Netflix not working on your LG TV?
Don’t worry.
It’s easier to solve than a crossword puzzle.
So, don’t let this stress you out.
Because I’ve got all the solutions covered in this guide.
Continue reading to discover:
- How to reset Netflix and get it to work normally again.
- 9 reliable fixes when Netflix’s not working on your LG TV.
- One of the biggest reasons why Netflix doesn’t work on most LG TVs.
- And many more…
Why is Netflix not working on my LG TV?
Netflix isn’t working on your LG TV due to an update released in February 2022. After users installed the updates, many saw issues with their Netflix app. On the contrary, one reason is due to outdated software. Other causes include TV or app malfunction, location issues, and a weak WiFi signal.
Netflix not working on LG TV: 9 fixes
#1: Reset your LG TV
Here’s why I believe in the power of resets.
Whenever my Amazon Prime or Disney Plus glitches, the first thing I do is…
Reset my TV.
And more than 50% of the time, it solves my problem.
Heck, even when Spotify stops working in offline mode, I reset my phone first.
To this day, it always solves my Spotify’s glitchy behavior.
Now, for Netflix, this fix works too.
However, it’s not the only solution.
After all, this isn’t my first Netflix-problem rodeo.
And trust me, I’ve got a ton of fixes up my sleeve.
So, first, let’s do that reset:
- Unplug your LG TV.
- Wait for 1 minute.
- Plug your TV back into the power source.
Alright, grab your remote and launch Netflix.
Didn’t work, huh?
Don’t worry. There’s no need to be hasty.
We’re still in the first fix. So, let’s keep moving forward.
#2: Restart Netflix
“Wait – is this even possible to do via my LG TV?”
Of course.
In fact, it’s the best fix that works for LG TVs that are experiencing LG’s recent update.
Allow me to explain that a little further.
LG released a TV update recently on February 2022.
Sad to say…
This new update’s what caused many people’s Netflix to not work on their LG TV.
Now, you might be thinking…
“If it’s LG’s fault, how will a fix like restarting Netflix solve my problem?”
I understand your skepticism.
However, for some users, it does the job.
So, here’s how it works:
First, we’ll delete Netflix on your LG TV.
Then, reinstall the app and launch it after.
Let’s get right to it, shall we?
Deleting the Netflix app
Don’t worry, deleting the app takes less than 30 seconds.
Here’s how to do it:
Step 1: Select Netflix.
On your LG TV screen, you’ll see all your apps at the bottom.
Once you select it, the app will move slightly upward.
Step 2: Press and hold the “OK” button on your remote.
You should see “Edit Mode” on your screen.
Step 3: Press the down arrow button on your remote.
An “X” symbol will appear on top of the app.
Step 4: Press the up arrow button.
You’ll see a ghost icon on top of the Netflix app.
Step 5: Tap “OK” on your remote.
Step 6: Confirm the delete.
How to reinstall Netflix on your LG TV
- On your LG TV home screen, scroll right and select “LG Content Store.”
- Tap “OK” on your remote.
- Wait for the LG Content Store to open.
- In the store, scroll right and choose “Apps.”
- On your “Apps” menu, tap the Search option (magnifying glass icon).
- Type “Netflix.”
- Select the app and press “OK” on your remote.
- Tap “Install.”
- Wait for the app to finish installing and launch the app after.
#3: Check if the Netflix servers are down
If fix #2 didn’t work, here’s what I can say.
Your Netflix app isn’t the problem. It could either be:
- Your LG TV’s system.
- A WiFi connection issue.
So, what’s your next best approach?
Before we dig deep into your WiFi and router issues…
Let’s make sure Netflix’s servers are working fine.
Why?
Because if the Netflix server in your area’s down, then it’s all a matter of waiting.
And when I say waiting, I mean…
Netflix will take care of fixing their server downtime.
Now, how would you know the server’s down?
You can do so in 2 ways:
- Check Netflix’s Help Center to verify the status of their servers.
- Use Downdetector to check for any outages in the last 24 hours.
#4: Unplug your WiFi router
So you checked Netflix’s servers and they’re fine.
What next?
Well, my friend, it’s time to troubleshoot your WiFi connection, starting with a reset.
But before that, do this one thing first:
Check your internet speed.
Done?
How’d it go?
Did you notice your speed was slower than normal?
In that case, let’s reset your router:
- Unplug your router from its power source.
- Wait for 5 minutes to give your network ample time to refresh.
- Plug your router back in.
Note: If you have a modem, unplug this too.
“Wait – aren’t modems and routers the same device?”
Actually…they’re different.
How exactly?
For starters, a modem is a device that provides your home with internet.
Meanwhile, your router distributes or passes the WiFi to multiple devices.
So essentially, a modem is ideal if you’re only using 1 device to connect to the internet.
On the other hand, routers are common in most homes since several devices need WiFi.
Either way, if you have a modem and router at home…
Make sure to unplug both when resetting your WiFi.
Dig deeper: (13 Fixes) LG TV Not Connecting To WiFi
#5: Update the software of your LG TV
“Another update again? Whyyyyy?”
Oh, believe me, I’m not a fan of software updates too.
But…
Every time I delayed it, I noticed my LG TV would have problems later on.
