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(5 Fixes) Amazon Prime Not Working On Panasonic TV [2023]

Amazon Prime Not Working On Panasonic TV

The goal for the day: Binge-watch your favorite show. 

But for some reason, Amazon Prime isn’t working on your Panasonic TV. 

Don’t let that hamper your mood. I assure you, binge-watching continues. 

Check out a couple of fixes that are worth trying. 


Continue reading to find out:

  • How to reset the Amazon app.
  • How to update your TV’s software.
  • 5 fixes to resolve your Amazone Prime problems.
  • How to cast Amazon Prime to your Panasonic TV.
  • And more…

Why is Amazon Prime not working on Panasonic TV?

Your Amazon Prime isn’t working on Panasonic TV because of outdated software that causes glitches in the program. Other reasons are compatibility issues, poor internet connection, piled up cache and data, and out-of-date TV software. 

Amazon Prime not working on Panasonic TV: 5 fixes

#1: Check Amazon Prime and Panasonic TV’s compatibility

TV models manufactured in 2013 and 2014 are being left in the dark. 

In 2019, Panasonic announced that Amazon Prime Video had terminated its service app on older television models. 

And not only Amazon Prime but other major streaming services too. 

It was dismaying news for some, but it’s necessary. That’s because it’s too costly to keep providing updates to older and outdated hardware. 

So if apps are no longer working, check if your TV model is still under support. 

If not, there are most likely to lag, malfunction, or not load at all. 

These are the affected models: 

VIERA Cast 2009

  • G15.
  • G10.

VIERA Connect 2010

  • D20.
  • G20.
  • V20.
  • G25.
  • GT25.
  • VT20.
  • VT25.

VIERA Connect 2011

  • G30.
  • VT30.
  • DT30.
  • GT30.
  • ST30.

VIERA Connect 2012

  • E50.
  • ET5.
  • VT50.
  • GT50.
  • DT50.
  • ST50.
  • UT50.
  • WT50.

VIERA Connect 2013

  • E6.
  • E60.
  • BL6.
  • ZT60.
  • ET60.
  • VT60.
  • DT60.
  • ST60.
  • WT60.

EZIPTV 2011 – 2013

  • E3.
  • E5.
  • S30.
  • E30.
  • X30.
  • X3 (2011).
  • S60 (2013).
  • XT50 (2012).

So, you find your Panasonic TV on that list? Regardless, let me tell you that there’s no need to worry. 

Your Panasonic TV might be old and unsupported, but it’s not straight to the garbage. 

Consider casting devices like Google Chromecast and Amazon Fire TV Stick. They’re the saviors to these unsupported devices. 

That’s because they allow users to cast streaming services to TVs from their phones and laptops. 

Though this defeats the purpose of a smart TV, at least you don’t have to throw away a functioning television. 

How do I cast Amazon Prime to my Panasonic TV?”

There’s a solution to everything… 

Including a television with limited support. 

So here’s how you can cast your Amazon Prime to your old Panasonic TV: 

  1. Make sure you are running the latest version of Amazon Prime Video. 
  2. Open the Prime Video on your phone or laptop and check if you are signed on to the same account as your casting device. 

Note: For iPhone or iPad users, you can only use Chromecast. 

  1. Click on the Cast icon on your Prime Video app. 
  2. Tap on the device you want to cast to. 

#2: Restart your Panasonic TV

Sometimes, restarting your TV is all you need. 

A broken Amazon Prime can be because of a small glitch. 

And a restart can refresh the system. That’ll reconnect you to the servers again. 

What if restarting your device doesn’t work? Then…

#3: Update your Amazon Prime app

Update Your Amazon Prime App

Software issues can be fixed with a simple update. 

You see, an update introduces new and enhanced features. It also removes faulty files. 

This is why you must update your Amazon Prime each time it asks for one. 

How to update Amazon Prime, you ask? 

Here’s how you can do it: 

  1. Turn on your Panasonic TV and make sure it’s connected to the internet. 
  2. Go to the “Apps” tab and click on “Google Play Store.”
  3. Look for “Updates Available” and click on the app you want to update. 

If you want to update all the apps, there’s an option “Update all” for a hassle-free update. 

#4. Reset the Amazon Prime app

Sometimes, an update is not enough. 

As you continue to use programs, it uses cache and data. Those will quickly pile up and slow down your device.  

Now, one reason for slow smart TVs is limited storage and cache. Plus, data also begins to take up space. 

Though they’re temporary and convenient in terms of speed and loading time. But they’re still culprits in bugging down programs with tons of data. 

Luckily, there’s a miracle cure called app reset. 

It does wonders…

First of all, it saves storage space. Then, it brings your program to its default setting. 

Here’s how you can reset Amazon Prime on Panasonic TV: 

  1. Press the “Home” button on your remote. 
  2. Look for “Settings” and click on the “Apps” tab. 
  3. Locate the application that you want to uninstall, hold down on the tap and choose “Delete” once a pop-out appears. 

To install it again, here’s how you do it: 

  1. On the home screen, click on “Apps Market.” 
  2. Go to “Categories” and search for the app you want to install. 
  3. ClickInstall” and open the app. 

#5: Update your Panasonic Smart TV software

Apps updated. Check. 

What else? 

You also need to update your TV’s software. 

Panasonic Smart TVs operate with Android OS to run streaming apps like Amazon Prime. 

Similar to smartphones, it searches and installs updates as needed. 

This is to ensure that the system is free of glitches and bugs. It also introduces enhanced features that improve the device. 

I know. That’s a lot of updates that need to be done. 

But why? 

Apps and online services change their requirements now and then. 

And your TV has to cope with these changes to connect smoothly to the servers. Therefore giving you a seamless experience. 

To update your Panasonic TV, here’s what you can do: 

  1. Turn on your TV and connect to the internet connection. 
  2. Click on the “Main Menu” and select “Network.”
  3. Select “Software Update” and choose the latest TV update to install. 
  4. After downloading, your TV will restart. 

#BONUS: Troubleshoot your internet connection

Your internet connection plays a huge role in video streaming. 

Once your screen flashes the “Internet Connectivity Problem” sign or the Amazon Error Code 1060, you better get to troubleshoot your network connection. 

Some connectivity problems need simple fixes like:

  • Restarting your router.
  • Restarting your device.
  • Position the router closer to your device. 
  • Reconfigure the IP address by disconnecting and connecting again. 

Now, restarting your device and router are simple fixes that are overlooked. 

But believe me when I say it can solve the problem. 

It doesn’t increase your internet speed. However, it does help improve it by reconfiguring your IP address and cleaning up memory leaks.