Did your Spotify account get logged out from all your devices?
And now you’re getting an “Incorrect username or password” error whenever you try to log back in?
Well, I’m sorry to break this to you…
But either Spotify has disabled your account. Or your account got hacked!
If you want to know what might have possibly caused it…
Read on to discover:
- 5 possible reasons why Spotify deleted your account.
- What to do if your account gets disabled after deactivating your Facebook.
- Whether you can keep your Spotify data if your linked account gets deleted.
- How to disconnect Facebook from Spotify to avoid your account from being disabled.
- And much, much more…
Why did my Spotify account get deleted?
Your Spotify account gets deleted due to detected fraudulent activities and chargebacks. It’ll also be disabled if your connected Google, Facebook, or Apple ID account no longer exists. Or if you’re using music converters or any type of modifications to be able to use Spotify Premium for free.
Spotify deleted my account: 5 reasons & fixes
#1: You chargebacked Spotify
Note: If you’re using Spotify Free, skip this section. And jump to reason #2.
Did you chargeback Spotify after paying your recent Premium subscription fee? If yes…
Then, uh-oh! Spotify might have disabled your account.
Note: Chargeback means reverse payment. It’s when you automatically charge your merchant for a refund.
In general, customers do this if they receive a damaged or incorrect item. Or if they just aren’t pleased with the product or service.
In that case, Spotify has all the right to end its service when you do this. Because:
- This violates the Spotify Premium terms and conditions.
- Premium service is paid for, and you can’t use it if you run a chargeback.
Spotify considers chargebacks as a type of fraudulent activity.
Since it’s clearly stated in its T&C that Spotify paid subscriptions are non-refundable, unless you:
- Filed an arbitration proceeding.
- Bought a Spotify Premium gift card.
- Paid through one of their service partners (e.g., iTunes).
As doing so evidently breaks the contract.
What you can do: Create a new account.
But this time, make sure to register with a new email. Plus, avoid using the same payment card you’d used with your previous account.
#2: You’ve deactivated your connected Facebook account
If you’ve created your Spotify using your Facebook account…
And you’ve recently deactivated your Facebook profile…
Then, your Spotify will be disabled. Since you’re basically using Facebook to stream Spotify music.
Note: When you deactivate your account, your profile will be hidden from Facebook. But you can reactivate it anytime by logging in again to your account.
What you can do: Disconnect Facebook from your Spotify account.
However, you can only do this if you’ve linked your Facebook after creating your Spotify account. And not when you use Facebook to create a Spotify account.
If you’ve created your Spotify profile via Facebook log in, your best solution is to either:
- Create a new Spotify account.
- Log in using your Facebook email and password.
Step-by-step guide on disconnecting Facebook from Spotify
Step 1: Log in to the Spotify account page.
On your iPhone, open your Safari browser. And go to Spotify.com to log in.
Step 2: Tap the drop-down menu icon.
Look for a down-pointing arrow icon at the top-right corner of the page. It’s next to your profile username.
Step 3: Select “Settings.”
Step 4: Scroll down and search for the “Social” section.
Step 5: Finally, click “Disconnect from Facebook.”
Look for a blue button under the “Facebook” section.
You might also like: How to delete a Spotify account on iPhone?
#3: Your connected account has been deleted
The same thing will happen: Your Spotify profile will get disabled.
Your Spotify and connected account work as one.
Suppose you’ve created your Spotify profile by linking your Facebook profile. Spotify becomes a third-party service on your Facebook account.
What you can do: Log in using your Facebook credentials. Or create a new account by entering an email address and password.
That way, your Spotify account won’t get affected. Even if you delete your connected social media accounts.
Doing this also makes recovering your disabled account easier and more convenient. Since you have direct access to your Spotify email address.
“Can I transfer my Spotify playlists to my new account?”
If you can prove your account ownership, then you can.
Just contact Spotify support using your new profile. And submit valid documentation (e.g., bill payments).
