You just want to chill out and watch your fave show.
But Samsung TV Plus keeps on disturbing your peace.
It always launches on its own and plays videos you don’t want to see.
So why does it happen?
And how can you put an end to this endless cycle?
Read on to find out:
- 9 easy tips to fix a Samsung TV suck on TV Plus.
- The reasons why you can’t navigate out of the app.
- Whether it’s possible to remove it from your TV or not.
- How to lock or disable an installed application on your TV.
- And so much more…
Why is my Samsung TV stuck on TV Plus?
Your Samsung TV is stuck on TV Plus due to a glitch or because of the fact that it’s a built-in app that can reappear anytime. It can’t be fully removed from the system. So whenever it updates or creates new channels, it’ll pop up. But some Samsung features may also cause the app to run on its own.
Samsung TV stuck on TV Plus: 9 steps to fix it
#1: Disable Samsung TV plus
As I said earlier, you can’t delete the TV Plus app completely since it’s integrated.
But, here’s some good news.
You can disable it.
By doing this, you’ll be deleting all of its channels automatically.
Also, disabling the TV Plus may also stop it from reappearing on your screen.
How to disable it:
- Get your remote control and press the “Home” button (the one with a house icon).
- Navigate and hover to the “TV Plus” app.
- Press the down arrow button on your remote.
- Between the 2 options (“Move” and “Remove”), select “Remove.”
- Then click “Disable.”
Usually, selecting the “Disable” did the trick for most Samsung TV owners.
Some didn’t experience this issue anymore. While others see a “No Signal” sign every time they turn the TV on.
This is because the input source is disabled or isn’t available. (I’ll discuss how to correct the input settings shortly.)
You might also like: Why does my Samsung TV change channels by itself?
#2: Manually delete all TV Plus channels
If you can’t do the tip above for some unknown reason, try this instead.
Every Samsung TV model is different. As well as its remote control. So the commands and settings available may vary per unit.
To manually delete all channels in your TV Plus, follow these steps:
- Press the “Home” button on your remote.
- Hover to the “TV Plus” app.
- Click “Channel List” (you can find this beside “Guide”).
- Navigate to and select “Edit Channels.”
- Check the boxes of the channels you want to delete. (In this case, click the “All Channels/Samsung TV Plus” box at the upper portion to mark everything at once.)
Then that’s it!
Since TV Plus is a built-in app, it might still update on its own and create new channels.
Now, these new ones will likely pop up while you’re watching something. So you may need to repeat the steps again whenever this happens.
#3: Remove TV Plus from your home screen
If you did tip #2, you also need to delete the app from your home screen.
So if the icon is still there, just hover over it. Then press the down arrow button on your remote.
Find the “Remove” option and select it.
#4: Lock the TV Plus app
Another way that may keep the app from playing automatically is by locking it.
This feature is useful for blocking restricted channels. Most especially in households with young kids.
So that children won’t be able to access those kinds of content.
To do this on your TV Plus app, try these easy steps:
- From the “Home” menu, click the “Apps.”
- Find the “Settings” icon in the upper right side of the screen and click it.
- Go and hover to the “TV Plus” app.
- Scroll down and click “Lock.”
- Enter your TV’s PIN code. If you didn’t change it, the default PIN is always 4 zeros or “0000.”
Now if you’re done, you’ll see a padlock symbol at the upper right of the TV Plus icon.
This indicates that the app is already locked.
If you want to see how to do it, watch this short clip:
Note: If you’d like to change your PIN, go to “Settings” from the “Home” menu. Scroll down and click “General.” Select “Change PIN” and enter your desired 4-digit code.
#5: Disable TV Plus using the service menu
If you can’t do tip #1 and disable TV Plus, try entering the ‘Service Menu.’
You might ask, “What is its difference from the normal menu we see on TV?”
The setting we can access by pressing the “Menu” button on our remotes is called the ‘User Menu.’
