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(9 Fixes) Prime Video Not Working On Roku [Updated 2023]

Prime Video Not Working On Roku


I’ve done it! 

Finally, I got Prime Video to work on Roku.”

But the journey to getting the app to work again took a load of trial and error. 

Don’t worry, though. 

I’ve narrowed it down to a handful of fixes for you. 


Read on to discover: 

  • 9 easily digestible fixes to solve your Prime Video issue. 
  • How to check if Amazon Prime Video supports your Roku device. 
  • When you should consider hard resetting your Roku (and why it’s needed). 
  • And so much more…

Why is Prime Video not working on Roku?

Amazon Prime Video isn’t working on Roku because there may be issues with your streaming device. Glitches and bugs in your Prime Video account are also common causes. Another reason for the app not working indicates a bad WiFi connection. Lastly, outdated software or VPNs are contributing factors. 

Prime Video not working on Roku: 9 fixes

#1: Test Prime Video on another device

Before heading into any in-depth fixes, start with the basics. 

In this case, you have to test the app on other devices to find out if…

  • There’s a problem with Prime Video. 
  • Your Roku streaming device is causing the issue. 
  • You have problems establishing a stable WiFi connection. 

If Prime Video works fine on other devices, the problem then mostly lies with your Roku. 

However, if the app doesn’t load on any device, it could either be…

  • A weak WiFi signal. 
  • Prime Video app malfunction/bugs/glitches.  

That said, let’s go ahead and…

#2: Restart your Roku device

Apps have their fair share of problems. 

But that doesn’t mean they’re the primary cause. 

Sometimes, it’s your device or TV that’s creating the issue. 

The same can be said for other devices like Amazon Firestick, Apple TV, and Chromecast

Fortunately, restarting a streaming device takes less than a minute to do: 

  1. Unplug your Roku device. 
  2. Wait for 1 minute. 
  3. Plug your Roku back into its port. 
  4. Launch Prime Video. 

Now, if your Roku’s frozen, there’s an alternative solution for this using only your remote. 

Press these buttons on your remote in chronological order.

  1. Home button 5x. 
  2. Up arrow 1x. 
  3. Rewind button 2x. 
  4. Forward button 2x. 
  5. The restart should start within a few seconds. 

#3: Check your WiFi connection

If Prime Video stopped working out of the blue, the most likely reason is a disrupted WiFi signal. 

And the best way to troubleshoot your internet is by doing a speed test

Even if your WiFi seems fine, you can’t be too sure. 

So your next best step is to restart your router and modem. 

Now, remember. 

Restarting your modem counts too. 

Most only reset their router and wonder why their WiFi signal’s still slow. 

Well, this happens because of failing to unplug the modem. 

However, if you have a router-modem unit, unplugging that should be enough. 

Here’s how it’s done: 

  1. Unplug your router and modem. 
  2. Wait for 3 to 5 minutes. 
  3. Plug your router and modem into its power source. 

As an extra step, make sure your WiFi signal strength’s in good condition. 

On your Roku’s Network menu, you should see the status and strength of your internet. 

All you have to do is…

  1. Tap the Home button on your remote. 
  2. Choose “Settings.” 
  3. Select “Network.” 
  4. Tap “About.” 

#4: Disable your VPN

This is 1 thing to take note of. 

Amazon doesn’t support the use of VPNs.

What exactly is a VPN, anyway?

These are tools that allow you to browse the internet privately and anonymously. 

In addition, you can use a VPN to access content that’s not available in your location. 

For example.

Say you wanted to access UK content, but your registered location’s in the U.S. 

Technically, it’s impossible to do. 

But with a VPN, it’s possible. 

However, should Amazon find out you’re using a VPN, the app can crash suddenly. 

Now, don’t worry. 

Your account won’t be banned or anything. 

After turning off your VPN, Prime Video should return to normal. 

#5: Update your Roku device

Update Your Roku Device

Software updates are a lifesaver. 

When app bugs and glitches persist…

Developers release new software versions to solve these issues. 

In fact, an outdated Roku software creates similar problems in apps, such as:

Not sure how to update Roku? 

