Don’t want to miss out on the latest Disney and Marvel shows on your Apple TV?
Then Disney Plus is your main hub for viewing Marvel, Star Wars, and more.
And if you’re having trouble running Disney Plus on your Apple TV, don’t worry.
Continue reading to learn…
- How to reset your Disney Plus on Apple TV.
- 9 easy fixes for Disney Plus not working on Apple TV.
- What are the internet speed requirements for Disney Plus
- And much more…
Why is Disney Plus not working on my Apple TV?
Disney Plus isn’t working on your Apple TV because of server issues. However, you also shouldn’t rule out connectivity problems, outdated software, and app problems. This can also happen when the subscription hasn’t been renewed.
Disney Plus not working on Apple TV: 9 fixes
#1: Check if Disney Plus servers are down
Fun fact: Did you know that Disney Plus has over 130 million subscribers worldwide? This makes it the 4th most popular streaming platform.
With so many users under it, there are instances where the servers will have issues running.
Server problems can also be a result of problems from Disney’s end.
Before you proceed with these other fixes, check out Downdetector first. This tells you the current status of Disney Plus and whether it’s working properly.
If the servers are down, then it’s best to wait for a fix.
#2: Check if your internet is fast enough
An unstable connection affects the streaming quality of Disney Plus. It can also cause the app to malfunction.
Disney recommends a minimum connection speed of 5mbps. This allows for High Definition content on the platform.
If you want to stream 4K UHD content, you should have at least 25.0mbps. Test your connection speed via Fast or Ookla.
Note: For better accuracy, access the speed tests on Apple TV via the Safari browser.
There are a few things you can do to get better speeds on your Apple TV. A few quick fixes include:
- Bringing your router closer to Apple TV.
- Disconnecting other devices from your network.
- And these tips below…
#3: Reset your router
Power cycling your router helps clear out problems within the system. It resets your network settings, allowing the speed to be more stable as well.
To do this, start by:
- Turning off your router.
- Unplugging it.
- Leaving it off for up to 30 seconds.
- Turn it on again.
If you’re still not getting the promised speed from your data plan, contact your service provider ASAP.
#4: Switch to a wired connection
Having your Apple TV far from the router can cause connection problems.
It should be somewhere around 20 feet from the router. However, users claim that their Apple TV can get good reception for up to 60 feet.
Just to be safe, you might want to switch to a wired connection instead. Buy an ethernet cable with which Apple TVs are compatible.
Note: The Apple TV 3rd Generation Rev A and Apple TV HD have 100mbps ethernet connections. The Apple TV 4K 2nd generation has a 1gbps ethernet connection.
Once you connect your Apple TV to your router, the network switches to wired automatically.
#5: Reset your Disney Plus
The Disney Plus app on your Apple TV might be the source of the problem. You should first try resetting your app.
Reset your app by closing it from your Apple TV. Try opening it again to check if it’s running.
If the problem persists, consider uninstalling and then reinstalling your app. To do this, you should:
- Highlight the Disney Plus app from the home screen.
- Hold down the touch surface of your Apple TV remote.
- Wait until the Disney Plus icon starts to shake.
- Press the Play/Pause button.
- Select Delete.
- Go to the App Store and reinstall the Disney Plus app from there.
This can help sort out bugs and glitches within the app.
#6: Reset your Apple TV
Try resetting your Apple TV, too, as it can be the source of the problem. To do this, start by:
- Opening Settings on Apple TV.
- Go to System
- Select Reset.
Reminder: If you want to update your Apple TV, you can find the option in the System menu as well.
Resetting can take some time, so be patient. If your Apple TV doesn’t respond, do this:
For Apple TV 4K:
Contact Apple TV Support.
For Apple TV HD:
- Disconnect the power and HDMI cables.
- Connect a USB-C cable to Apple TV and the other to a computer.
- Open iTunes (on Windows PC) or Finder (on Mac).
- Select Restore.
If you want a better look at the process, watch this video:
#7: Re-login your account
Your user account on Disney Plus might have encountered a bug or a glitch. This can cause your app to display errors while running.
A quick solution to this is to sign out and log in back after a few minutes. Here’s how you can do that:
- Find the Disney Plus app and launch it.
- Tap on your Avatar and access the profile page.
- Click Log Out.
- Wait for 2-3 minutes.
- Log back in.
Doing this refreshes your user data, hopefully fixing the bugs along the way.
#8: Check Your Disney Plus subscription
Make sure to check your subscription to Disney Plus regularly. It renews on its own if your payment method has enough funds.
Here are the subscription plans for Disney Plus:
Standard Disney Plus
- All Disney Plus Content.
- Ad-free viewing.
- Unlimited downloads (10 devices).
- 100+ titles in 4k UD and HDR.
- Up to 4 simultaneous streams.
- Parental controls.
Disney Plus-Hulu-ESPN Plus Bundle
- Hulu with ads – $13.99/ month.
- Hulu no ads – $19.99/ month.
- Hulu + Live TV – $72.99/ month.
- All Standard Disney Plus content.
- Live sport and ESPN Plus Content.
- Hulu shows.
Disney Premiere Access
- $29.99/per movie (Disney+ standard subscription required)
- Access to newly released Disney movies.
Payment methods for Disney Plus include:
- Disney Visa.
- Subscription cards.
#9: Contact Disney Plus or Apple Support
The tips above can help you with your problem.
However, if they don’t, call a support team from Apple or Disney Plus.