Samsung TV Volume Not Working (On Remote): 13 Fixes [2023]

Does your TV volume not work even with a remote?

Or are there instances where it adjusts by itself like magic?

Well, many Samsung TV users often report these issues.

So how do they usually fix it?

Keep reading to find out:

• The reasons why Samsung TV volume isn’t working.
• 13 simple tips on how to resolve this TV audio problem.
• The 2 different ways on how to factory reset your Samsung TV.
• Some of the Samsung features and their effects on the TV volume.
• And a lot more…

Why is my Samsung TV volume not working?

Your Samsung TV volume is not working due to glitches, wrong settings, or remote issues. Its storage might be full so it performs poorly. It may also have an excess electrical charge. While the volume can be muted or an incorrect input was chosen too. But faulty cable and remote are likely as well. 

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Samsung TV volume not working: 13 ways to fix it

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#1: Do a power cycle

Usually, this is the first step in troubleshooting a TV issue with an audio problem.

“What does a power cycle mean?”

It simply refers to the draining of excess electrical charge from a TV.

This is because the more you use it, the more residual power it creates. And this buildup can lead to glitches.

Now, its name might sound complicated. But power cycling is super easy to do.

How?

1. Remove the TV plug from the power socket.
2. Wait for around 10 to 15 seconds.
3. Plug the TV again.
4. See if the volume is working or not.

Note: You can also do this with your Samsung remote (if it’s working). Just follow these steps:

1. Keep or turn your TV on.
2. Press the power button on your remote.
3. Hold it until your TV restarts (shuts down and turns on again).

#2: Disable ‘Autorun Smart Hub’

Next, if your Samsung TV volume is still not working on the remote…

This might be the solution that you’re looking for.

Samsung has this intelligent menu a.k.a. ‘Smart Hub‘ in their Smart TVs.

Its purpose is to let you check and control all the functions of your TV. Both offline and online.

But sometimes, it could also be the reason for some glitches.

How to turn it off:

1. Grab your remote.
2. Press the “Home” button.
3. Go to “Settings.”
4. Click “General.”
5. Select “Smart Features.”
6. Cycle down and choose “Autorun Smart Hub” to disable it.

#3: Reset the Smart Hub

There’s also another way to fix this issue aside from the previous tip.

But instead of turning the Smart Hub off, you’ll reset it.

How?

Do these simple steps:

1. Click the “Home” button on your remote.
2. Navigate to “Settings.”
3. Scroll down and click “Support”.
4. Go to “Self Diagnosis.”
5. Find and press the “Reset Smart Hub.”
6. Enter your TV’s PIN. (If you haven’t changed this, the default is normally set to ‘0000.’)

Wait until your Smart Hub finishes its reset. Then check if the TV volume is working already.

Note: Many people reported that this tip fixed their problem. But if it’s not the same for you, don’t panic. There are more methods you can try below. 

#4: Check and choose the right TV input source

The Samsung TV volume may not also work on the remote due to the wrong input source.

“Why’s that?”

Both your TV and remote are working well.

But, you may have selected a component that’s not turned on or available. And this is why no sounds are coming out from your speakers.

How to fix it:

1. Click the “Source” button on your remote.
2. Use the arrow buttons to navigate the settings.
3. Choose the correct TV input source.

You might also want to know: Why does my Samsung TV say No Signal?

#5: See if your TV is on mute

One common reason for having no audio is muting the TV by accident.

Someone may have pressed the mute button on the remote unknowingly. Or the TV somehow automatically puts itself in this state.

This can confuse anyone. But this could be resolved in only a split second.

Just press the “Mute” button on your Samsung remote and that’s it.

Further reading: No Sound On Samsung TV: 9 Causes & Ways To Fix The Audio

#6: Enter the service menu

Does your TV keep on muting itself instead?

If this is the case, try resetting it by going to the “Service Menu.”

You won’t find this option elsewhere in the “Settings” as you have to press a combination of buttons for it to appear.

Typically, this is the sequence for most UHD TV 4K models:

• Info.
• Settings.
• Mute.
• Power.

How to do it?

1. Turn the TV off first.
2. Press the buttons above on your remote according to how they were listed.
3. Wait for the TV to turn on and show the service menu window in the upper left.
4. When you see it, select “Option.”
5. Then click “Factory Reset.”

Doing this will bring back the original settings. 

So after the reset, check if the Samsung TV volume is working on your remote or not.

Note: If the button combination above doesn’t work, try this:

1. Mute.
2. Number 1.
3. Number 8.
4. Number 2.
5. Power.

The code varies for every Samsung TV model. So check the description box of this short video for other possible combinations:

#7: Set the Auto Volume to normal

Samsung Smart TVs have different volume modes.

One of them is called “Auto Volume.”

Its function is to keep the loudness of your TV uniform at all times.

Meaning, it prevents the volume from changing after switching to different input sources or channels. 

So that there won’t be a dramatic shift in volume that may startle you.

Well, it’s a pretty convenient feature, isn’t it?

However…

This can also make the Samsung TV volume not work on your remote. Since it regulates on its own due to this certain mode.