Like, for instance…
My LG TV remote wouldn’t function properly.
Fortunately, I found a solution to use my TV without a remote.
And if you think that’s difficult…
Try connecting your LG TV to the WiFi without a remote.
Point is, all these challenging situations happened because…
I refused to update my software.
And that’s the last thing I want to happen to you.
So, here’s how to update your LG TV’s software:
Step 1: Press the settings button (gear icon) on your LG TV remote.
A drop-down menu should appear on the right part of your screen.
Step 2: Scroll down to access “All Settings.”
Step 3: Select “General.”
There should be a gear with a wrench icon located below “Network.”
Then, tap the right button on your remote to access your “General” menu.
Step 4: Scroll down and tap “About This TV.”
Step 5: Choose “Check for Updates.”
Wait for your LG TV to finish the scan.
Once it’s finished scanning for new updates, install the latest software version.
Read also: How Often Do Smart TVs Update Their Software? 5 Examples
#6: Set the right location
You’d be surprised how much can change when you’re using the wrong location on your TV.
And that’s not even the biggest issue.
It’s Netflix.
For instance, say your current LG TV location’s set to the Philippines but you’re actually in the United States.
Well, Netflix might just lock you out.
In other words, you can’t access Netflix’s content library at all.
Sound familiar?
Finally, using the wrong location might also cause one thing:
Your LG content store having different apps.
In some cases even, there’s no Netflix app on your TV.
However…
Don’t let this scare you.
Anyone can easily solve this issue.
Here’s a step-by-step guide on how to do so:
Step 1: Press the Settings button on your remote.
Step 2: Tap “All Settings.”
Note: It’s the 3-dot icon at the very bottom of your drop-down menu.
Step 3: Select “General.”
From here, press the right arrow button on your remote to access your “General” menu.
Step 4: Tap “Location.”
You’ll see 2 options:
- Broadcast Country.
- LG Services Country.
What’s the difference?
Broadcast Country is content that comes through your antenna cable.
On the other hand, LG Services Country is through the internet.
Step 5: Choose “LG Services Country.”
Step 6: Choose the right country/location.
For example, if your location is Australia, you should set it to that country.
#7: Reset your WiFi connection
“Internet troubleshooting again?
How is this different from unplugging my router earlier?”
That’s a good question.
Allow me to explain what makes this different.
Earlier, we unplugged your router to refresh your network.
Why?
To solve any problems related to Netflix being unable to access the WiFi.
However, this fix is no ordinary reset.
What we’re doing here is not to solve your Netflix app, but rather your LG TV.
As you’ll find out in the steps below…
This fix’s meant to make your TV forget your WiFi network.
As if…
It never existed.
And then, set up your WiFi again to make your TV think it’s your first time doing so.
As a result, your LG TV’s going to think:
“Oh! I finally have WiFi!”
As mentioned previously, most of the problems now are related to your:
- TV system.
- Internet connection.
So, think of this as a solution for treating both issues at the same time.
Here’s how to do it:
- Press the Settings button (gear icon) on your remote.
- Select “Network” from the drop-down menu (Purple-colored icon).
- On your “Network” menu, tap “Wi-Fi Connection.”
- Select your WiFi network name and press OK on your remote.
- Reset completed.
- Set up your WiFi again by entering your password.
- Check if Netflix’s working on your LG TV.
Related read: (11 Fixes) LG TV WiFi Is Turned Off
#8: Factory reset your LG TV
Still didn’t work?
Not all hope is lost.
How so?
Because your LG TV just might be looking for a clean slate.
And how’s that going to happen, you might wonder?
Guys, enter the clean slate package of technology today: a factory reset.
On the surface, what this does is it returns your TV back to its default settings.
However, it also helps clear bugs, glitches, or software issues in the system.
Not to mention, it’s highly effective for treating any apps that are corrupted.
See – what if your Netflix data’s corrupted?
And if that’s the case, a factory reset aims to solve these issues.
Here’s how it’s done:
- Press the Settings button (gear icon) on your remote.
- Scroll all the way down and tap “All Settings.”
- Select “General” (located above “Network”).
- Press the right arrow button to access the “General” menu.
- Scroll down and select “Reset to Initial Settings.”
- Press “OK” on your LG TV remote.
- Confirm the reset by tapping “OK” on your screen.
You might want to try: 3 Ways To Watch Netflix On TV From iPhone
#9: Contact Netflix/LG
The end’s nigh, but you’re not alone.
As mentioned in the earlier sections, LG released a TV update that caused, well…
A Netflix nightmare of accounts not working.
So, you have 2 options here:
- Contact LG customer support.
- Report your issue to Netflix via Twitter.
Of course, you’re also free to visit Netflix’s Help Center page.
Alternatively, you can call 833-378-0003 for LG’s Appliance support (available 8 AM to 9 PM EST).
Then again, reporting to Netflix through Twitter is a great option.
Why?
Because Netflix genuinely responds to each comment.
Additionally, Netflix’s currently investigating the issue behind LG’s recent update release.
If none of the fixes above worked, I highly recommend asking Netflix or LG for help.
Or better yet, in the meantime, try out another streaming platform while waiting.