Is your Spotify app crashing on your iPhone?
Or perhaps you can’t seem to use your Spotify Premium on it?
I know it can be truly frustrating…
But don’t worry! There are many ways you can easily fix this problem.
To troubleshoot the Spotify app that isn’t working on your iPhone…
Continue reading to learn:
- 7 effective ways to fix a Spotify Premium that isn’t working.
- 8 easy ways to make Spotify work properly on your iPhone.
- How to update your card details to fix Spotify payment issues.
- 7 simple steps to clean reinstall Spotify on iPhone to resolve app glitches.
- And so much more…
Why is Spotify not working on my iPhone?
Spotify isn’t working on your iPhone due to slow internet connection or app glitches. It’ll also fail to launch if several background apps are running. Or if the device doesn’t have enough storage to run the Spotify app. Having outdated software or corrupted system files can also cause the problem.
Spotify not working on iPhone: 8 fixes
#1: Check your internet connection
Unless you’re streaming offline, Spotify won’t work without internet.
So, if your app isn’t launching or loading, check your internet connection status.
Ensure that your device is connected to WiFi or mobile data. And that the internet speed is fast enough to run the Spotify app.
Note: You’d need at least 0.64 Mbps to stream high-quality music using Spotify Premium.
“How can I check my internet speed?”
You can visit speedtest.net to review your WiFi or data internet speed.
If the result is lower than the lowest-recommended Mbps, improve it by:
- Rebooting your WiFi router.
- Moving your device closer to the router.
- Disconnecting not-in-use devices from the network.
#2: Force-close the app
Your Spotify app can fail to work due to launching errors.
To resolve that problem, force-close the app.
Note: A force-close completely shuts down the app from the device. Which helps resolve minor app errors.
Here’s how to do it:
Step 1: Open your iPhone. Then stay on its homepage.
Step 2: Scroll from the bottom of the screen. Doing this will display the background apps’ previews.
Step 3: Swipe left and right to find the Spotify app preview.
Step 4: Swipe up the Spotify app once you’ve found it.
After this, try to open the app again, And see if it resolved the problem.
#3: Close the background apps
If force-closing the Spotify app didn’t help…
Try to force-close all the background apps running on your iPhone.
Note: Background apps are applications that are continually running on your device. Even though they’re not displaying on the screen.
You can view them by accessing the preview window.
Background apps consume data and storage. And that can sometimes cause the Spotify app to slow down or crash.
Depending on your device’s storage, it can only run several apps at a time.
Once it reaches its limit, your device apps can fail to work.
That being said…
Ensure that no background apps are running on your device before opening Spotify.
You can force-close them by following the same steps from fix #2.
#4: Free up the device’s storage
When you run the Spotify app, it creates temporary data. And that temporary data requires storage.
Note: This temporary data is important for the app to record your app usage. Which its server saves to customize your experience.
So, if you can’t open the Spotify app on your iPhone…
Make sure to free up its storage.
Additional note: Spotify requires at least 250 MB for its app to work seamlessly.
Here’s how to delete data on iPhone:
- Go to settings.
- Select “General.”
- Click “iPhone Storage.”
- Look for and tap “Recommendations.”
- Press and hold the files you want to delete.
- Then, press the delete icon on the top-right corner.
You can also watch this video to get more ideas on how to free up your device storage easily:
#5: Update the app
Sometimes, your Spotify app can lag if its software is outdated.
So, make sure to check whether there’s an update available for your app. If there’s one, update Spotify immediately.
To do that:
- Go to the Apple App Store.
- Tap the search icon at the bottom-right corner.
- Enter “Spotify.”
- Select Spotify from the results.
- Then, click “Update.”
Depending on your internet speed and how large the file is…
The installation process can take 10 to 30 seconds.
#6: Update your iPhone
Updating your iPhone software can also fix app glitches on your device.
So, try updating your device as well.
Here’s how you can do it:
- Go to settings.
- Click “General.”
- Choose “Software Update.”
- Select the latest file.
- Then, tap “Install Now.”
Note: Suppose you don’t see an “Install Now” button. That means that your iPhone is up-to-date.
#7: Restart your iPhone
Okay, updating your app and device didn’t work…
This time, try force-restarting your iPhone.
Note: A force-restart shuts down your device’s system. This completely turns OFF and ON your device.
Doing this helps refresh your iPhone’s system. Which also helps resolve electronic glitches and software bugs.
Here’s how to force-restart an iPhone 7 and up versions:
Step 1: Locate the VOLUME INCREASE button. And press it once.
Step 2: Locate the VOLUME DECREASE button. And press it once.
Step 3: Locate the POWER button. And press and hold it until the screen shuts down and the iPhone logo appears.