How to fix it:

1. Press the “Home” button on your remote.
2. Go to “Settings.”
3. Cycle down and choose “Sound.”
4. Find and select the last option in the menu called “Expert Settings.”
5. Click “Auto Volume.”
6. Set it to “Normal.”

Note: You’ll see “Expert Settings” in most Samsung TVs. But for the 2015 models, it’s “Speaker Settings” and “Additional Settings” for 2014 model TVs.

#8: Turn the Intelligent Mode Settings off

The volume of your Samsung TV keeps on going up and down even if you’re not doing anything.

And what’s even weirder is that you can’t control it using a remote.

What’s happening?

The Intelligent Mode Settings might be on.

Like Auto Volume, it also regulates the intensity of your TV sounds.

It gathers information about your environment. Say, the noise in your room.

Then it automatically adjusts your TV volume. Based on the current condition of your space.

How to fix it:

1. Get your remote and press the “Home” button.
2. Click “Settings.”
3. Go to “General.”
4. Select “Intelligent Mode Settings.”
5. Disable it.

Note: Another way to do to solve this kind of issue is by changing the input audio format. You can do this by:

1. Going to “Settings.”
2. Choosing “Sounds.”
3. Clicking “Expert Settings.”
4. Finding and selecting “HDMI Input Audio Format.”
5. Switching from “Bitstream” to “PCM.”

#9: Replace your remote batteries

It could also be that your remote isn’t working anymore. 

Their batteries are the main culprit for this and they might need to be changed.

This is also one of the common reasons why a Samsung TV switches channels by itself.

Usually, AAA batteries last up to 1 to 2 years. And this will still depend on their daily usage.

But before you replace the batteries, do these things first:

1. Grab the remote.
2. Remove its batteries.
3. Click and hold the “Power” button.
4. Do this for at least 30 seconds to soft reset it.
5. Put the batteries back in their place.
6. Then see if it’s already working.

If it’s still the same, you may now replace the batteries with new ones.

#10: Stick to the Samsung remote

Do you use other remote controls for your Samsung TV? Such as DirectTV or Xfinity?

Well, it’s not prohibited.

But, it may also confuse the system and cause the TV volume not to work on any remotes.

So as much as possible, only use 1 kind of remote in controlling your TV volume.

This is to prevent any interference of signals. As remote works using infrared, a.k.a. IR and LED light which sends messages to the TV or ‘receiver.’

#11: Check your HDMI cable

Let me explain what HDMI is first.

HDMI means High-Definition Multimedia Interface.

So the job of this cable is to transmit quality video and audio from one source to another.

Now, if you’ve done all the tips above and the issue persists…

You may have to check your HDMI cable to be sure. Since it’s also responsible for the audio of the TV.

How?

1. Unplug the HDMI cable (the thick black-colored one connected on the port labeled as HDMI).
2. Check its condition.
3. Replace it with a new one if there are damages. Connect it again if there’s none.

“How do HDMI cables get damaged?”

There’s a total of 19 pins inside an HDMI connecting port.

These are prone to bending and damage. While the cable itself can be pinched or bruised.

Wear and tear is also possible if it’s been used for so long. But cables made of substandard materials wear out faster than usual.

Can a faulty HDMI cable damage a TV?

A faulty HDMI cable can’t damage a TV.

Usually, if it’s not working, it’ll not transfer any signals at all.

However, a faulty one may cause low video and audio quality. So it may look like your TV volume isn’t working even if you’re controlling it using a remote.

#12: Free up space on your TV storage

Oftentimes, we’re not aware of all the apps on our smart TVs.

These may come pre-installed before we buy the units. And these will also receive updates from time to time.

So aside from the apps you installed, the things above can fill up your TV storage as well.

And when it’s too much, it could result in lags or glitches.

How to fix it:

1. Press the “Home” button on your remote control.
2. Search and select “Apps.”
3. Go to “Settings.”
4. Wait for all the installed apps to appear on the screen. 
5. Then choose the ones you don’t need and delete them.

Note: This may not be 100% effective in all volume issues. But it can speed up your TV performance. So there’s no harm in trying.

#13: Factor reset your TV

Lastly, if you’ve tried everything on the list and nothing seems to work…

You can resort to factory resetting your Samsung TV.

“What does it do?”

We’ve already talked about it in tip #6.

It clears all the saved data, accounts, and downloaded apps on your TV.

So it’s like you’re returning it to its state when it’s still in the factory. Hence the name.

But instead of going to the service menu through a code, you can access this in the “Settings.”

From there, go to “General.”

Then select “Reset.”

Once you click the option, you’ll be asked to enter a 4-digit pin. And the default combination is “0000.”

After entering it, a window will pop up showing you that it’s resetting.

Then if it’s done, try to control the TV volume using your remote to confirm if it’s working or not.

How can I navigate my TV settings without a remote?

You can use the manual control buttons instead.

These can be found on the edges or back of your Samsung Smart TV.

Also, most smartphones come with an infrared or IR blaster. 

This emits infrared rays that convey messages to devices like TV. So it makes them a possible substitute for remote control.

But again, to avoid confusing your TV, use one remote at a time.

If you want to know more, read this article:  5 Ways To Use Your Smart TV Without Remote