“My Kasa devices aren’t working; they are all unreachable. What should I do?”
Smart devices like the Kasa app act up weird sometimes. Although you didn’t change anything, they stopped running.
Read on to learn:
- 5 ways to fix Kasa device unreachable ASAP.
- How to reset the Kasa smart light bulb in 2 easy steps.
- Whether the lack of strong internet speed could be causing this.
- What are the reasons that make your Kasa device unreachable.
- And so much more…
Why is my Kasa device unreachable?
Your Kasa device is unreachable because of your weak internet speed. Other reasons include having an outdated version of the Kasa app and the Kasa device not working. Connecting to different networks may also cause your device to be unreachable.
Kasa device unreachable: 5 ways to fix it
#1: Establish a good internet connection
If your Kasa device is unreachable, you need to ensure that you’re connected to a fast network. If you’re a single user, 10 Mbps is enough. Otherwise, you need more than 24 Mbps.
It will be hard for your Kasa device to pick up the command.
Using a VPN on your smartphone can also cause troubles in the Kasa app. It would be best to disable VPN to avoid this problem.
Look at these steps to improve your internet connectivity:
Step 1: Make sure to connect to a 2.4GHz Wi-Fi Network.
It’s worthy to mention that Kasa devices and app aren’t working for the 5GHz Wi-Fi network. With this, you need to ensure that you’re connected to a 2.4GHz encrypted network.
To change your Wi-Fi network, you will need to open your router’s settings. From here, you have to find Wi-Fi Settings to swap the network.
Step 2: Reset your router.
You can try resetting your internet router to fix weak connectivity. Although you can’t guarantee if it will work, it’s worth a try.
Remember that your internet router serves as the distribution point for your Wi-Fi. If you’re
experiencing poor connectivity, it might be the solution.
Step 3: Call your internet service provider.
This is why high rating customer service satisfaction is important. They can help you resolve your internet connectivity ASAP.
However, sometimes the reason might be the speed of your Internet plan.
A low internet package might be the reason why your net speed is going down.
According to Decisiondata, any net speed less than 25 Mbps is considered slow internet. Plus, connecting multiple devices to a Wi-FI requires much higher bandwidth.
Here are the tiers internet connection speed:
- 100 Mbps.
- 200 Mbps.
- 250 Mbps.
- 300 Mbps.
- 400 Mbps.
- 500 Mbps.
- 1,000 Mbps.
- 2,000 Mbps.
Step 4: Wait for a few minutes.
Sometimes waiting is all you need to do. It’s inconvenient, but maybe your Kasa device is running all day. It requires a rest too.
Step 5: Make sure to use the same network.
It can be confusing to have many networks at home. As a result, you might forget to connect your Kasa device and app to the same network.
To make sure that you’re using the same network, follow these steps:
- Open your Kasa app and go to Devices.
- Choose the device in question.
- Tap Next and press Connect to Your Smart Device.
- From here, the network you’re using will appear.
- Check if they are connected to the same network.
Note: If your routers have similar names, you can check the SSID. Service Set Identifier (SSID) is a unique way of identifying a wireless network. Otherwise, change the names of your network.
#2: Update the Kasa app
Kasa encourages their users to update their app as part of its maintenance. It includes services and security updates.
Updating your Kasa app on a regular basis will keep your devices running smoothly. On the contrary, outdated versions of the app may cause trouble. One of those problems includes the device being unreachable.
If you made sure that your internet connectivity isn’t the problem, you need an update.
To stop hearing “Device not found” or “Device is unreachable”, try the following steps:
- Open your smartphone and go to Kasa Smart app.
- Click on the top menu at the upper left pane.
- A dropdown menu will appear. Click Settings.
- Tap Firmware Update.
- Choose the devices you wish to update the firmware of.
- Wait a few minutes to complete the update.
Speaking of Kasa devices…
You may wonder, “Are they reliable?”
The popularity of Kasa is not comparable to the Amazon Echo or other world-known brands. Still, it provides high-quality services. One reason would be TP-Link owns Kasa. TP-link is a popular company in the tech industry.
Tech critics expect Kasa to become one of the key players in the smart home industry. In fact, it already has over four million subscribers across the globe.
With proper maintenance, you can guarantee that Kasa is worthy of your money.
#3: Check your Kasa device
Sometimes the app isn’t the problem, the device is.
That is why it’s necessary to double-check on the device you’re using. It helps ensure whether your Kasa device is in perfect condition or not. Once you find out that the problem is your device, you need to determine the issue.
It can be hardware or software issues. You need to identify the problem before reconnecting it to the app.
“There’s a power outage in my place. It knocked my Kasa device. It got disconnected from everything. Is there any way to fix this?”
It happens many times. Don’t worry! You can run a test to ensure that your Kasa device is the problem.
Here’s how you can do it:
Step 1: Turn on your Kasa device.
