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(11 Fixes) Sony TV Won’t Connect To WiFi [Updated 2023]

Sony TV Won't Connect To WiFi

Sony has been in the tech industry since 1946.   

And throughout the years, they’ve built credibility by creating high-quality products. 

But now, you’re thinking: 

“Are they really that great?”

And that’s because your Sony TV won’t even connect to WiFi.

But don’t worry, I’m here to help. 

Keep reading to discover:

  • Top secret Sony TV settings to resolve WiFi issues.   
  • 11 quick and easy fixes to connect your Sony TV to the Internet.
  • Must-know reasons why your Sony TV won’t connect to the WiFi.
  • And this is just the beginning…   

Why won’t my Sony TV connect to WiFi?

Your Sony TV won’t connect to WiFi because you have a weak Internet connection. Or you have router problems and network traffic. Your TV could also have outdated TV firmware or hardware issues. Otherwise, your Sony TV’s malfunctioning.

Sony TV won’t connect to Wifi: 11 fixes

#1: Set up a proper wireless connection

Note: If you’ve already set up a wireless connection in your Sony TV, skip to fix #2. 

Usually, connecting smart TVs to the Internet is as easy as counting 1, 2, 3. 

But that’s not always the case for a Sony TV. 

And that’s because Sony has different TV models on the market right now, such as:

  • Google TVs.
  • Android TVs.
  • Non-Android and Non-Google TVs. 

With all these various models, the setup process can get a little bit tricky. 

So it’s understandable that you can’t connect to the WiFi right now. 

But you don’t have to worry one bit. Since I’m here to guide you.

And no matter your Sony TV model, I’ve got a fix for you. 

Starting with… 

Sony Google TVs and Android TVs: 

Step 1: Open the TV Settings

Do this by pressing the Quick Settings button on your remote. 

Or, press the Home button and then click the Settings screen. 

Step 2: Go to WiFi settings 

Now, the steps to do it depend on the model. But, here are the 3 ways to get there: 

  • Network & Internet > Wi-Fi. 
  • Network > Network setup > Easy > Wi-Fi.
  • Network & Internet > Easy setup >  Wi-Fi.  
Step 3: Choose the WiFi network you want to connect to 

After doing so, your TV screen will prompt you on how you want to proceed. 

That said, there are 2 options to connect: 

  • Scan list. 
  • WPS button. 

Use Scan list to manually connect with a WiFi network. 

Or the WPS button to automatically connect to your router. 

Done selecting? 


Step 4: Complete the setup by following the instructions on the screen. 

For instance, entering the WiFi password.

Now, here’s what to do if you have a…

Non-Android and Non-Google TVs: 

You see, for this type of TV model… 

There are 2 sub-types based on how they connect to the WiFi. 


  • Wireless LAN-ready TVs. 
  • Built-in wireless LAN TVs. 

And the setup processes for these two are quite different. 

That’s why setting up the wireless connection can get confusing.

But, just follow these steps… 

How to setup WiFi for Wireless LAN-ready TVs: 
  1. Ready your UWA-BR100 wireless LAN adapter
  2. Plug the adapter into your TV’s USB input. 
  3. Press the Home button on your remote. 
  4. Go to Settings > Network > Network setup
  5. Press Set up network connection or Wireless Setup
  6. Select the WPS connection method. 
  7. Follow the on-screen instructions to complete the setup process. 


How to set up WiFi for Built-in wireless LAN TVs: 
  1. Press the Home button on your remote. 
  2. Go to Settings > Network > Network setup
  3. Select Set up network connection or Wireless Setup.
  4. Click the Scan connection method. 
  5. Follow the on-screen instructions to complete the setup process.   

#2: Power cycle TV

I know the term power cycling seems complicated. 

But I’m telling you it’s not. 

In fact, it’s one of the most straightforward ways to fix technical issues like this one. 

And that’s because it’s basically unplugging and replugging the TV’s power cable. 

“How does that solve the problem?”

When you power cycle your TV… 

You’re draining the TV’s power down to its very circuit. 

And by doing so… 

All the hung-up electrical processes that are causing glitches will restart.

And that can solve your WiFi issues, as well. 

But keep in mind that you have to power cycle your TV the correct way. 

So you’ll ensure every bit of power in the circuit’s drained. 

