Wyze cameras are widely known home security devices.
But unlike what most assume…
You don’t need to be too techy to set them up.
Or adjust their settings.
It only takes minutes to reconnect a Wyze camera.
Let me guide you through the entire process.
Continue reading to find out:
- 11 easy steps to reconnect your Wyze camera to a network.
- Whether or not you can reconnect multiple Wyze cameras simultaneously.
- 5 common reasons your Wyze camera won’t reconnect and how to fix them.
- And a lot more…
How to reconnect Wyze camera? 11 easy steps
Warning: Reconnecting your Wyze camera deletes its custom name and settings. Because this process adds your cam to the app as a new device.
But don’t worry.
Your media files will be safe inside your camera’s microSD card.
#1: Find your network’s 2.4 GHz frequency band
Your Wyze camera won’t connect to a 5GHz network.
So, the first thing you should do is…
Figure out if your WiFi has a separate 2.4 GHz frequency:
- Turn ON your phone.
- Head to its WiFi Settings.
- Take note of your network’s name.
- Disconnect your mobile device from your WiFi.
- Let your phone detect nearby networks.
- Count how many versions of your WiFi there are.
Do you only see 1?
Then, skip to the next step.
Because your network exclusively has a 2.4GHz frequency.
But if you see 2 versions…
You should connect your phone to the WiFi that ends in any of these:
- 2.4 GHz.
You might also be interested: Is Bluetooth Better Than 2.4 GHz? 7 Factors To Consider
#2: Keep your camera plugged into an outlet
You can only reconnect your Wyze device if it’s ON.
So, if you haven’t already, plug it into a functional outlet, then…
#3: Launch your Wyze app
Log in to your account if needed.
And once you see the list of your Wyze devices on your screen…
#4: Tap the 3-dotted icon
You’ll find this at the top-right corner of your app.
#5: Select Add a Product
This is the very first option in the pop-up window.
#6: Choose the type of Wyze cam you want to add
You’ll see the different versions of Wyze cameras on your screen.
So, just tap the one you have and proceed to the next step.
“Can I reconnect multiple cameras at once?”
Note: You must do the entire reconnection process for each camera individually. Hence, you won’t be able to select more than 1 device at this step.
#7: Set up your Wyze cam
The exact steps depend on your device’s model.
But you’ll see the entire process to set up your Wyze cam on your screen.
So, simply follow your app’s instructions, then…
#8: Connect your Wyze app to your network
Sometimes, the app auto-fills your WiFi name and password for you.
But if it doesn’t…
Just select your network’s 2.4GHz band from the choices.
Then, ensure you type in the correct password before you…
#9: Click Next
You’ll see this green button at the bottom of your app.
#10: Scan the QR code
Point your camera’s lens to the QR code on your phone’s screen.
Then, proceed to the next step when your Wyze device says this line:
“QR Code scanned. Please wait.”
#11: Tap the green button
You’ll find this at the bottom of your screen with this text written:
“I heard ‘QR Code scanned. Please wait.’”
Bonus: Check if your camera’s online
At the end of the setup process…
Go back to your Wyze app’s home screen by doing any of the following:
- Force closing the application, then relaunching it.
- Continuously tapping the back arrow button at the app’s top-left corner.
Then, find the default name of the Wyze cam you just added.
Once you do, ensure that on its right side…
There’s a green circle icon with the word ON inside it. Because this verifies that your camera is now back online.
Need a visual guide for this reconnection process?
Watch this video:
My Wyze camera won’t reconnect: 5 causes & fixes
#1: Not using a 2.4 GHz WiFi
As mentioned earlier…
Wyze cameras won’t connect to 5 GHz networks.
So, if you’ve tried reconnecting your device but failed…
Double-check that your phone is indeed connected to a 2.4 GHz frequency.
Pro tip: Check step #1 in the previous section for the exact steps to do so.
#2: Wrong WiFi password
Sometimes, Wyze cameras don’t reconnect simply because of human errors.
