Watching on your phone’s small screen just isn’t fun.
A Smart TV lets you enjoy Disney Plus movies on a bigger screen.
So it’s pretty annoying when it stops working.
Good thing there’s some quick fixes for this problem.
Keep reading to find out…
- When you should reset your Smart TV.
- Smart TV models supported by Disney Plus.
- The best ways to fix a faulty internet connection.
- 9 solutions for Disney Plus not working on your Smart TV.
- And so much more…
Why is Disney Plus not working on my Smart TV?
Disney Plus isn’t working on your Smart TV because there’s no internet connection. The videos won’t load if the internet is too slow. Your device can also be malfunctioning. This can be due to an outdated system or a wrong date and time. Another reason could be that the app’s servers are down.
Disney Plus not working on Smart TV: 9 fixes
#1: Restart your Smart TV
The long hours of watching videos could have caused your TV to overload.
And the Disney Plus app to stop working.
“What should I do?”
When this happens, your Smart TV just needs a fresh start.
The quickest way to get Disney Plus working again is to restart your Smart TV.
Here’s what you can do:
Fix 1: Make sure the TV’s power cord is accessible. Unplug your Smart TV from the socket. Wait 2 minutes. Then plug it back in again.
Fix 2: Long press the power button. Depending on your Smart TV, it could display “Power Off” or a menu. If it shows a menu, select “Restart.”
Fix 3: On the remote press the “Settings” button. It’s usually the gear symbol. If your Smart TV remote doesn’t have this button, press “Home” then go to “Settings.” The restart option will be under the “About” or “Device Preferences” page.
Then just turn your Smart TV on again. By now, you can enjoy your favorite Disney Plus movies.
Note: Smart TVs have a lot of other functions compared to your usual TV. It can hold apps, connect to other devices, and stream large video files. So it’s recommended that you restart your Smart TV once a month. This helps to:
- Clean out data clutter.
- Lessen unresponsive services.
- Prevent the screen from freezing.
#2: Check your internet connection
Sometimes a faulty internet connection is the culprit.
It’s no wonder Disney Plus isn’t working on your Smart TV.
If you think your internet is the problem, there are 2 possible scenarios:
Scenario 1: There’s a bug in your WiFi router.
Check if all the lights are blinking in your router. Especially those for LAN and Internet. If they’re not, the easy fix would be to restart. This is called a power cycle.
Here’s how you do it:
- Press the power button on your router.
- Wait at least 10 seconds.
- Turn it back on.
- See if all the lights are blinking normally.
If they are, then go ahead and open your Smart TV. Disney Plus should be working as usual.
Scenario 2: Your internet server is running slow.
If this is the case, test your connection on another device. Your Smart TV could just be acting up.
To fix this, you can reset your TV’s internet connection. Just follow these steps (depending on your Smart TV model):
- Go to “Settings” from your TV’s Home Screen.
- From the menu, select “Network.”
- Click “Open Network Settings” (or “Network Settings”).
- Select the network you’re connected to.
- Press “Forget” (or “Forget Network”).
- Reconnect and enter the password.
“The internet is still slow. How do I fix it?”
If the connection is slow everywhere, check with your internet service provider. There could be an issue on their end.
In the meantime, you can try restarting your WiFi router with the steps outlined above.
#3: Change your time and date settings
Another common reason why Disney Plus isn’t working on your Smart TV is an incorrect time and date.
Disney Plus needs your device to have the right date and time for your location. Otherwise, it won’t load.
Some Smart TVs automatically set the time and date for the device.
If it’s not showing the right date and time for your location, you can set it manually.
This is how you change the settings:
- Go to your TV’s Home Screen.
- Press “Settings.”
- From the menu, go to “Device Preferences.”
- Select “Date and Time.”
- Set the correct date and time.
Depending on your Smart TV model, you may need to turn the automatic settings off first.
Once done, try opening Disney Plus. You should be able to get past the loading screen.
Check out: How To Use Smart TV Without WiFi (Updated)
#4: Reinstall the app
If it’s not your internet or TV settings, the app could be the problem.
