You got Samsung TV Plus to have plenty of choices. Namely, over 1000 channels to watch.
But instead, you got a Samsung TV Plus that’s not working…
What the heck?!
You pay for a service, but all you get right now is frustration.
What you want more than anything else is for it to work again.
Good news, as you’re about to discover:
- 3 ways to update the software of your TV and solve the issue.
- 11 easy and fast ways to troubleshoot and fix Samsung TV Plus.
- What IPv6 is and how it could be leading to Samsung TV Plus not working.
- And a lot more…
Why is my Samsung TV Plus not working?
Your Samsung TV Plus is not working due to slow or bad Internet connectivity speed. Other reasons include outdated software, wrongly configured date and time. Or your Samsung TV could be unable to work with IPv6, so the latter needs disabling to fix this. Your network could also need resetting.
Samsung TV Plus not working: 11 easy ways to fix it
#1: Test your Internet connectivity
The first and easiest step to take when Samsung TV Plus is not working is to check the Internet connectivity.
Why?
Well, what do Samsung TV Plus and Netflix have in common?
For starters, they’re both streaming services. Surprise!
This means you can watch on-demand if you have…
Fast Internet connection.
But how can you know if yours is fast enough?
Here’s what the speed recommendations for these both services are:
| Quality | Service: Samsung TV Plus | Service: Netflix |
| SD (standard definition) | 4 Mbps | 2 Mbps |
| HD (high definition) | 6 Mbps | 5 Mbps |
| Full HD (full high definition) | 25 Mbps | 25 Mbps |
Note: The table above is crafted according to the info from comparethemarket and Samsung.
Now, back to your brown Internet connectivity speed.
Now, let’s look at the best way to do that: Speedtest.
During the process, you might ask yourself:
“Am I doing it right?”
Here’s what you need to know:
You might not get the maximum speed your Internet Service Provider (ISP) offers.
That won’t be a problem, a sling as the difference is not too big. Meaning, your connection is not way slower.
Now, if you can…
Measure the internet speed with an ethernet cable.
Honestly, that would be optimal.
I remember when I used to work in the corporate world. It was right after the whole office was moved to work from home due to the Covid-19 pandemic.
They told us “Take your work PCs and equipment home”. After a few months have passed, they required us to run a speed test. With an ethernet cable for maximum accuracy.
It’s understandable. They wanted to know that their employees had the right conditions for work.
You get it. You also need to meet the need requirements to be able to enjoy all the pros of Samsung TV Plus.
#2: Adjust your Google DNS configuration
In the first way to fix Samsung Tv Plus not working, we tackled slow Internet connectivity.
However…
What if you have no Internet connection at all right now?
The culprit might be DNS configuration.
“What?!”
The abbreviation stands for Domain Name System or Domain Name Server.
Enough technicalities.
You could be experiencing Internet issues either because:
- The DNS is incorrect.
- Or the server isn’t available.
I can hear you sighing already. But trust me, you just need to follow a few steps and hopefully fix it.
Option 1: Use the Google DNS configuration
So next, try changing the DNS settings on your Samsung TV in 9 easy steps:
- Press the “Menu” button on your remote.
- Choose Network.
- Then choose Network Status.
- Next, choose IP Settings.
- Go for DNS Setting.
- Select Enter Manually.
- Enter the following combination: 8.8.8.8.
- Apply the changes and switch off the Samsung TV.
- Restart the TV: Wait for a minute, then turn the TV on again and see if Samsung Plus TV is working.
For some Samsung Plus TV users, this tip fixes the issue. For others, it lasts just for a while and the issue appears again.
Some Samsung users report that this fixed the issue for a while. However, at some point, the issue occurred again.
So if you’re still having trouble after performing the 9, steps, I have another solution for you, namely…
Option 2: Set up your Samsung TV DNS address to ‘automatic’ DNS settings
- Tap the “Menu” button on the remote control.
- Select Network.
- Tap Network Status.
- Opt-in for IP Settings.
- Tap DNS Setting.
- Then tap Enter Manually.
- Next, you have to put the Smart DNS location that your service provider gave you.
#3: Do a test of the Smart Hub connection
Is the Internet connection working well?
Yet, your Samsung Plus TV issue persists. Agr! It can be so annoying…
But hey, there’s something you can do about it.
So, waste no time and do a test of the Smart Hub connection.
First of all, Smart Hub is a pre-installed app you’ll find on your Samsung TV.
Here’s what its functions are:
- You can watch live TV thanks to it.
- Enables you to stream music and movies.
- Makes it possible for you to install other apps.
“That’s great but how do I do the test?”
It’s easy.
Here’s how you run a Smart Hub connection test:
- From the Home menu, enter Settings.
- Click on Support.
- Choose Self Diagnosis.
- Press Smart Hub Connection Test.
Note: This will likely last for a few minutes. Once the process has ended, check the status of your Internet connection. If it’s working-congrats! If not, you can turn to your Internet Service Provider (ISP).
#4: Power Cycle your Samsung TV
Power Cycle. Such a fancy phrase, huh?
It stands for draining the power out of a Tv.
It can be done if you’re experiencing:
- Audio issues.
- Picture issues.
- A power problem.
- Difficulty connecting to the Internet.
- Any other issue you might be experiencing.
The goal?
Clearing any cache and other temporary files stored on your device.
The steps you need to perform to power cycler your Samsung TV are:
- Plug out the Tv’s power cord from the socket.
- Press and hold the power button on the remote for about 30 seconds.
- Plug in the Tv’s power cord in the socket again.
Simple, right?
Now all you have to do is te4st whether Samsung smart Tv Plus is working properly.