This only shows about 10% of the total settings. And for an average TV user, it’s more than enough to control the device.
But in times like this, we may need to access other service commands to fix the problem.
And this is where the ‘Service Menu’ comes in.
Now, how can you access your Samsung TV service menu?
Follow these steps:
- Turn your TV off first.
- Press these buttons (fast and in order) on your remote:
- Wait until the TV turns on and display the service menu.
- Once you see it, go to “Options Menu.”
- Click “Engineer Option” (or “MRT Option” in some models).
- Find the “TV Plus Support and switch it off.
After this, turn your TV off again. Then check if the TV Plus app still runs on its own or not.
Also, if the button combination above doesn’t work on your model, try these other options:
- Mute + 1 + 1 + 9 + Power.
- Mute + 1 + 8 + 2 + Power.
- Sleep + P.STD + Mute + Power.
- P.STD + Menu + Sleep + Power.
- Display/Info + Menu + Mute + Power.
- Display/Info + P.STD + Mute + Power.
Warning: Avoid clicking other options while you’re in the service menu. It’s full of commands and changing one may result in another problem.
#6: Turn ‘Autorun Last App’ off
The Samsung TV Plus might also play automatically due to a certain feature.
It’s called “Autorun Last App.”
And as its name suggests, it causes the TV to run the last application you used.
This can be of great help if you want a specific app to appear whenever you turn on your TV.
But it could also be a source of headache if the latest app you used is something you don’t want. Say, in this case, Samsung TV Plus.
How to fix it:
- Go to the “Smart Hub” panel.
- Find and select “Settings.”
- Choose “General.”
- Click “Smart Features.”
- Deselect the “Autorun Last App” option.
Then restart your Samsung TV then see if TV Plus still auto plays once you turn it on.
#7: Unselect TV Plus in all settings
Does your Samsung TV work well before someone changes the source?
Because now, every time you try to watch normal TV, TV Plus always appears.
Well, if you’re in a similar situation, try checking your input source.
Also, if your Autorun Last App is on, it’ll always bring you to the last thing you used.
And if you don’t want to turn this feature off, set it to the app you desire instead of TV Plus.
Hold your remote and press the “Home” button.
From there, try these steps then see which works best for you:
- Select “Live TV.”
- Click “Guide” and choose the channel you want to view.
- Press your remote’s “Source” button. Select “Live TV,” go to “Channel List,” then click the channel you desire from the list.
Note: This method may only work along with the other tips I said earlier. Since it only corrects the right input. While disabling or locking the TV Plus app will stop it from reappearing.
#8: Use a different TV interface
If all the tips listed above can’t fix your problem…
You may consider having a 3rd-party media player like Roku 4K.
Here’s how you do it:
- Connect the player to HDMI1.
- Disable the Internet or WiFi connection on your Samsung TV.
- Press the “Source” button on your remote.
- Navigate using the arrow buttons.
- Set HDMI1 as your TV input source.
Once you’re done, restart your TV.
You’ll now see the apps you’ve installed. And TV Plus won’t run again on your screen.
This is because you’re using another streaming player. So you’re not on the existing Samsung TV interface.
#9: Cold boot your TV
But if your Samsung TV Plus is stuck on the screen or no audio is coming out, this might be an easy fix.
You just have to ‘cold boot’ your TV.
This is also called ‘power cycle’ or ‘soft reset.’
And its goal is to take out all the residual electrical power of your electronic device.
Also, this somehow eases up a TV’s main board. So that lags or any glitches will be removed from the system.
Some instructions say to turn the TV off before power cycling.
But based on Samsung, if it acts differently, you can do it without switching the power off.
- Unplug the TV cord from the convenience outlet.
- Wait for up to 30 seconds.
- Plug the cord again into a convenience outlet.
- Turn it on.
- Check if the issue still persists or not.
Reading tip: Samsung TV Stuck On One Channel: 9 Ways To Fix It