Here’s a step-by-step guide: 

  1. Press the Home button on your Roku remote. 
  2. Tap “Settings.” 
  3. Scroll down and select “System.”
  4. Press the right arrow button on your remote. 
  5. Select “System update.”
  6. Tap “Check now.”
  7. A pop-up screen should appear saying “Checking for new software.”
  8. Install the new update.
  9. Your TV will restart. 
  10. Launch Prime Video. 

#6: Update Prime Video

Here’s why updating an app’s crucial. 

For starters, most apps don’t work unless they’re updated to the latest version.

In other words, an app may not even load when it’s running on outdated software. 

Luckily, it’s a simple process: 

  1. Hit the Home button on your Roku remote. 
  2. Tap the right arrow button to access your apps. 
  3. Select Prime Video. 
  4. Tap the star button (*) or icon on your remote.
  5. Choose “Check for updates.” 
  6. Install the new update for Prime Video. 
  7. Relaunch the app. 

#7: Reset Prime Video

One of the best ways to clear any corrupted app data or bugs is to delete the app and reinstall it. 

Put simply, it’s a proven solution if you want to reset the Prime Video app

Now, trust me. 

This fix takes just 3 minutes to do: 

  1. Press the Home button on your remote. 
  2. Tap the right arrow button to access all your apps. 
  3. Highlight and select Prime Video. 
  4. Press the (*) star button on your remote. 
  5. Select “Remove Channel.” 
  6. Tap your Home button again. 
  7. Select “Streaming Channels.”
  8. Click on the “Search Channels” option. 
  9. Type “Prime Video.” 
  10. From the list of search results, select the app. 
  11. Tap “Add channel.” 
  12. Relaunch Prime Video. 

Pretty easy, right? 

But what if…

You’re still seeing a blank screen on Prime Video? 

Here’s what I suggest:

#8: Do a hard reset on your Roku device

So it’s finally come to this. 

A hard reset. 

Or rather…

A last resort approach to fully removing bugs, glitches, errors, and corrupted files. 

Not to mention, it clears any data that may cause your TV to slow down, freeze, or hang. 

But how do you know hard resetting is the best option? 

Basically, if you’ve tried all the fixes mentioned in this guide, but it didn’t solve your issue…

A hard reset’s the best approach right now. 

To do it, follow these steps: 

  1. Press the Home button on your remote. 
  2. Select “Settings.” 
  3. Scroll down and tap “System.” 
  4. In the System menu, select “Advanced system settings.”
  5. Tap “Factory reset.” 
  6. Enter your pin/code. 
  7. Wait for the reset to finish. 

You might also be interested in: Do Rokus Ever Go Bad? Common Problems, Signs & Tips

#9: Contact Roku/Amazon support

You gave it your best, and now it’s time for Roku/Amazon to do the same. 

First, I recommend contacting Roku to see if there are any problems with the device. 

Back in 2021, it’s worth noting that Roku had a dispute with YouTube and Amazon. 

This unfortunate event nearly led to both apps being unavailable on Roku devices. 

Thankfully, though, the issue was resolved. 

Now, where does Amazon come in? 

Think of it as a backup plan in case Roku takes long to respond. 

It helps to know what solutions Amazon might have compared to Roku’s support team. 

After all, if the problem truly lies with the Prime Video app, it’s something only Amazon can fix. 

You can contact Amazon via their Contact Us page or through their customer service no: 


#Bonus: Check if Amazon supports your Roku model

Before you go, there’s 1 important matter to address. 

And that’s the list of supported Roku devices with Amazon Prime Video. 

In 2021, Amazon announced they were dropping support for older Roku models. 

These include the following: 

  • 2400X.
  • 2450X.
  • 2500X.
  • 2700X.
  • 2710X.
  • 2720X.
  • 3000X.
  • 3050X.
  • 3100X.
  • 3400X.
  • 3420X.
  • 3500X.

If you happen to use a Roku model, as mentioned in the table, here’s a solution. 

Upgrade to a better streaming device. 

Of course, you’re free to choose a newer Roku; however, that’s not your only option. 

You’re free to choose several devices, such as: 

That said, if you prefer an upgraded Roku device, you have a ton of options: