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(11 Fixes) Samsung Smart View No TV Found [Updated 2023]

Samsung Smart View No TV Found

What’s the best view? 

It’s “I love view.” 

Just kidding, I’d rather say Samsung Smart View.

Even if it gave me a “No TV Found” error before.

And if you, like me, aren’t ready to give up on the app just yet…

Then, I’ve got something that’ll help you. 

Keep reading to discover: 

  • 7 reasons why your Samsung Smart View isn’t finding your TV. 
  • 11 effective fixes for your no TV found problem with Smart View. 
  • And this is just the beginning… 

Why is Samsung Smart View not finding my TV?

Samsung Smart View isn’t finding your TV because of network issues. Other reasons are outdated TV or device software or the Smart View app. Also, the problem may be due to the aspect ratio, firewall settings, or VPN use. And this issue appears in 2016 and newer TVs due to app incompatibility. 

Samsung Smart View no TV found: 11 fixes

#1: Restart devices

Devices often experience problems after non-stop running for a long time. 

And that’s why restarting them is the first and easiest fix to the “No TV Found” error. 

Whether you’re using your phone or PC…

I’ve got your back. 

And so, here’s how to restart your: 


  1. Locate the Power key and the Volume down key.
  2. Press and hold the two buttons simultaneously for more than 7 seconds. 

Note: The exact steps may be different for your phone model.  


  1. Press the Windows key. 
  2. Click the Power logo on the pop-up menu. 
  3. Tap Restart.  

Samsung TV: 

Step 1: Turn the TV OFF by pressing your remote’s power button. 

Alternatively, long press your TV’s power button until it turns OFF. 

Step 2: Unplug the TV’s power cable from the electrical socket. 

Then, leave it like that for about 30 seconds to 1 minute

Note: Make sure to wait before plugging back so glitches and errors are properly fixed.   

Step 3: Reconnect your TV’s power cable to the electrical socket. 

Then, turn it ON using the remote or the TV’s power button. 

Read also: Easy ways to restart apps on Samsung TV

#2: Verify Internet connection 

Using the Samsung Smart View app requires a stable Internet connection. 

So, a weak connection may cause unwanted problems. 

And that includes the “No TV Found” problem as well. 

With that said, you need to verify your Internet connection. 

To do that, you need to confirm whether your devices are connected to the Internet. 

And see if the connection is stable enough to run the app. 

Here’s how to verify your Internet connection: 

Step 1: Check if your phone or PC and the Samsung Smart TV are connected to the Internet. 

To do that, you can follow the steps below: 

  1. Go to Settings > WiFi
  2. Check if you’re connected to a WiFi network. 
  3. Double-check by opening your browser app and visiting any site.  
  1. Locate the WiFi or a Computer logo on the bottom-right side of your screen. 
  2. Hover over the logo.  
  3. Confirm whether you see Internet access
  4. Double-check by opening your browser and visiting
Samsung Smart TV: 
  1. Click the HOME button on the TV remote. 
  2. Go to Settings > Network > Network Status
  3. Check if you’re connected to the Internet. 
  4. Double-check by using an app that requires Internet. 

You might be interested: Apps not working on Samsung TV

Step 2: Run a speed test:

  1. Tap on the link and go to the website.
  2. Click the GO circle in the middle of the screen. 
  3. Wait for the test to finish. 

“My devices are connected to the Internet. But it’s still not working.”

Don’t worry. The following tip might resolve your issue. 

#3: Connect your devices to the same network

Your devices may be connected to the Internet… 

But, the “No TV Found” issue could still arise if these devices aren’t connected to the same network. 

It’s like having a long-distance relationship. 

You’re both connected, but you can’t see each other.  

So, don’t forget to connect your devices to the same network. 

“Okay. But my TV still can’t use the WiFi network I prefer.”

Then, you need to check your TV and the WiFi router’s network bands because they might be incompatible. 

Here’s why: 

WiFi routers usually have two network bands: 2.4GHz and 5GHz. 

But, some smart TVs don’t support the latter, like the Samsung 2018 models. 

So to fix that, you need to turn off the 5GHz band on your router temporarily. 

And with that said. Here’s a helpful video that’ll guide you to do so: 

#4: Disconnect your TV’s WiFi connection 

Suppose the previous tip didn’t work for you. Then this one might. 

“Why’s that?”

It may sound confusing. But allow me to explain. 

Your smart TV can only accommodate one wireless connection. 

So if you connect your TV to a WiFi connection and your device simultaneously… 

The TV won’t be able to make room for the both of them. 

“But without the Internet, I won’t be able to use my TV in the first place.”

That’s true. And that’s why you’ll need to connect your TV to the Internet via an ethernet cable

In that way…

You’ll connect your TV to the Internet. And you’ll find the TV using your device. 

Note: Even if your TV is disconnected from a WiFi connection, you must leave the WiFi adapter ON. So, your device can still spot your TV. 