Or you can use this contact form if you haven’t created a new account yet.
Otherwise, you have to do it manually. See the below instructions.
Note: This method can only work if your playlists are public.
By default, new playlists are always made public. So, you should be able to access/search your old account’s playlists. Unless you’ve turned off this setting.
How to manually transfer Spotify playlists to your new account
Step 1: Log in to your new Spotify account.
Step 2: Tap the search button at the bottom of the screen. Look for a magnifying glass icon.
Step 3: Enter your old username on the search bar.
Step 4: Select your old profile from the results.
Step 4: Click any playlist to open it.
Step 5: Tap the three-dots icon on the left side of the play/shuffle button.
Step 6: Press “Add to other playlist.”
Step 7: Select your desired playlist. Or click “New Playlist” to create a new one.
Step 8: Repeat steps #4 to #7 until you’ve transferred all your playlists to your new account.
Alternatively, you can click the heart icon on the playlist to save it on your profile.
However, doing this won’t allow you to add/remove songs and customize the playlist to your liking.
Check out: (5 Fixes) Spotify Account Already Linked PS4
#4: You’re using a third-party music converter
Using a music converter to download Spotify music can also get your account disabled.
Based on Spotify’s T&C, you can only download tracks for offline listening within the app.
So, using music converters to download tracks illegally is a breach of contract.
Note: Music converters become “illegal” once they output tracks from paid music apps. Such as Spotify and Apple Music.
What you can do: Create a new account using a new email address.
If you want to continue using Spotify and listen to music from it offline, subscribe to its Premium plan.
Pro tip: Ask your friends or family members to join your Duo or Family Premium plan. Doing this will save you tons of costs since these promos come at a discounted price.
Want to know how you can subscribe to Spotify Premium? Then, watch this video:
#5: You’re using modifications to use Spotify Premium for free
One thing that can also get your Spotify account deleted is…
Using any type of modifications to be able to use Spotify Premium for free.
Some users use hacking/modded apk to use Spotify Premium without paying anything. Which is, of course, illegal, according to Spotify’s T&C.
Note: A modded apk is an illegal duplicate of an app. Users often install it on their devices to use apps that aren’t available in their region. Or to get paid apps for free.
Basically, these apk hack Spotify’s server to unlock Premium features. Which includes:
- Offline listening.
- Ad-free streaming.
- Unlimited skips/shuffle.
- On-demand music streaming.
- Playlist creation and customization.
Warning: Downloading these hacking apk can not only get your Spotify account deleted. But also download personal information saved on your mobile. Or bring viruses on your device.
So, avoid using such apk. Especially on devices that you use for personal or work purposes.
What you can do: Uninstall the hacking apk on your device. And create a new Spotify account using a new email.
For your safety, delete every folder associated with that apk. Just head over to your file manager and enter the apk name on the search bar.
BONUS: Someone has hacked your account
“But I didn’t do anything of the above!”
If that’s the case, then perhaps your Spotify account gets hacked.
Note: Hacking is the act of illegally taking access to someone else’s account. Without the person’s permission. Many people do this to use Spotify Premium without paying fees.
Here are some clear signs that your account gets hacked:
- Your account email address has changed.
- There are unfamiliar songs and playlists in your library.
- You can’t log in using your username/email and password.
- The Spotify music player is playing a song you didn’t put on.
- You didn’t receive an email when you tried to reset your password.
- You can’t log in using your Apple ID, Facebook, or Google account.
If this happens to you…
What you can do: Immediately report your account as hacked.
Here’s how you can do it:
- Visit Spotify support.
- Click “Send Message” to open the chatbox.
- Then, tell the agent that your account got hacked.
- You’ll be asked to verify yourself – it’s mandatory regardless if you’re using Spotify Free or Premium.
Just follow their instructions, and you’ll soon get your account back.
Reading recommendation: (7 Fixes) Spotify Not Working On PC