Just follow the steps on…

How to power cycle your TV:

  1. Turn your Sony TV OFF. 
  2. Unplug your TV’s power cable from the socket. 
  3. Wait for 3-5 minutes. 
  4. Plug your TV’s power cable back into the outlet. 
  5. Turn your Sony TV ON. 

#3: Restart the WiFi router

Restart The WiFi Router

This fix is the perfect follow-up to the previous one. 

That’s especially the case if power cycling your Sony TV didn’t do the job. 

And if you haven’t restarted your router for this month. 

Because did you know? 

Routers need to “take a break” once a month to ensure it does their job properly. 

Otherwise, if you don’t let it rest, you’ll experience: 

  • Lag issues.
  • Poor signal strength.
  • WiFi connectivity problems.

And restarting the router is the much-needed break I’m talking about.

“How do I restart my WiFi router?”

  1. Turn OFF your WiFi router. 
  2. Remove its plug from the socket. 
  3. Wait for 1-2 minutes. 
  4. Plug the cable right back into the socket. 
  5. Turn your router ON.  

Pro tip: If you have a WiFi modem, you can also try restarting it to help resolve the WiFi issue. 

#4: Check TV’s “Network Status”

I’m gonna be honest with you. 

Checking your Sony TV’s network status doesn’t directly solve your problem. 

But what it can do is point you in the right direction.

So you’ll know how to proceed with the troubleshooting. 

And that’s because when you view your network status… 

You’ll gain a lot of helpful data, such as: 

  • Network SSID. 
  • Connection method.
  • The signal strength of the wireless connection. 

And you can use that to know what actions you can take to fix the issue. 

So, here’s…

How to check your Sony TV’s network status:

Step 1: Press the Home button on your remote control. 

Step 2: Go to Settings > Network Setup > View Network Status

Step 3: Tap Enter and check your TV’s network status. 

Step 4: Check if your connection method is set to Wireless

Because if you don’t, your wireless connection won’t work. 

So, if your connection method’s Wired. Then do the following: 

  1. Press your remote’s Home button. 
  2. Go to Settings > Network Setup > Set up Network Connection. 
  3. Click Custom. 
  4. Press Wireless Setup. 
  5. Ensure that Wireless Device and Internet Access shows OK

“Internet Access doesn’t display OK.”  

Then proceed with the following steps. Plus, call your ISP to help you with the issue. 

Step 5: Ensure that the Network SSID matches the name of your router. 

If it doesn’t, then that means you’re connected to the wrong network, 

And you should connect to the right one. Doing that could help solve your WiFi problem. 

Step 6: Take note of the signal strength of your wireless connection, 

Does it appear with a dash (-)? 

If so, your Sony TV isn’t connected to the WiFi router’s network. 

And you need to set up that connection. 

Pro tip: You could go back to fix #1 to set up that wireless connection.

Anyway, if your TV’s signal strength is anything but superb. 

Then that could be the reason why you’re having this issue. 

And that’s why you have to… 

#5: Boost the signal strength

Now, doing this won’t only fix your WiFi connectivity problems. 

But also enhance your overall TV experience. 

And that’s because you’ll get a more robust connection. 

So, here’s how to strengthen your TV’s signal: 

  • Keep the distance between TV and router within 25 ft.
  • Place the TV and router in a location without walls between them. 
  • Remove electrical devices that are near both the TV and the router. 

#6: Update “Date and Time” settings

Have you noticed something unusual with your Sony TV’s date and time? 

Like, it’s not in sync with your wall clock or other devices’ settings? 

Then that’s the reason why you’re having Internet connectivity issues. 


You see, even if you’re connected to a strong WiFi network… 

Your Sony TV’s apps and websites won’t allow you to access them. 

And that’s because you need the correct time and date to establish a secure connection. 

So, if you don’t have a secure network… 

You won’t be able to access the Internet at all. 

“How do I update my TV’s date and time settings?”

Step 1: Set the correct time zone. 
  1. Press the Home button on your remote.
  2. Go to Settings > System
  3. Tap Date & Time.
  4. Select Time
  5. Press Set time zone and choose your city. 
Step 2: Set the date and time automatically. 
  1. Go to Settings > System.
  2. Press Date & Time.
  3. Select Automatic date & time.
  4. Toggle ON. 

Note: This process involves an Internet connection. If you’re having problems with the network, proceed to Step 3.

