Ring App Not Working: 9 Quick & Easy Fixes (Updated 2023)

The Ring security system changed how people could safeguard their homes. 

For one, you can control every security device on the Ring app. 

But, you can’t protect yourself…

If you can’t use the app in the first place. 

So, for now, I’ll be the one to save you. 

Continue reading to find out: 

• Must-know reasons why the Ring app isn’t working.
• The secret setting that makes your Ring app stop running.  
• 9 quick and easy fixes to make sure your Ring app stays functioning.
• And this is just the beginning… 

Why is the Ring app not working?

The Ring app isn’t working due to poor Internet connection. Or, the Ring device might not be getting strong signals from the router. Moreover, an outdated Ring app or mobile device can also cause the problem. Otherwise, the Ring app is glitching. 

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Ring app not working: 9 fixes

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Before you read the troubleshooting tips down below… 

Aside from the Ring app, you must know that there are 3 devices involved in the Ring Security system: 

First is your WiFi router. It allows your Ring device and mobile gadget to communicate through the Internet. 

Second is the Ring device, such as:

• Ring Video doorbells. 
• Ring Security cameras. 

These are responsible for sending alerts or signals to the Ring app. 

Lastly is your mobile gadget, which could either be a smartphone or a tablet. 

Note: You’ll use this to access the Ring app. 

Now that I briefed you on the 3 devices’ roles in the security system…

It’s time I tell you that at least 1 of them is causing your problem with the Ring app. 

That’s why the fixes I’m about to explain are also related to these devices. 

Now, let’s get started. 

#1: Check your Internet connection 

The Ring app won’t work if you have a poor Internet connection. 

That’s why you should start by checking your Internet speed here. Now, clicking that link will take you to a network speed test website.

Then, all you have to do is follow the on-screen instructions. And take note of the following: 

• Upload speed.
• Download speed. 

Now, both of them must be strong enough to support the Ring security system. 

Specifically, they need to be at least 2 Mbps for Ring devices to work best. 

And if your Internet connection doesn’t meet that requirement… 

Here are 3 things you can do to improve the Internet speed: 

Tip #1: Restart your WiFi router

See, your router’s task is to send Internet signals to your mobile and Ring devices.

But sometimes, it doesn’t do a great job. Especially when you haven’t restarted it for a long time. 

You see, experts recommend you reset a WiFi router once a month. Doing so helps prevent issues like this one from happening. 

With that, all you have to do is follow these 5 simple steps: 

1. Press and hold the router’s power button. 
2. Unplug the power cord from the socket. 
3. Wait for 1-3 minutes. 
4. Plug the cable back. 
5. Turn on your router.  

Tip #2: Move the router to a better location 

If restarting didn’t do the trick… 

And your devices still aren’t receiving strong signals from the router… 

Then the latter’s placement may not be optimized.  

With that said, follow this guide to better position your WiFi router: 

1. Put it near the center of your home. 
2. Elevate your router using a shelf or a router mount. 
3. Don’t place it near electronic devices. 
4. Don’t put the router near a wall. 

Tip #3: Contact your Internet Service Provider (ISP)

So you’ve already followed the previous tips. But you still have a poor Internet connection. 

If so, your router or its location isn’t causing the problem.

Instead, this issue concerns your ISP because they aren’t providing a strong signal. 

And so this time, they’re responsible for fixing your Internet speed.  

Now, what I can do to help is give you access to the contact details of common ISPs here. 

You might also be interested: Will a Ring Doorbell Work With a Mobile Hot Spot? 6 Steps

#2: Restart your mobile device

Since you’re using a mobile device to access the Ring app… 

Restarting it is 1 of the easiest fix you can try to resolve the app problem. 

So, here are: 

Quick steps to restart your mobile device: 

Phone or Tablet (Android):

1. Locate the Power button (either on the top or the right). 
2. Press and Hold the latter for 7-10 seconds. 
3. Wait for 30 seconds. 
4. Long press the power button until the Android device turns on. 

iPhone or iPad: 

1. Hold both the Power and Volume up keys for 3 seconds. 
2. Slide the power button to the right. 
3. Wait for 30 seconds. 
4. Long press the power button until the iOS device turns on. 

Now, try opening the Ring app and check if this step resolved the issue. 

“The app still doesn’t work.”

Don’t worry. Proceed to the next step. 

#3: Update your Ring app to the latest version  

I’ve mentioned that at least 1 of the 3 devices is causing your Ring app issue.

But, you should still check if your Ring app isn’t outdated in the first place. 

And if so, update it to the latest version to see if that solves the problem.

This way, you could save time from diving deeper into troubleshooting.

How to update the Ring app on your mobile device: 

Phone or Tablet (Android): 

1. Open the Google Play app. 
2. Press your profile icon on the top-right corner. 
3. Head to Manage apps & devices. 
4. Locate your Ring app. 
5. Click Update if it’s available. 

iPhone or iPad: 

1. Access the App Store.
2. Type “Ring app” on the search bar. 
3. Press Update if it’s available. 

Read also: Can a Ring Doorbell Turn On the Lights? 6 Things To Know

#4: Download the latest firmware on your mobile device 

If your updated Ring app still doesn’t work… 

Your mobile device’s firmware could be outdated instead. 

See, the latter ensures your phone (or tablet) runs smoothly. Plus, it also prevents problems like this one from happening. 

And so, here’s…

How to update your mobile device’s firmware:

Note: Your device must be connected to the Internet to download the latest software. 