To restart a 1st-Gen iPhone (6 or lower):
Step 1: Press and hold the POWER and HOME buttons simultaneously.
Step 2: Continue holding them until the iPhone logo appears on the screen.
#8: Clean reinstall the app
Still didn’t work?
Then, clean reinstall the Spotify app.
What it does is completely remove Spotify from your device. Including its system folders on your device storage.
Here’s how to do it:
Step 1: Delete the Spotify cache.
Go to Spotify > Settings > Storage > Delete cache.
Step 2: Offload the Spotify app
Go to the device’s settings > General > iPhone storage > Spotify > Offload app.
Step 3: Delete the Spotify app.
On the same page from step #2, click “Delete App.” Then, exit the settings page.
Step 4: Turn off the device.
Press and hold the POWER button. Then, slide the slider to the right.
Step 5: Wait for about 5 minutes.
Step 6: Turn ON the device.
Press and hold the POWER button until the screen lights up.
Step 7: Reinstall the Spotify app.
Go to the App Store. Search for “Spotify.” Then, click “Get” to reinstall it.
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Spotify premium not working on iPhone: 5 fixes
#1: Log out from the app
“I just subscribed to Spotify Premium. But my app still won’t allow me to use its features.”
If that’s the case, try logging out from your Spotify app. Then, log in again after a few seconds.
The Spotify server may have failed to update your account after you’ve paid for Spotify Premium.
And logging out from your account helps refresh its system.
Here’s how to do it:
- Open the Spotify app.
- Tap the gear icon on the top-right corner.
- Scroll down to the bottom of the page.
- Click “Log out.”
- Wait for at least 60 seconds.
- Then, log in to your account again.
Note: You may have to do it a few times before Spotify updates your app for Premium use.
#2: Log in using your username
If you’ve logged out from your account but can’t seem to log in…
Try logging in using your username and password.
Doing this can also help ensure that you’re logging in to the right account. In case you have a duplicate account.
Suppose you have one, make sure to permanently delete it.
“But I can’t remember my username….”
There are 2 ways you can find your username name outside the Spotify app:
- Check the payment receipt sent in your email.
- Log in to the Spotify web player via Facebook, Google, or Apple ID.
On the Spotify web player, you can find your username in the top-right corner of the page. Right next to your profile icon.
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#3: Re-subscribe to the Premium plan
Are you sure that your account is still subscribed to a Premium plan?
If not, check the subscription status on the Spotify website.
To do that:
- Log in to the Spotify web player.
- Tap your username.
- Select “Account.”
- Click “Account Overview.”
- Scroll down to the “Your Plan” section.
- Then, see your subscription status.
If it displays “Spotify Free,” then your Premium plan has been disabled.
And that can happen if your account auto-payment has failed to process.
To re-subscribe to your Premium plan:
- Tap “Available plans” from the left menu.
- Choose your desired Premium plan.
- Click the “Select” button under it.
- Then, enter your billing details.
#4: Check your payment status
You may also check the payment status on your bank statement.
Sometimes, your payment can fail to process due to:
- Insufficient balance.
- Bank service maintenance.
- Spotify server maintenance.
- Connection glitches between the two systems.
So, check whether your payment has gone through or not.
If you’re using a mobile bank app, you can check your bank statement within the app.
Suppose it says, “Pending.” Re-sent your payment to Spotify.
“How can I do that?”
You have 2 options, either:
- Call your bank support for help.
- Cancel the pending transaction. And re-process your payment.
Note: If you’re using an auto-pay system, just wait for Spotify to collect your payment again after a few days.
#5: Update your card details
Or, if you want, you can update your card details.
Do this also if you:
- Have renewed your card.
- Want to change your payment method.
Here’s how to do it:
Step 1: Log in to the Spotify account page.
Step 2: Go to the “Account” setting. Tap your profile username, then tap “Account.”
Step 3: On the left menu, select “Account Overview.”
Step 4: Navigate to the “Your Plan” section.
Step 5: On your Premium plan section, find and click “Update.”
Step 6: Select your desired payment method.
Step 7: Enter your billing details.
Step 8: Follow the on-screen instructions to connect your bank to Spotify.
BONUS: Contact Spotify Payment Support
Suppose you’ve tried all the troubleshooting methods above. But you can’t still use the Spotify Premium features…
Send Spotify Support a message.
Just tap the “Send Message” button to open the Support bot. Then, type your concern.
Here are the things that Spotify support can do for you:
- Resolve glitches on your account.
- Check your subscription and payment status.
- Refresh your account to update your subscription.
Other than that, you have to contact your bank to follow up on your pending or failed payment.
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