5: Unfreeze the app

I learned this trick by accident. 

But the story of how I got there isn’t important. 

What matters is that this TV hack works and saves you a ton of hassle. 

And here’s another benefit to this trick: it takes less than 5 seconds to do. 

Now, if your Disney Plus isn’t working, another way of looking at it is that the app’s frozen. 

So, we simply have to unfreeze it. 

And the best way to do that is by switching between apps. 

For example, with your Disney Plus frozen, switch to Netflix.

Then, leave it there for a couple of seconds. 

After, switch back to Disney Plus and the app should work normally again. 

Bonus read: Smart TV Keeps Freezing: 4 Reasons & 5 Instant Fixes

#6: Update the Disney Plus app

Here’s something I noticed lately. 

After using Disney Plus for a few months, certain shows tend to get buggy. 

The no.1 show that did this, in my case, was Loki

And, as a result, I had to reset Disney Plus several times for it to work. 

However, after updating the app, the problem went away. 

And my guess is, Disney Plus solved the bug or glitch by releasing an update. 

In your case, that’s what might be happening too. 

So, let’s update your Disney Plus app:

  1. Press the Home button on your remote. 
  2. Scroll right until you see LG Content Store.
  3. Select “OK” on your remote to launch it.
  4. Go to “My Apps.”
  5. Select your “Disney Plus” app. 
  6. Tap “Update.”

#7: Reset your TV

Software glitch? 

If so, you need to reset your TV. 

Here’s how it’s done: 

  1. Unplug your LG TV from the power source. 
  2. Wait for 1 minute. 
  3. Plug it back in. 
  4. Launch Disney Plus.

Did this fix work? 

If not, don’t worry. There are still 4 fixes worth going over. 

You might also like: LG TV Not Turning On: 9 Ways To Fix It 

#8: Reinstall the Disney Plus app

In some cases…

Your Disney Plus app’s corrupted. 

Or, it could be malfunctioning, so not even a reset can help. 

And when that happens, you can reinstall the app to give it a clean slate. 

Here’s how to do it:

Step 1: Select Disney Plus. 

On your LG TV home screen, all your apps are listed at the bottom. 

Once you select Disney Plus, the app will move slightly upward.

Step 2: Hold the “OK” button on your remote.

A message should appear on your screen, saying: “Edit Mode.”

Step 3: Press your remote’s down arrow button. 

You should see an “X” symbol appear on top of the Disney Plus app.

Step 4: Tap the up arrow button.

A ghost icon should appear above the Netflix app. 

Step 5: Tap “OK” on your remote. 

Step 6: Confirm the delete.

Step 7: Go to your “LG Content Store.”

Return to your TV’s home screen. 

Then, scroll right until you hit “LG Content Store” and select that. 

From there, tap “OK” on your remote.

Step 8: Choose “Apps.”

On your LG Content Store’s menu, scroll right and tap “Apps.” 

Then, click the Search option (magnifying glass icon) in the upper right-hand corner.

Step 9: Type “Disney Plus.”

Select the app and tap “OK” on your remote.

Step 10: Install Disney Plus. 

#9: Reset your router

Reset Router

“After reinstalling the Disney Plus app, what if still doesn’t work?”

Don’t worry. 

First, what happened when you launched the app? 

Did you see an Error code 42 message on your screen? 

If so, then it means your Disney Plus has a hard time connecting to the internet. 

Or, it could be that your LG TV’s WiFi doesn’t turn on

So, check your internet speed.

Or, try loading any video on YouTube on your phone. 

If it takes a long time to load and buffers, your WiFi’s the issue. 

And here’s the fix. 

You need to reset your router:  

  1. Unplug your router. 
  2. Wait for 5 to 10 minutes. 
  3. Plug it back into your power source. 

Dig deeper: (13 Fixes) LG TV Not Connecting To WiFi

#10: Turn off IPv6 

First, what does that even mean? 

Basically, IPv6 is the new Internet Protocol (IP) standard that’s meant to replace IPv4

IPv4’s the current IP that the majority of internet services use today. 

But what’s the point of these Internet Protocol standards, really? 

Put simply…

It’s because every WiFi device needs an IP address to communicate with other devices. 

Note: IP addresses are a string of characters meant to identify a device or network on the internet. 

And communication wouldn’t be possible without the use of IPv4 or IPv6.

Think of an IP address like a telephone number. 

When you receive a call from a registered contact on your phone, you know who’s calling.


Because the telephone number identifies the person it’s registered to.  

IP addresses work the same way too. 

Now, here’s the problem:

IPv4’s running out of IP addresses, or put simply, is reaching its limit. 

And so, IPv6’s meant to take its place.

However, some TV brands have already included this feature.

And LG TVs are one of them. 

Usually, you can find it in your advanced WiFi settings. 

On your LG TV, you can turn on IPv6 to get a stronger WiFi connection. 


Disney Plus runs into issues when it’s turned on. 

One of those includes the app not working all of a sudden. 

What next, then? 

Toggle it off: 

  1. Tap the gear icon on your remote to access your Settings menu.
  2. Scroll down to the purple icon or “Network.”
  3. Tap “OK” on your remote.
  4. Press the right arrow button to access your “Network” menu. 
  5. Select “Wi-Fi Connection.”
  6. Choose “Advanced Wi-Fi Settings.”
  7. Toggle IPv6 to off. 

#11: Factory reset 

When nothing seems to work…

A factory reset comes to the rescue. 

But what exactly is it for, though? 

A factory reset is like the wake-up call your TV needs. 

Related read: (11 Fixes) LG TV Keeps Turning Off

Put simply, your TV’s in a state where it can’t function properly due to:

  • Software bugs. 
  • System glitches or errors. 
  • Corrupted files or app malfunctions. 

If your TV’s on the edge, then how else can all your other apps function well, right? 

So, I’ll show you how to factory reset your LG TV: 

  1. Tap Settings on your LG TV remote (gear icon).
  2. From the drop-down menu, choose “All Settings” (3-dot icon).
  3. Choose “General.” 
  4. Press the right arrow button on your TV remote. 
  5. In the “General” menu, scroll down and select “Reset to Initial Settings.”
  6. Tap “OK” on your remote. 
  7. Press “OK” again to confirm the reset.