#5: Perform a reinstall of the Samsung TV Plus App
Can you recall a time when an often-used app was buggy on your phone?
Let’s take the Spotify app for example. Worldwide famous. Easy to use. However sometimes buggy. No offense, Spotify. It can be any other app for that matter.
So what do you do if an app acts up?
Regardless if it’s on your phone or on your TV…
One of the simplest and fastest solutions is to perform a reinstall.
Here’s how to run one in 9 easy steps:
- Switch on your Samsung TV.
- Tap the Menu button.
- Choose Apps.
- Head to Settings.
- Select the Samsung TV Plus App by clicking on it.
- Choose Delete.
- Tap the Return button.
- Click on the Search symbol at the top.
- Type in “Samsung TV Plus app”.
Note: The update might last for a few minutes.
Here’s a helpful video on how to install the app again if you need visual guidance:
#6: Ensure the software of your Samsung TV is up to date
You want your Samsung TV Plus to work flawlessly?
Then you better bet on the latest software.
There are 3 ways you can choose from when updating your TV’s software:
- Over the Internet.
- Automatic updates.
- With a USB flash drive.
Note: After you perform a software update, the video and audio settings of the TV might revert to default settings. It happens automatically.
Let’s look at each way to update the software below.
Over the Internet
If you don’t have automatic updates enabled, you’ll have to do this by yourself.
As a general rule of thumb, update your software as soon as there’s a new version available. So that your TV will run smoothly.
All you have to do is:
- Use your remote to enter Settings.
- Choose Support.
- Select Software Update.
- Then choose Update now.
Automatic updates
Is your TV connected to the Internet?
Then you can lay back and enjoy your watching experience. In the meantime, the updates will take care of themselves.
When the updates are complete, all you’ll have to do is switch your TV off and on again. After you turn the TV on next time, the updates will be applied.
Note: If you have accepted Smart Hub Terms and Conditions during the initial setup, Auto Update is enabled automatically.
With a USB flash drive
Downloading the software:
Option 1:
- Download the newest Samsung updates by heading to Samsung Download Center.
- Either click on Product Type and choose your TV.
Option 2:
- Or select Enter Model Number. This will lead you to the support page for the TV model you have.
- On the support page under Downloads, look for the firmware file for your TV model.
Note: If you see multiple software versions, choose the latest one and install it. - Choose Download next to the version you wish to download.
After downloading the software:
- Once the file is downloaded, unzip it.
- You should see one folder that you can copy or move to a USB flash drive.
Warning: Don’t place the folder into any other folders. If you do that, your TV won’t be able to locate the file. - Put the USB drive with the file in a USB port o the TV.
- With the Tv’s remote, head to Settings, then click on Support.
- Choose Software Update.
- Press Update Now.
- Choose Yes to confirm the action.
And voila! There you have the latest software.
#7: Adjust the date and time on your TV
If the configuration of the date and time on the Tv is not right, your Samsung TV Plus might not work.
Bummer!
Want a simple trick that can potentially solve the issue?
Then set the date and time on your TV manually:
- With the help of your remote, enter Settings.
- Choose general.
- Then select System manager.
- Choose Time>Clock>Clock Mode>Manual.
- Then just enter the time at the moment. And choose the Date and Time by using the arrow buttons on the remote.
#8: Disable Internet Protocol version 6 (IPv6)
You might have heard of IPv6. A.k.a Internet Protocol Verison 6.
So what is it exactly and why is it necessary?
IPv6 is the 6th revision to the Internet Protocol.
It benefits us in several ways.
For starters, it Improves communication between devices. Meaning the Internet speed, plus the ability to have video conferences.
IPV6 also ensures programs run fast and efficiently. We all know the modern struggle of spending minutes waiting for a program to load. Instead of it opening in a second or a few.
“If it has so many benefits, why do you advise me to disable it?”
Here’s the thing.
Your TV might be trying to use IPv6. However, your network could have issues using this Internet Protocol version.
In that sense, disabling it might just do the trick:
- Open Settings of your Samsung TV.
- Tap on General.
- Select network.
- Disable IPv6.
- Check whether you’re still having issues using Samsung Plus TV.
#9: Reset your network
If any network settings are corrupted, you’ll experiences issues with Samsung TV Plus.
To cross that off your list, I suggest you reset your network:
- Tap the Home button on your remote control > Settings.
- Choose General>Network.
- Tap on reset Network.
- Confirm the process.
#10: Reset the Smart Hub
Similar to corrupt network settings, a corrupt Smart Hub could cause app issues.
But keep your head up.
It’s quite easy to reset the Smart Hub if it’s the culprit for your bad experience:
- Press the Home button on the remote>Settings.
- Tap Device Care>Self Diagnosis.
- Choose Smart Hub Reset.
- Enter this PIN: 0.0.0.0
- Set up the smart hub and load the Samsung Plus Tv again.
#11: Do a factory reset of your Samsung TV
If none of the abovementioned solutions worked for you, there’s still one thing you can try.
It’s not a coincidence I give this method last.
Note: Opting in for factory resetting your Samsung TV, will revert any custom settings to the default ones.
To proceed:
- Click the Home/Menu button>Settings>Support.
- Go to Devi9ce care>Self Diagnosis.
- Choose Reset.
- Enter this PIN: 0.0.0.0
- After resetting the TV, set up the Smart Hub and see if the app is now functioning.
BONUS: Reach out to Samsung support
Does the issue persist? Despite you following all the suggestions?
Well, then, there’s no harm in reaching out to support.
Do this as a last resort.
Before you call Samsung support or start a chat with them:
- Have your device information in advance.
- Ensure you’ve listed all the troubleshooting steps you’ve tried.
- In the exact same order that you’ve tried them in.
Good luck!