#5: Change Firewall settings

If you’re using your PC, the Windows Firewall could get in the way of using your Smart View app.  

I mean, the security the Firewall provides is great. 

But, there are times that it’s like an overprotective parent. And you’re grounded. 

So, you won’t be able to do what you want. 

And that’s why you need to tweak it just a little bit.

Here’s how to change the Firewall settings:

  1. Press the Windows button. 
  2. Go to Settings > Update & Security > Windows Security > Firewall & network protection. 
  3. Click “Allow an app through firewall.”  
  4. Scroll down to “Wireless Display.” 
  5. Check BOTH boxes for Private and Public

#6: Adjust aspect ratio 

Are you using your phone’s Smart View app? Then this tip is for you. 

You see, phones and TVs have different aspect ratios. 

The aspect ratio describes the size of an image’s height with respect to its width. 

Have you heard of 4:3 or 16:9? Those are aspect ratios. 

And for the Smart View app to work, that ratio must be the same on both devices. 

So your TV can perfectly mirror the image (or video).  

And that’s why you’d have problems with the display if the aspect ratios are different on your phone and TV.

With that…

Here’s how to adjust the phone’s aspect ratio on the Smart View app: 

  1. Download the Smart View app (iOS or Android).  
  2. Open the Smart View app. 
  3. Select TV from the list “Available devices.” 
  4. Enter your PIN. If you don’t have one, use 0000.
  5. Tap the three vertical dots on the top-right corner. 
  6. Go to Settings > Phone aspect ratio. 
  7. Select “Full screen on connected device.” 

Note: You don’t need to download the Smart View app if you have a Samsung phone. You can find and access it on your Samsung Galaxy Apps. 

#7: Disable VPN 

I get it. Using a VPN is a sneaky way to access more content from all over the world. 

But sadly, that gets in the way of using your Smart View app. 

And that’s why disabling the VPN might resolve the “No TV Found” issue. 

But don’t worry. I’m not telling you to get rid of it completely. 

Just make sure you’re not using your VPN when using the Smart View app. 

#8: Update the Smart View app

Update Smart View App

An outdated Smart View app may also have caused the issue. 

That’s because it’s not optimized to work anymore, especially if new features and fixes need to be added.


Here’s how to update your Smart View app. 

  1. Go to App Store or Google Play Store
  2. Search “Smart View app” in the search bar. 
  3. Press Update

#9: Update devices

If you’ve already updated your Smart View app and it still didn’t work… 

Then you should consider updating your devices, so they’re in tune with the upgraded Smart View app. 

And with that, follow these steps to update your: 


  1. Go to Settings > About Phone.
  2. Press Check for Updates.
  3. Click the Update button if it appears. 
  4. Tap Install Now.

Note: The exact steps may be different for your phone model. 


  1. Press the Windows key. 
  2. Go to Settings > Windows Update 
  3. Click Check for updates. 
  4. Install updates if available. 

Note: The exact steps are different if you use an Apple computer.

Samsung TV:

  1. Go to Settings > Support. 
  2. Click Software Update.
  3. Select Update Now if available. 

Pro tip: While you’re in Software Update, toggle Auto Update ON. So you don’t need to check for updates manually.  

#10: Use SmartThings 

Do you have a Samsung TV 2016 and up model?

If so, that may be why you’re having a “No TV Found” error with the Smart View app. 

That’s because recent TV models are optimized to use the SmartThings app instead. 

With that said, here’s how to use SmartThings: 

On your phone: 

  1. Download the SmartThings app (iOS or Android).
  2. Open the app. 
  3. Log in to your Samsung account. Or you can create one here
  4. Add your TV as a device. 

Note: Make sure to do the steps above before proceeding. 

On your TV:

  1. Open APPS
  2. Search for the SmartThings app. 
  3. Select Install if it’s not installed already. 
  4. Open the app. 
  5. Log in to your Samsung account. 
  6. Select your TV using your remote. 

After doing these steps, you should be able to use SmartThings with no issues. 

#11: Factory Reset TV 

At this point, you’ve exhausted all efforts to resolve the issue. 

So if those weren’t enough…

Then allow me to introduce you to the mother of all fixes:

The factory reset. 

With that said…

Here’s how to factory reset your Samsung TV: 

Older models (2015 below): 
  1. Open TV’s Menu
  2. Go to Support > Self Diagnosis. 
  3. Select Reset
  4. Enter your PIN. If you don’t have one, use 0000. 
  5. Choose YES. 
  6. Wait for the process to finish, 
  7. Set up your TV by following the on-screen instructions. 
Recent models (2016 up):   
  1. Go to Settings > General. 
  2. Select Reset
  3. Enter your PIN. If you don’t have one, use 0000. 
  4. Press OK. 
  5. Wait for the process to finish. 
  6. Set up your TV by following the on-screen instructions.