Step 3: Set the date and time manually  
  1. Go to Settings > System.
  2. Press Date & Time.
  3. Select Automatic date & time.
  4. Toggle OFF.
  5. Tap Date and set the date. 
  6. Press Time and set the time.  

You might also be interested: Sony TV connected to WiFi but no Internet

#7: Perform Refresh Internet Content

After updating your Sony TV’s date and time settings, this fix works best. 

Although it’ll still be beneficial otherwise. 


Because your TV needs a quick connection refresh to go back online. 

At that moment, all the TV and network processes will start syncing.

And once finished, the “gears” will start moving smoothly again. 

As a result, you’ll solve your TV’s WiFi connectivity issue. 

With that said…

Here’s how to perform Refresh Internet Content: 

  1. Press the HOME button on the remote.
  2. Go to Settings > System.
  3. Press Set up > Network > Network Set up.
  4. Select Refresh Internet Content.

“I still can’t connect to the Innernet.”

Don’t worry. The following fix could help you…

#8: Reset Network settings

If tweaking your TV’s settings didn’t help solve the problem… 

Then you could be dealing with a WiFi adapter issue. 

And the best way to fix that is to reset your WiFi network. 

With this process, you’re restarting everything related to the WiFi connection, such as: 

  • WiFi SSIDS. 
  • VPN settings.
  • Paired devices. 

Not only that, but it can also give a remedy to this WiFi error. 


By getting rid of the network settings…

You’ll also remove any adapter issues that come with it. 

“Okay. But, how do I do it?” 

It’s easy to reset your WiFi network. Just follow:

  1. Press your remote’s HOME button. 
  2. Go to Settings > System > Advanced.
  3. Tap Reset Options
  4. Select Reset network settings.
  5. Confirm to Reset settings
  6. Reconnect to your desired WiFi network by referring to fix #1.

Note:  The exact process could be different depending on your TV model. For more information, read your manual.

But if restoring your Sony TV’s WiFi settings didn’t work…

You can opt to…

#9: Install a wired connection

As you know, WiFi connections are excellent.

They’re convenient, wire-free, and can even accommodate a lot of devices at the same time. 

And those are their edges against wired connections.

But, when it comes to reliability and speed…

Wired connections will always come out on top. 

And that’s why you should consider switching to a wired network. 

You won’t only solve your WiFi problems… 

But also get the benefits of having an Ethernet cable connection. 

And if you want a step-by-step guide to set up your wired connection…. 

Then check out the video below: 

#10: Update Sony TV’s firmware

Even a wired connection didn’t fix the WiFi issue? 

Then that could mean your Sony TV’s firmware’s outdated. 

And I just know how to resolve that. 

“How do you know it’s the problem?”

You see, outdated firmware leads to a lot of different glitches. 

Some examples are: 

And if you were to ask me, it includes this network issue you’re having. 

So, here’s… 

How to update Sony TV to the latest firmware:

  1. Press the Home button on the remote.
  2. Go to Settings > Customer Support.
  3. Press Software Update.
  4. Choose either USB or Network.
  5. Follow the on-screen instructions.

#11: Restore TV to factory settings

You haven’t had any luck in all the fixes above? 

No wonder you’re getting frustrated. 

But you can take a deep breath right now. 

That’s because we have the greatest trump card ever. 

And that’s restoring the TV to factory settings. 

Trust me, there’s a reason why it’s usually the last resort. 

Factory reset is really effective. But doing it also wipes out all your information in your Sony TV. 

And right now, you’re likely left with no choice. 

So, now let’s give this a try. 

“How do I factory reset my Sony TV?”

  1. On your remote, press the Home button. 
  2. Go to Settings > Customer Support.
  3. Select Factory Settings.
  4. Confirm Yes.

BONUS: Contact Sony support

At this point, you’ve done all the common fixes to solve your Sony TV’s WiFi problem. 

So if you still have this issue… 

You could be dealing with hardware problems. Or some unusual error. 

And in those cases, it’s best to hand them to Sony. 

All you need to do is… 

Contact them via: 

  • Live chat.  
  • Call Us: 239-245-6354.
  • Text with an Agent: 239-245-6354.
  • Support by Sony app (iOS and Android). 

Note #1: Support is only available during their operating hours. Check out the table below for more information: 

DayHours of Operation 
Monday to Friday9 AM to 9 PM ET
Saturday to Sunday10 AM to 8 PM ET

Note #2: Message and data rates may apply when calling and texting Sony.