The best fix would be to just reinstall Disney Plus on your Smart TV.
It’s a pretty easy process. Ready?
Here’s what you do:
- Open your TV’s Home Screen.
- Go to your apps and select Disney Plus.
- Press “Delete” or “Uninstall”
Now that you’ve uninstalled the app, time to reinstall.
- Go to the app store.
- Search for “Disney” or “Disney+.”
- Click “Download” or “Install.”
- Wait for it to finish.
- Log in to your account.
When it’s done, your videos should be loading like normal. Time to sit back and watch your movie.
Note: When uninstalling Disney Plus, check if there’s an update. You could just be using an older version. If this is the case, just click “Update” on the app. This should get it working again.
#5: Clear the app cache
If your Disney Plus app is the latest version, you might just need to clear the app cache.
Overloaded data could be what’s causing the problem.
“What’s cached data?”
Your data cache are the files, images, or other media that get stored in the app every time you use it.
It’s used to gather information and provide quick access. It’s why you don’t have to log in every time you open Disney Plus on your Smart TV.
Your log-in details are stored in the cache.
But the thing is, cached data reduces your device’s load time. It can drain your Smart TV’s memory and cause apps to not work.
What you can do is clear the cache on your Disney Plus app. To do this, follow these steps:
- Go to your TV’s “Settings” menu.
- From the list, select “Apps” (or “App Manager”).
- Scroll down and look for Disney Plus.
- Click the app and choose “Clear cache.”
- You can also select “Clear data.”
- Log in to your account.
Disney Plus should be working again after this fix.
Reading recommendation: 5 Ways To Use Your Smart TV Without Remote (How-To)
#6: Update your TV’s operating system
Another option you can try is to update your Smart TV’s software.
Maybe the operating system is still running on an older version. This is a common reason why newer apps like Disney Plus can’t work on your device.
“What should I do now?”
Check if there’s a system update available. Here’s are the steps:
Step 1: Open the “Settings” menu on your Smart TV. You can do this through the button on the remote. Or by selecting “Settings” on your device’s home screen.
Step 2: From the options, go to “About” then select “System Software Update.” See if the setting “Automatically check for updates” setting is turned on.
Step 3: If there’s an update, click “Update.” Then wait for the system to finish.
Once your Smart TV is updated with the latest system, open Disney Plus again.
All the movies you want should be right there. And ready to play.
Note: Before you update the software on your Smart TV, make sure that it’s connected to the internet. The update can’t download if there’s no connection.
#7: Log out of unsupported devices
Right now, Disney Plus isn’t available for all brands and types of devices. Just like it’s still unavailable in certain countries.
It’s possible that your Smart TV is unsupported by the app. The best thing to do would be to just log out.
Here are the Smart TVs that can play Disney Plus videos:
Check if your TV is on this list.
If it isn’t, don’t worry. You can still watch Disney Plus on your mobile phone. Or even your internet browser. There are lots of options.
You might also like: How To Use Smart TV As Computer Monitor (Updated)
#8: Check the Disney Plus servers
If the problem isn’t with you, then it’s probably with Disney.
Sometimes Disney’s streaming servers run into a bit of trouble. They can slow down or the software can have an issue.
Whatever the reason, the only thing you can do is wait it out.
“Is there really nothing else I can do?”
Or check what other people are saying on Twitter. It’s likely they’ll be complaining about the Disney Plus issue too.
#9: Contact the Help Center
So you’ve tried everything.
You reset your TV and reinstalled the app. You checked your internet connection.
But it’s still not working.
“So I can’t watch Disney Plus on my Start TV?”
The last thing you can try to get Disney Plus working on your TV is to call the Help Center.
It’s actually pretty convenient.
They have a list of articles and FAQs that you can check out. You might even find the solution to your issue.
If not, you can contact the Disney Plus support team through their live chat feature. Good thing they’re available every day 24/7.
You can also call them directly if you live in a serviceable area.
The Help Center can surely help you figure out the problem. They’ll have Disney Plus working on your Smart TV as fast as they can.