I get it, you enjoy watching the TV comfortably.
That’s why you have a Samsung TV with the Spectrum app installed.
But, what do you do when Spectrum suddenly won’t work?
Without it, you’ll lose access to more than 250 channels.
However, there’s no need to panic.
Let me help you and…
Continue reading to know:
- The most common reasons why the Spectrum app isn’t working.
- 9 simple troubleshooting tips to fix the Spectrum app on your Samsung TV.
- Easy to follow guide on how to update your Spectrum app and your device.
- And so much more…
Why is the Spectrum app not working on my Samsung TV?
Your Spectrum app isn’t on your Samsung TV because of a poor network connection. Aside from that, the app won’t work if your device isn’t compatible or missing an update. In some cases, minor bugs cause the Spectrum app not to work. However, a quick reboot can easily fix that.
Spectrum app not working on Samsung TV: 9 fixes
#1: Reset your internet connection
When an app doesn’t work, 1 of the most common reasons why is network problems.
So, is your internet running slow?
Have you been struggling with an intermittent connection?
If that’s the case, the Spectrum app on your Samsung TV will struggle as well.
How to fix it
First, you can try to reset your Wi-Fi by rebooting your router.
All it takes is to unplug your router’s cable from the socket.
Then, plug it back in again.
Although this step is pretty simple, it allows the router to restart its tasks and processes.
Here’s why you need to do this:
The router is the one responsible for providing unique IP addresses.
In some cases, it can get overwhelmed with IP address requests that it can’t keep up with the demand.
Therefore, it leads to an unusually slow network connection.
Fun fact: Resetting your router does more than just give your device time to breathe. It can also fix a poor connection with your internet service provider (ISP).
When your router shuts off, it also disconnects from the ISP. And when turned back on, it’ll get a fresh new connection with it.
So if you’re having network problems, the easiest fix is to pull the plug on your router!
#2: Troubleshoot device network issues
But what if it’s your device that’s having connection problems?
Without internet, the Spectrum app won’t work on your Samsung TV.
Considering this, here’s how you can troubleshoot connection issues on your TV:
Step 1: Check if your device is connected to an internet network.
You can do this by looking at Samsung’s Network Status page:
- Go to the Home page.
- Open the Settings menu.
- Under the General tab, select Network.
- Choose the Network Status option.
A diagram would show whether or not your TV has an internet connection.
- The blue dots show that the device is connected.
- An ‘X’ icon means that the TV isn’t linked with any network.
Step 2: Connect your Samsung TV to the internet
Now, there are 2 ways to connect your Samsung TV to the internet.
The first option is to use an ethernet cable to link your TV directly to the router. Take note that this type of connection is more reliable and efficient.
On the other hand, you can also pair your Samsung TV to a wireless network.
Here’s how to connect your device to the Wi-Fi for the first time:
- Press the Menu button on your remote.
- Browse to the Network tab and select Network Settings.
- Choose the Network type and pick Wireless.
Your device will automatically search for the discoverable networks nearby.
Then, choose your home network from the list.
Lastly, input the profile password when needed.
Step 3: Access the app again
Once you’ve connected your Samsung TV to the internet, try to access the Spectrum app.
If you’re only dealing with network problems, it should be able to load up this time around.
#3: Reboot your Samsung TV
There are instances where your Samsung TV encounters minor bugs and glitches.
So, when your Spectrum app isn’t working on your Samsung TV…
It’s possible that what you’re dealing with is only a minor bug.
When this happens, the simplest thing you can do is restart your Samsung TV. And that’s a very simple process.
Plus, it also has minor implications for your device.
The purpose of restarting your Samsung TV is to refresh its firmware and cache.
These 2 components play a role in the way your device works.
The firmware refers to the electrical parts of your TV.
While the cache deals with the device’s memory. But instead of resetting or deleting the device’s memory, it only aims to refresh its processes.
Now, this step is also referred to as a power cycle, cold boot, or soft reset.
So, unlike a full hard reset, this process doesn’t affect your device settings.
You also don’t have to worry about losing your TV’s data and memory.
Without further ado, you have 2 options on how to restart your Samsung TV.
Use the remote
- Using your Samsung TV remote, press the power button to turn off the device.
- Without letting go of the power button, wait until your device turns back on again.
Force shut your device
- While your TV is on, unplug the power cord from the socket.
- Wait for 1 to 2 minutes before plugging the adapter back in.
- Turn on your Samsung TV.
- Your device will automatically undergo a restart procedure.
After a restart, your device’s tasks and workload go back to 0.
With this, it can run faster when you open the Spectrum app again.
Recommended read: 15 Best Ways To Speed Up A Slow Samsung Smart TV
#4: Restart your Samsung Smart Hub
The Samsung Smart Hub is an integrated program found in most Samsung Smart TVs.
What is it?
It’s a program used to organize your TV’s apps, media, and features.
