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(11 Fixes) SimpliSafe Doorbell Keeps Ringing [Updated 2023]

SimpliSafe Doorbell Keeps Ringing

Ring ring.

You check if there’s a person on your door.

Ring ring.

But no one’s there. What seems to be the problem?

Ring ring.

Any more ringing, and you might smack the doorbell out of annoyance.

But wait. Before raining fury on your device…

Keep reading to learn:

  • 11 effective fixes to hush the doorbell.
  • The #1 reason why your SimpliSafe doorbell keeps ringing.
  • 1 official accessory to help you solve the problem (and how to get it).
  • And so much more…

Why does my SimpliSafe doorbell keep ringing?

Your SimpliSafe doorbell keeps ringing when electricity always flows to the device. This is because it needs to be wired to a doorbell, and it has a low voltage requirement. Other factors include moisture and connection interferences. Incompatibility with your home security setup can cause this too.

SimpliSafe doorbell keeps ringing: 11 fixes

Note: Most of these tips will require you to switch off the power to the doorbell first. Tips #1, 4, and 5 are the only ones that don’t need you to do this.

#1: Set your doorbell to ignore walking pedestrians on the sidewalk

The SimpliSafe doorbell alerts you of movement within a 120-degree field of view.

But you can set up your doorbell to only ring when people approach your home.

Do this by designating Motion Zones. These are areas where your doorbell’s camera detects motion.

So, here’s how to set up Motion Zones:

  1. Open the SimpliSafe mobile app.
  2. Tap “Cameras.”
  3. Click the gear icon.
  4. Select “Video Doorbell”.
  5. Look for “Motion Detection.”
  6. Scroll to the bottom until you see a video feed with grids.
  7. Tap zones where you don’t want the doorbell to detect movement.

Note: According to SimpliSafe, once the zone is gray, the doorbell won’t track movement in those areas.

#2: Remove a stuck button or secure loose wires

You can remove the SimpliSafe’s front panel without voiding your warranty.

To do so, use the proprietary mini screwdriver to remove the mini lock screw. You can find that screw at the bottom of the doorbell.

Otherwise, slide the doorbell up from the mounting bracket.

Then, check if the chime button is secure and doesn’t slip.

Moreover, opening the front panel also determines if you mounted the doorbell correctly.

With that, you can look for and correct loose parts. And do rewiring, if needed.

Rewiring connections from the circuit breaker to the doorbell should be done with the help of an electrician.

But there’s actually something you can do on your own:

Checking for loose wires on the mounting bracket.

To do that, follow these steps:

  1. Unwind the screw at the bottom of the doorbell.
  2. Slide the doorbell up from the mounting bracket.
  3. Check if any wires on the mounting bracket are loose.
  4. Tighten the terminal screws to secure any loose wires.
  5. Return the doorbell back in place and test the device for ringing.

However, if the doorbell still rings after securing the wires on the bracket…

Ask a technician to check your home’s electrical fixtures.

This is because the doorbell will keep ringing until its power is controlled properly.

#3: Check your device for moisture

According to the EPA, addressing moisture problems depends on your climate.

But in general, the amount of moisture in your home depends on the air’s temperature.

Now, cold temperatures condense moisture on cold surfaces.

And if moisture and humidity are high in your area…

Be sure to keep your SimpliSafe doorbell dry as much as possible.

You see, water conducts electricity.

And when moisture builds up in your device…

Current running through it can fry its circuitry.

With that, dehumidifiers and thermostats can help regulate the moisture in your house.

Check out these well-reviewed dehumidifiers:

And these thermostats:

#4: Place your router near the doorbell

Place Your Router Near The Doorbell

You should move your router near your SimpliSafe doorbell. This ensures that it has a stable connection.

Bear in mind that frequent disconnection and reconnection can damage the smart doorbell.

But if it isn’t possible to move the router…

You should use Wi-Fi extenders. These receive your Wi-Fi signal, then project it around them.

Some popular Wi-Fi extender brands include:

#5: Remove devices that interfere with your doorbell’s internet

SimpliSafe doorbells can only connect to a 2.4 GHz connection.

But most devices also use a 2.4 GHz frequency…

This causes interference with your smart doorbell’s network connection.

Possible sources of frequency interference include:

  • Microwaves.
  • Refrigerators.
  • Bluetooth devices.
  • And other smart devices like smart bulbs and plugs.

More recent Wi-Fi versions operate at a higher frequency, like 5 GHz.

And that interferes less with other devices. Regardless, it reaches a shorter distance than that of 2.4 GHz.

So, connect other devices to 5 GHz if they’re capable. Doing this step reduces interference with your doorbell.

To learn more about the difference between a 2.4 GHz and a 5 GHz connection…

Check out: Can You Use 2.4GHz and 5GHz at the Same Time?