Phone or Tablet (Android): 

1. Go to Settings.
2. Press System. 
3. Click About phone or About tablet. 
4. Tap the Update option if it’s available. 

Note: The Update option could appear as one of the following: 

• Check for updates. 
• Download and Install. 
• Download updates manually. 

iPhone or iPad: 

1. Access Settings. 
2. Head to General. 
3. Press Software Update. 
4. Select Install Now if it’s available.  

Now, your mobile device should restart once the installation process is finished. 

Afterward, open your Ring app and see if it works now. 

But if it isn’t, proceed to the following step.

Suggested reading: 8 Easy Ways To Fix a Ring Doorbell That Won’t Stop Ringing

#5: Clear Ring app cache 

A cache is a data type stored on your mobile device.

And it lets you access your apps much faster. 

How? 

It’s like your own memory. 

For instance, you’ll arrive quicker at your destination once you’re more familiar with it. 

That said, here’s the thing: 

Caches don’t always work for the better. 

In fact, they cause apps to malfunction when they get corrupted. Or when they overload your mobile device.  

That’s why removing your Ring app cache could work wonders for you. 

“How do I do that?”

Follow these easy steps to clear your Ring app cache:

Phone or Tablet (Android): 

1. Go to Settings. 
2. Scroll down the Apps panel.
3. Locate the Ring app.
4. Click the latter. 
5. Press Clear storage or Clear cache.   

Note: You must re-login to your Ring account after these steps.

iPhone or iPad: 

1. Go to Settings.
2. Head to General.
3. Open iPhone (or iPad) storage.
4. Locate the Ring app. 
5. Click Offload App.
6. Confirm Offload App. 

Now, you can try again if your Ring app is working. 

If not, the following step could help you. 

You may also wonder: Ring Doorbell Keeps Ringing: 11 Ways To Fix It ASAP

#6: Reinstall the Ring app 

Sometimes, simply deleting the cache won’t remove all the corrupted files. 

And that’s why you can reinstall the Ring app instead. Doing so ensures you use your app as fresh as possible. 

So, to help you further…

Do these simple steps to reinstall the Ring app

Phone or Tablet (Android): 

1. Open the Google Play Store app. 
2. Press your Profile icon. 
3. Click Manage apps & devices.
4. Tap Manage. 
5. Select the Ring app. 
6. Press Uninstall. 

iPhone or iPad: 

1. Access your App Library. 
2. Press and hold the Ring app until a menu pops up. 
3. Select Delete app. 
4. Confirm Delete. 
5. Go to the App store. 
6. Search for the Ring app. 
7. Select Install. 

#7: Disable VPN  

VPN is a great way to maintain anonymity on the Internet. 

So, with that in mind, it’s a great way to safeguard yourself from cyberattacks.

But here’s the thing: 

Using a VPN won’t protect you in “real life.” For one, it’ll make your Ring app stop working. 

With that said, you should turn off your mobile phone’s VPN as much as possible. 

But, if using the VPN is that important to you… 

I recommend you get a spare phone for which you won’t use a VPN.

Why? 

So it acts as the control center of your Ring security system instead. 

In that way, you can use a VPN on your main device. While making sure your Ring devices work.

Now, speaking of VPN…

You can watch this exciting video below to learn more about them: 

Reading recommendation: 13 Best Free Apps To Turn Old Phone Into Security Camera 

#8: Reset your Ring device

If you don’t have issues with the Internet or your device… 

But the Ring app still isn’t cooperating… 

Resetting the Ring device could be what you need. 

You see, the device uploads security updates to your phone via the Ring app. 

However, there’s a catch: 

The Ring device could also malfunction sometimes. And that’s because it’s usually on 24/7 to protect you and your home. 

As a result, you can’t access your Ring app as well. 

So, follow these steps to reset your Ring device:

Ring 1 Doorbell

1. Locate the orange button at the back of the doorbell. 
2. Press and hold the former for about 20 seconds.
3. Wait for the Ring light in front to flash.

Ring 2 Doorbell

1. Find the black button at the front of the doorbell.  
2. Repeat the initial steps 2-3. 

Ring Pro

1. Locate the black button on the right side of the camera. 
2. Repeat the initial steps 2-3. 

Ring Security Cameras

1. Find the orange setup button.

Note: You can find it at the top of the camera. Or under the battery cover at the back. 

2. Press and hold the button for 10 seconds. 
3. Wait for the Ring light in front of the camera to flash.

Note: After resetting, you must reconnect it to your WiFi network. 

However, you can only do that through the Ring app. 

With that said, try to access the latter if it works now. 

If so, follow the steps below to… 

Reconnect your Ring device (doorbell or camera) to the network:

1. Press the 3 lines on the top left corner, 
2. Head to Devices. 
3. Choose your Ring device. 
4. Click Device health. 
5. Tap Reconnect to WiFi. 

“I still can’t open the Ring app.”

Then it’s best to resort to the following step. 

Editor’s pick: 9 Steps To Change WiFi On Ring Doorbell In 17 Sec.

#9:  Contact Ring Support 

By now, you’ve exhausted the best at-home solutions to resolve the unresponsive Ring app. 

You could even say that you’ve done your part. 

And so, if you’re still having problems with the app… 

It’s time to leave it to the Ring professionals. 

With that said, here’s how you can contact Ring: 

• Get in Touch.
• Contact Number (US): 1-800-656-1918.