Smart TVs are called “smart” because they can connect to the internet.
But now that your Sony TV doesn’t have an internet connection…
Does that mean it’s…
Let me stop you there.
Don’t worry. Your TV is still as intelligent as ever.
And really, it just needs a little help from your end.
Continue reading to learn:
- 9 easy fixes to make your TV’s internet work again.
- The most common reasons why this problem happens.
- How correcting your TV’s time and date settings can solve this issue.
- And much, much more…
Why does my Sony TV say connected to WiFi but no internet?
Your Sony TV says connected to Wifi but no internet because your Wifi router is too far from your TV. Sometimes, it’s because too many devices are connected to your network. And in other cases, an incorrect time and date on your Sony TV causes this problem.
Sony TV connected to WiFi but no internet: 9 fixes
#1: Power cycle your TV
The simplest method to troubleshoot any TV errors is to do a power cycle.
Power cycling is the process of completely shutting down your TV.
Or, in other words, draining all of its power.
You can do this by unplugging your TV for a set duration of time.
“How would this even fix my Internet?”
Well, when you shut down your TV…
You allow it to rest completely.
And this does a lot of things like:
- Refreshing your TV.
- Deleting its temporary caches.
- Removing minor bugs and glitches.
A power cycle is effective enough to boost your TV performance once you turn it ON again.
And your internet connection is 1 of the many factors that’ll be positively affected by this.
You can achieve all these fancy results way easier than you think.
To power cycle your Sony TV:
- Unplug it from the outlet.
- Wait for 2 minutes.
- Plug your TV into its power source again.
- Turn it ON.
#2: Reset your router
If power cycling your TV didn’t fix your internet problem…
Try to reset your router.
Like your TV, Wifi routers can also get overloaded by running a lot of tasks.
Especially if there are a lot of devices connected to the router’s network.
But don’t worry. This fix is easier than the first 1.
To reset your router:
- Unplug the router’s cable from its power source.
- Wait for 1 minute.
- Plug it back again.
- Wait for all of the router’s lights to turn green.
Note: Ensure that your TV is still connected to the Wifi after resetting your router.
Check if this fixes the problem. And if it doesn’t…
#3: Check your TV network status
The network status setting of your TV lets you know if…
The Wifi you’re connected to actually has a working Internet connection.
Sometimes your router will let you connect to its Wifi network but won’t give you access to the Internet.
But there’s nothing to worry about.
It’s easy to find out if this is the case with your Sony TV.
To check your Sony TV’s Network Status:
- Tap Menu on your remote control.
- On your screen, select Settings.
- Click Network.
- If you can’t find Network, select Advance instead.
- Click View Network Status.
Check if your screen displays this:
|Wireless Device on TV
If any of these settings are different on your TV…
Then that means your router’s the 1 that has a problem.
And you should contact your internet provider.
You might also want to know: Where Are Sony TVs Made? 8 Countries Revealed
#4: Bring your router closer
If your TV is connected to Wifi, but you’re not getting any Internet connection…
It could be because your router is too far away.
Your router should be within 25 feet of your TV as a general rule.
Any further than that, your TV won’t get enough signal from your Wi-Fi.
That’s why I suggest the following: keeping both devices within 10 feet of each other for maximum signal strength.
And if possible, place your TV and router in the same room.
Note: Keep devices that can interfere with your Wifi signals away from your router.
Some examples of these are:
After moving your router closer and removing any possible signal interferences…
Check if your Sony TV can now access your internet connection.
#5: Disconnect other devices from your network
If your TV still doesn’t have internet…
I suggest disconnecting other devices that are connected to your Wifi.
Because if there aren’t any more internet connections to use up…
It won’t matter how close your router is to your TV.
Your Sony TV still won’t be able to access your Wifi…
If the network is too congested.
“How can I disconnect other devices?”
You can do this by individually disconnecting your gadgets from your Wifi.
Note: But if you want a shortcut, you can change your Wifi’s password instead. Doing so will automatically disconnect every device connected to it. However, this process will also disconnect your TV, so make sure to connect it again afterward.
Still having trouble? Then you might need to…
#6: Correct your TV’s time and date
“What does my TV’s clock have to do with my Wifi connection?
This might sound like a long shot from your issue.
But you’ll be surprised to know that an incorrect time is 1 of the leading causes of this internet problem.
According to some Sony TV owners…
Even a slight difference of 3 minutes in their TV clock stopped their Internet from working.
But there’s nothing to worry about.
It’s very easy to recalibrate your TV’s internal clock.
To correct the time and date of your Sony TV:
- Press the home button on your remote control.
- Tap Settings.
- From the list, select System Settings.
- Now, click the Date and Time section.
- Disable this setting.
- Check what time it is on your phone.
- Manually input the time on your device.
- Click Save.
- Restart your TV.
If this doesn’t fix the problem…
#7: Change the DNS settings of your TV
“What’s that anyway?”
DNS stands for Domain Name System.
And in simple terms…
It helps your TV access websites and load internet resources.
So if this setting isn’t configured correctly…
You’ll either have a slow internet connection or your internet won’t work at all.
I know the name sounds complicated and intimidating.
But don’t worry.
Changing your DNS to its correct settings requires just a few button clicks.
And I’ll be here to teach you exactly how you can do it.
To change your TV’s DNS configuration:
- Press the Home button on your remote.
- Find and select Settings > Network.
- From the list, click Network Settings.
- Tap Set up the Network Connection.
- Go to Custom/Expert.
- Click Connected Wi-fi.
- Tap the Manual IP Address option.
- Set the Primary DNS to “18.104.22.168.”
- Set the Secondary DNS to “22.214.171.124”
- Save the changes and exit.
Want to know more about how your TV’s DNS works? Watch this video:
#8: Use an ethernet cable instead
Your TV’s Wifi function itself may have a temporary glitch.
So, if you still can’t access the Internet…
Try to use an ethernet cable to connect your TV to your router instead.
Not only can this fix your internet problem…
It’ll also make your TV’s internet faster than it was before.
2 reasons you should use an ethernet connection instead of Wifi:
Compared to Wifi connections, wired ethernet cables are more stable.
Wifis are prone to signal interferences from other devices around your home.
And these signals can make your Wifi’s speed randomly slow down.
But being a direct connection…
Ethernet cables don’t encounter these types of problems.
They also don’t have “dead-spots” as Wifis do.
Or the spots in your house where you can’t connect to the Wifi.
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A lower latency
If you like video games, you might be familiar with the slang version of this term which is “ping.”
Latency is the time it takes your device to process your commands.
With an ethernet cable, this becomes lower.
So, you can load your TV apps much faster.
But of course, using an ethernet cable isn’t all about the pros.
Here are some cons of using an ethernet connection:
- There are visible wires.
- You’ll have lower mobility.
- It’s vulnerable to physical damage.
Weigh the pros and the cons in your mind.
And if you decide to connect your TV to your router using an ethernet cable…
Here’s how you do it:
- Disconnect your Sony TV from your Wifi network.
- Prepare a high-quality ethernet cable.
- Plug 1 end of this cord into your Sony TV’s ethernet port.
- Connect the other end to your router.
#9: Contact your service provider
If none of these solutions could make your internet work on your TV…
It’s time to contact your internet provider.
The problem might be from their end.
Or they might be an issue regarding your subscription plan with them.