The first thing you need to do is to make sure that your device is on. One reason it’s not working is that you forget to turn it on after the power outage.
Turning the power off disconnects the device from the app. However, if it’s on and still not working, you will need to get a re-pair to the store or hub.
Step 2: Connect your device to the internet.
It’s a simple task to do yet a lot of people forget to do this. Your smartphone is connected to the internet and your Kasa device isn’t running. The problem here is that your Kasa device isn’t connected to the same network as your app.
Step 3: Try with a different device.
“I’m having a hard time fixing the problem with my Kasa app. I’m using an iOS device. Is the Kasa app accessible on Apple devices?”
Kasa app is accessible on Android and iOS devices. These operating systems allow you to have access to the Kasa app.
With the use of IFTTT, you can make your personalized applets. It enables you to monitor anything included in the app,
Luckily, you can also link it to your Alexa or Google Home device in case you have one. If you’re asking if there’s a difference between iOS and Android, the answer is none. You can reap all the benefits of the Kasa app on both operating systems.
#4: Reconnect your Kasa Device on your app
Try to reconnect your Kasa device to your app. With this, you’re allowing the app to show any errors. It includes device not reachable. Afterward, you can connect to whatever device you wish to connect to.
Note: The troubleshooting procedure differs from one Kasa device to another. You can use your device manual as your reference.
“My Kasa app isn’t loading on my phone. What should I do?”
If you can’t load the Kasa app on your device, you will need to erase the cache and app’s data files.
A quick reconnection can solve many tech problems. This isn’t limited to smart home accessories. This process is proven to be effective.
Let’s begin to disconnect and reconnect your Kasa device to your app.
Step 1: Disconnect your device to the app.
Open your phone and go to the Kasa app. Go to the Settings and tap Disconnect.
Step 2: Update your Kasa app.
As previously mentioned, having an updated version of the app will help you experience better services. If you still have the outdated version of the app, please ensure that you update it.
Step 3: Reconnect your Kasa device and app.
You need to pair and reconnect your Kasa device and app manually. If you lost your booklet, you can go to their official website. The instructions for pairing and reconnection are available there.
Keep in mind that these three steps apply to all Kasa devices. However, these aren’t in detail due to the differences in the process for each device.
“How to reset Kasa smart light bulb?”
There are two ways to reset Kasa smart light bulb: soft and factory resetting.
Step 1: Soft Resetting.
Soft resetting your smart light bulb won’t lose any configuration settings. Heres’ what you need to do:
- Turn off the switch that controls the bulb.
- Turn on and off the switch three times. Do it with speed.
- Wait for the notification. It will say that the device has been soft reset.
Step 2: Factory Resetting.
This method will completely reset all the settings of your Kasa smart light bulb. It will clear all the information, including the name, networks and passwords, and other personalized settings. Follow me:
- Turn off the switch that controls the bulb.
- Turn on and off the switch five times. Do it with speed.
- Wait for the notification. It will say that the device has been factory reset.
“How to reset a Kasa smart plug?”
If you’re having trouble with your Kasa smart plug, you can do a soft reset. A soft reset reboots and restarts your device to clear its memory. Follow these simple steps:
- Find the reset or control button on your TP-Link Kasa smart plug. You can find this at the top or the side of the device. It depends on the model.
- Hold the reset or control button for about five seconds.
- You will see an amber or green light on the Wi-Fi LED light.
- Once the Wi-Fi LED light blinks, go to the Kasa app and follow the given instructions.
- Wait for a few seconds to complete the reset.
“How can I change the Wi-Fi on my Kasa Smart plug?”
You can’t use the app if you want to change the Wi-Fi on a Kasa smart plug. However, you may perform a factory reset on the Kasa device. Afterward, you can update the settings as if you bought it yesterday.
“My Kasa smart plug isn’t running. What causes this problem?”
There are a few reasons why your Kasa smart plug isn’t working:
Reason 1: You’re not connected to the internet.
Your smart plug won’t work if it doesn’t have an internet connection. Experiencing a power outage could be one of the reasons.
Reason 2: You’re connected to the wrong network.
If your device is connected to a 5.GHz network, it won’t run. Use a 2.4GHz network instead.
Reason 3: You forgot to connect the smart plug to the app.
You will need to install the Kasa app to connect your smart plug. The Kasa app will serve as your guide.
“I’ve done all the steps. My Kasa device is still unreachable. What can I do now?”
If you’ve tried everything suggested so far to no avail, feel free to contact TP-Link. It’s the company that owns Kasa smart devices.
How you can save yourself and the support some time is to tell them about the troubleshooting methods you performed.
#5: Restart the phone or tablet
Another way is to perform a standard restart. It means that you need to reboot your phone or gadget via built-in software options.
- Long press the power button.
- On your device, the power menu options will appear.
- Tap Restart.