It also allows you to link your Samsung account and use Samsung apps on your device.
With that, you can find and access the Spectrum app on the Smart Hub.
So, when the Spectrum app suddenly won’t work, you can try to restart the Smart Hub.
- Tap on the Home icon on your remote.
- Go to the Support page in the Settings menu.
- Find the Device Care and Self Diagnosis options.
- Select Reset Smart Hub.
#5: Download and install the Spectrum app again
So your internet connection is working just fine…
And you also tried to restart your Samsung TV.
But still, the Spectrum app won’t work at all…
Well, before you get even more frustrated…
The next thing that you can do is uninstall the app from your device.
And no, this isn’t a sign that you’re giving up on your Spectrum app.
Instead, you’re only making sure that it’s downloaded and installed on your Samsung TV properly.
So, the first thing you need to do is…
Delete the app from your device:
- Go to your Samsung’s Home page.
- Go to the App page and open the Settings menu.
- Find the Spectrum app on the list.
- Select the app and tap on Delete.
Expert tip: Sometimes, deleted apps leave residual data on your device. To avoid this, clear the app’s cache before deleting it.
Here’s how to do that:
- Press the Home icon on your remote.
- Open the Settings menu and open Apps.
- Select the System Apps tab.
- Find the specific app and choose Clear Cache.
Now that your Spectrum app is uninstalled from your device, all you need is to re-download it.
- Simply open your device’s Apps menu.
- Type in the name of the app in the search bar.
- Type in Spectrum, and the app will pop on the screen.
- Download the app and wait until it’s finished installing.
- Open Spectrum and input your log-in details to see if it would work properly.
Read also: 7 Steps To Delete An App On Samsung TV In Seconds
#6: Check if you’re using a Spectrum-compatible device
The Spectrum app strives to put out the best possible features.
That’s why it often has system and app updates.
These updates fix bugs and glitches.
And it also improves the user interface and experience.
But because of the Spectrum app’s fast and regular updates…
Some devices are no longer compatible with it.
Considering this, do you have a Samsung TV that’s a couple of years old?
If so, it’s possible that your device can no longer support the latest Spectrum updates.
But how would you know if your Samsung TV is still compatible with the Spectrum app?
Samsung made a list of their Spectrum-compatible models.
It includes different devices including:
If your device is on the list, congratulations. You can still enjoy the Spectrum app on your device.
But if it’s not…
Check out this video to use Spectrum on other devices:
#7: Update your devices
As I mentioned earlier, Spectrum pushes out a ton of updates.
Considering that you have a Spectrum compatible device…
Then why is the Spectrum still not working on your Samsung TV?
Well, 1 possible reason is that your device and app are missing updates.
What do I mean?
Generally, there’s nothing wrong with missing a few minor updates.
You can opt not to update an app, especially if your device memory is nearly full.
However, it’s not the same for major system updates.
Simply put, your device or app won’t work if you don’t get their latest improvements.
So, when your Spectrum app isn’t working on your Samsung TV, you need to check if your app and device are both up to date.
The update problem goes in 2 ways.
It’s either your Samsung isn’t updated. Therefore it couldn’t run the latest Spectrum app.
Or, your Spectrum app isn’t updated and thus, couldn’t run on the latest Samsung OS.
If that’s the case, then the solution is pretty straightforward:
Just update your Spectrum app or your Samsung TV.
So first, here’s how to update your Spectrum app:
- Press the Home icon on your remote.
- Open the Apps menu.
- Select the Gear icon on the top of the screen.
- Click on the Auto-update option to enable app updates.
But the process of updating apps is different for older Samsung TV models.
You need to follow these steps if your device still runs on Samsung’s SmartThings hub.
Let me guide you…
- On your remote, press the Smart Home button.
- Head over to the Featured menu.
- Find the Spectrum app and click to open additional app options.
- Choose Update.
#8: Find out if the Spectrum server is down
Another reason why your Spectrum app won’t work on your Samsung TV is simply that the app’s server is down.
What does that mean?
A server is the main computer that runs all of a site’s operations.
And sometimes, an app’s server can crash for various reasons.
Some of the most common reasons for downtime is when the server is:
- Adding updates.
- Overloaded or overworked.
- Experiencing a malicious attack.
So, when the Spectrum server is down, no one can access the app or site.
There are several ways to check if the Spectrum server is up or not.
First, try to open the Spectrum app on devices other than your TV.
If you can access the app on your computer or phone, then there’s simply something wrong with your Samsung TV.
Aside from that, you can also check the web for more information about the Spectrum server.
Often, companies would announce that their server is experiencing some downtime.
#9: Contact Spectrum or Samsung support
When none of these fixes work, it’s best to contact either Spectrum or Samsung’s customer support.
The Spectrum support service can troubleshoot your Spectrum account for you.
On the other hand, Samsung can check your TV.
They can find out if you’re dealing with a more complex network, software, or firmware problem.