#6: Place your doorbell in a different spot

Even if you’ve bought a Wi-Fi Extender and removed interference from nearby devices…

It’s still possible that your Wi-Fi connection can’t reach the doorbell.

For one, concrete and metal are notorious for interfering with Wi-Fi signals.

And the thicker the material, the harder it is for Wi-Fi signals to pass through.

If this is the case for where you’re staying, relocating the doorbell is ideal.

Finding the best spot to relocate the doorbell will vary from one home to another.

Moreover, other physical barriers that interfere with Wi-Fi signals include:

  • Bricks.
  • Marble.

Interesting fact: Mirrors can also interfere with your Wi-Fi because they have a thin metal coating on the glass.

The ideal spot must have stable internet coverage.

One way to help you find a relocation spot is to use a mobile device.

By doing an internet speed test on your phone in different parts of your house…

You’ll be able to choose the best spot to place your doorbell.

#7: Perform a reset

Resetting the doorbell can restore its functionality.

And there are 2 types of resets with the device: a soft reset and a hard reset.

Now, the former restarts the doorbell.

So, to do a soft reset with your SimpliSafe Doorbell, simply:

  1. Press the small button on the back of the doorbell.
  2. Mount the doorbell back on the mounting rack to reboot.

On the other hand, a hard reset stops all the device’s functions.

Once you turn the device back on…

It’s as if it’s reverted back to the state it was in when you bought it.

With that, a hard reset goes like this:

  1. Look for a big button on the device’s back.
  2. Press and hold the button for 10 seconds.
  3. Reboot the device and check if it’s functioning.

#8: Check your doorbell’s electrical connection

Warning: Tinkering the device beyond the installation guide voids the warranty. SimpliSafe doorbells bought before January 17, 2022, have a 3-year hardware warranty. Doorbells bought after the specified date have one year warranty period upon sale.

Always make sure that the doorbell operates at a power level that it requires (between 8 to 24-volt AC).

In case you’ll mount the device on a doorbell that runs on a higher power output…

Use a low-voltage transformer.

The transformer decreases the electric current running through your device.

And a lower current output can help prevent undesired chiming.

Here are brands with highly-recommended low-voltage transformers:

You can also use resistors to help control the flow of electricity in your doorbell.

For our hands-on readers, this video can help:

#9: Use SimpliSafe’s chime connector

If your doorbell’s chime buzzes or only “dings” but doesn’t “dong,” then a chime connector’s necessary.

You can get the accessory by calling SimpliSafe’s customer support at 1-800-297-1605.

It’s available 24/7 from 8 AM until midnight.

Now, the connector works as a substitute for your doorbell’s chimes.

And you can install the accessory by:

  1. Finding your doorbell chime.
  2. Remove the cover and any batteries.
  3. Locate the screw terminals on the chime.

Note: The terminal labels can be “Front/Trans/Rear” or “A/B/C”.

  1. Disconnect the “Front” wire.
  2. Clip it to the blue wire of your connector.
  3. Attach the other blue wire to the “Front” terminal.
  4. Detaching the “Trans” wire.
  5. Clip it to the white wire on the connector.
  6. Connect the other white wires to the “Trans” terminal.
  7. Ensure wires are secure.
  8. Fix the chime connector in place.
  9. Replace the cover if necessary.
  10. Check if the doorbell rings.

#10: Change to a mechanical chime box

Home security devices can sometimes be incompatible.

Especially if they’re manufactured by different brands.

Some users have reported ringing problems due to incompatibility across their devices.

For example, you’re using digital chime boxes.

But SimpliSafe’s doorbells need a wired doorbell set-up to function. A digital doorbell chime isn’t compatible with it.

If this is the case, opt for a mechanical chime.

#11: Reinstall the doorbell

As your last option…

Remove the doorbell and put it back again (following the installation guide).

After removing the SimpliSafe doorbell, here’s a refresher on installing it:

  1. Thread your doorbell wires through the mounting bracket.
  2. Screw the mounting bracket back to the wall.
  3. Connect the wires to the mounting bracket.
  4. Tighten the terminal screws to secure the wires.
  5. Push the doorbell and slide it down into place.
  6. Turn the power on and test the chime connection of the doorbell.
  7. Secure the doorbell using its proprietary screw.

And if you’ve owned SimpliSafe’s doorbell for a long time…

The ringing problem is because of its age.

But if the doorbell you own is recent…

And you tried all the tips, then you might have a defective product.

If it’s the case, contact SimpliSafe’s customer support. They’re available daily by:

  • Dialing 1-800-204-0542 (available from 8 AM to midnight).
  • Asking on their live chat support (available between 9 AM and 9 PM).

You can reinstall the doorbell you owned before this one or buy a new one.

Here are some smart doorbells with high reviews: