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(11 Fixes) Netflix Not Working On Xfinity [Updated 2023]

Netflix Not Working On Xfinity

Netflix and Xfinity giving you a hard time? 

I know exactly what you mean. 

Don’t worry. 

This guide won’t take too much of your time.

In fact, all these fixes are easy to do.

None of that complex hocus pocus. 

So, shall we begin? 

Read on to discover: 

  • 11 fixes to solve your Netflix not working on Xfinity problem.
  • Why Netflix refuses to work (and how software updates play a role).  
  • An easy step-by-step guide on how to clear your Netflix app’s cache.
  • How to do a system refresh on your Xfinity device (necessary to get Netflix working).
  • And so much more…

Why is Netflix not working on my Xfinity?

Netflix isn’t working on your Xfinity because of an app bug/corrupted file. That aside, a server downtime and weak WiFi signal are also likely causes. Another reason could be that your devices are due for an update. Other times, a faulty cable or overloaded cache can cause Netflix to stop working. 

Netflix not working on Xfinity: 11 fixes

#1: Check your WiFi 

If you’re watching a show on Netflix then it suddenly stopped working…

There are 2 reasons why this might’ve happened: 

  1. Netflix’s servers popped. 
  2. You suddenly lost your WiFi connection. 

When I say “popped,” it means there was an outage in your area (more about this in the next section).

First, let’s go over the most likely cause: a lost internet connection. 

Now, what you wanna do is check your router or Xfinity Gateway

Do you see a red light? 

Are there any blinking blue lights? 

Just to be sure, you should reset your Xfinity Gateway to refresh your network: 

  1. Unplug your Xfinity Gateway. 
  2. Wait for 5 minutes to give your device ample time to refresh. 
  3. Plug it back into its power source. 

Then, launch Netflix and pick any title. 

Do you notice buffering issues still? 

Does the show load? 

If not, head to fix #2: 

#2: Inspect Netflix’s servers

Don’t worry. 

This isn’t anything related to programming. 

All you need to do is go to Netflix’s help center.

From here, there should be a status message displaying whether or not the servers are fine. 

If there aren’t any problems with the server, it should say, “Netflix is up!” 

“I just checked Netflix’s servers, and they’re fine. What next?”

The alternative solution here is to check Xfinity’s status center page. 

From there, you’ll find information about local outages and connection issues. 

Now, what happens if both Netflix’s and Xfinity’s servers are working fine? 

Here’s what you can do: 

#3: Reset Netflix on Xfinity

A simple and easy way to go about this is to simply close the app, then relaunch it. 

You can press the “Exit” or Guide buttons on your remote to close Netflix. 

However, if you’re using the Xfinity Stream app, there are 2 ways to go about this. 

For Android TVs: 

  1. Open your TV’s settings. 
  2. Select “Apps.”
  3. Tap “App Manager” or “Manage My Apps.”
  4. Select the Netflix app. 
  5. Click “Force Stop.”
  6. Relaunch Netflix. 

If you’re using an Apple TV, then:

  1. Tap the home button on your remote twice. 
  2. A list of your apps should appear on your screen. 
  3. Scroll to your Netflix app. 
  4. Using your clickpad, swipe up to close the app. 
  5. Relaunch Netflix. 

#4: Check for Netflix updates

Check For Netflix App Updates

There’s no way to tell what the current or latest version is, however…

If your Netflix app’s due for an update, here’s how you’ll know: 

  1. Go to your TV or phone’s App Store or Google Play Store
  2. Search for “Netflix.”
  3. There should be an option that says “Update.”

And while you’re at it, it’s a good idea to also…

#5: Check if your TV or phone is due for an update

Running most apps on any smart device requires updated software. 

For example, Disney Plus and Hulu only work with certain OS versions. 

If your devices aren’t updated, you might still see Netflix on the Apps Store, but…

While running on outdated software, you’ll notice the app continually crashes. 

For your TV, updating it should be in your “About” or “About This TV” menu. 

To access it, you’ll need to go to your TV’s settings, then General. 

Now, for smartphones…

You should see a notification reminder constantly pop up on your screen. 

If not, you can go to your phone’s settings, then “Software Update” should be listed there. 

In some cases, though, you might locate this option in the “About Phone” menu. 

#6: Secure all your cables 

Whether you’re using Xfinity xFi Gateway or Xfinity cable box

Make sure all your wires are connected properly. 

Loose cables are enough to cause any app to crash or for your screen to turn black. 

If you’re sure that each cable is tightly fitted, then it may be a damaged cable. 

So, here’s how to figure out which cable’s causing an issue: 

  1. Unplug all your cables. 

Note: This includes the wires for your router and modem.

  1. Wait for 1 minute. 
  2. Plug 1 cable at a time into its respective connection ports. 

If you find out that your HDMI cable, for instance, is faulty…

Your best option is to buy a new one

If it’s a damaged cable for your Xfinity Flex, then you’ll also need to buy a replacement

Now, what if all your cables are fine? 

In that case, the issue might be due to your Xfinity cable box. 

Dig deeper: (11 Fixes) Xfinity Cable Box Not Working 

So, here’s what you should do next:

#7: Restart your Xfinity cable box

When app glitches and malfunctions persist…

Restarting your Xfinity cable box should solve your issue. 

In addition, this should also fix any slow app performances and audio issues.

Here’s how to do it: 

  1. Press the “A” button on your Xfinity remote. 
  2. A menu should pop up on your screen. 
  3. Select “Restart.”
  4. Your device will reboot (a green blinking light will flash on your box).

Read also: (5 Fixes) Xfinity Cable Box Blinking Green

#8: Do a System Refresh on your Xfinity

What’s a system refresh?

Compared to the simple restart in the previous fix, it fixes errors, bugs, and glitches. Which can be related to: 

Take note, though. 

The entire restart process takes about 10 minutes. 

Here’s how it’s done: 

  1. Press the “A” button on your Xfinity remote. 
  2. You should see a menu on your screen. 
  3. Select “System Refresh.”

#9: Clear app cache and data

Think of it like this. 

Every time you open an app or website…

Your system or device collects, processes, and stores cache.

Put simply, this is data or information that’s collected to reduce loading times. 

How exactly? 

When you visit an app like Netflix for the first time, your device downloads its info. 

This can be things like the images, scripts, and other technical details found in the app. 

So, the next time you open Netflix, your device doesn’t have to re-download all of that data. 

In effect, you get a minor boost in speed because most of the data’s already stored on your device. 

Now, the problem is that cache also takes up storage on your device. 

Whether that’s your TV, smartphone, or tablet. 

And when you start noticing declining app performances and issues, well…

That may be a clear sign you need to delete your cache. 

For Xfinity, here’s how to do it: 

  1. Tap the home button on your remote. 
  2. Access your Settings menu (gear icon).
  3. Scroll down to “Privacy.” 
  4. Press “OK” on your remote. 
  5. On the “Privacy” menu, tap “Clear Cookies and Local Storage Data.”
  6. Press “OK” on your screen to confirm the process. 

#10: Hard reset your Xfinity Gateway

Aside from cable box issues…

Another problem could be your Xfinity Gateway’s connection.

In the previous section of this guide, you learned how to restart your router. 

Well, a hard reset works a little differently. 

What happens here is it wipes out any router configuration you’ve set up. 

Meaning, you’ll have to set up your WiFi login information and password after this process. 

Why do this? 

Because this is a much more effective approach to solving WiFi connectivity issues. 

To perform a hard reset on your Xfinity Gateway properly, follow these steps:

  1. Look for the reset button at the back of your Xfinity Gateway router. 
  2. There should be a hole with the text “Reset” below it. 
  3. Grab a paper clip. 
  4. Press and hold the reset button for 10 to 15 seconds. 
  5. Wait for your WiFi to turn back on. 
  6. Set up your connection. 
  7. Launch Netflix. 

Here’s a video showing how to do a hard reset works on an Xfinity Gateway: 

#11: Contact Xfinity

If you’re still experiencing issues with Netflix not working on Xfinity…

Your next best step is to report your issue through Xfinity’s chat support

However, you’re also free to use their forums to check for any users with similar issues. 

In addition, Xfinity’s contact us page has several platforms available for you to reach them.

Last but not least, you can also call Xfinity at 1-800-XFINITY to get a hold of a customer representative.