Such as using the wrong WiFi password.
But not many consider this the root of the problem.
Because even if you use the wrong password when reconnecting your camera…
The Wyze app won’t explicitly say that this is the case.
Instead, the application will just endlessly load.
Or you’ll see/hear an error message like this one:
So, even if your app doesn’t say you used the wrong credentials, you should…
Double-check the correct WiFi password:
- Disconnect your phone from your network.
- Wait for 30 seconds.
- Reconnect your mobile device to your (2.4GHz) WiFi.
- Take note of the password that successfully let you do the previous step.
- Use the same one when connecting your Wyze app to your network.
Now, if this wasn’t enough to reconnect your Wyze camera, it’s possible that…
#3: Your connection is too slow
Wyze doesn’t have an official Internet speed requirement for its devices.
However, based on experience…
Home security cameras need at least 3 Mbps WiFi speed to operate smoothly.
So, if your Wyze device still won’t reconnect to your network…
There’s a chance your connection might be too slow for your security camera.
But don’t worry. I have…
3 tips to improve your WiFi connection:
Tip 1: Power cycle your router
This process simply refers to restarting/refreshing your device.
So, ensure that your router is accessible to you.
Then, follow these steps:
- Unplug your WiFi source from the outlet.
- Wait for 1 minute.
- Plug your router into the outlet again.
Tip 2: Bring your camera closer to your WiFi source
Although a 2.4 GHz connection can travel up to 150 ft (46 m)…
It’s still best to place your security camera as close to your router as possible.
This way, you reduce the chances of other gadgets interfering with your Wyze cam’s signals.
Tip 3: Disconnect other devices from your WiFi
The more gadgets you connect to your network…
The slower your Internet speed will be.
So, until you successfully reconnect your Wyze camera…
Disconnect other devices from your WiFi.
Pro tip: Changing your network’s password is the fastest way to do this process.
When you finish trying the tips above…
Follow these steps to measure your Internet speed:
- Prepare a phone or PC.
- Launch any browser.
- Head to speedtest.net.
- Click the GO button on your screen.
- Wait for your results.
Note: If your download speed is slower than 3 Mbps, contact your ISP’s support team. Then, ask them what your options are to make your network faster.
You might also want to know: 5 Best Security Cameras Without Internet (Updated)
#4: Your Wyze camera is glitching
Like other gadgets…
Your Wyze camera isn’t safe from glitches and bugs.
So, if you still can’t reconnect it to your network…
You should power cycle your Wyze camera.
This process is very similar to how you restarted your router earlier.
So, it won’t take you more than 3 minutes to…
Power cycle your Wyze camera:
- Unplug your device from its power source.
- Set a timer for 1 minute.
- Plug your Wyze cam into the outlet again.
#5: The Wyze app is lagging
You can only reconnect your security camera to a network through the Wyze app.
So, if this application is lagging or glitching…
You’ll have a hard time reconnecting your device.
Or worse, your Wyze cam might not even detect your network.
But don’t worry. Refreshing an app is easier than restarting a gadget.
So, just follow these steps to…
Force close your Wyze app:
iOS (iPhone X and later)
- Go to your device’s Home Screen.
- Swipe up from the bottom of your gadget and pause your finger in the middle.
- Find your Wyze app from the open applications.
- Swipe up its preview window.
Android (Samsung Galaxy models)
- Go to your device’s Front Screen.
- Tap the Apps icon.
- Click the More tab.
- Select Application manager.
- Choose Running.
- Tap the Wyze app from the list.
- Click Force stop.
Note: If your phone’s model isn’t part of the examples above, check your device’s user manual to force stop its apps.
Bonus fix: Contact Wyze
If you still can’t reconnect your Wyze camera…
Then, there’s a high chance your device has serious hardware or software issues.
And only Wyze’s representatives can help you fix these types of problems.
Luckily though, it’s pretty easy to get in touch with the brand’s tech support team.
Just call them at 1-206-339-9646.
Or chat with a Wyze agent through this website.