Does your Samsung TV guide says “No Information”?
Did it stop working after a TV firmware update?
Or perhaps after a power outrage?
Whichever the reason, getting the Samsung TV guide back to working is easy.
And there are plenty of solutions you can try to fix it. That being said…
Read on to learn:
- Easy steps on selecting “Samsung” as the guide type.
- 7 effective ways to fix Samsung TV guide not working.
- Whether a soft reset can help reload the Samsung TV guide.
- How setting the correct time and date does resolve the issue.
- And that’s only the beginning…
Why is my Samsung TV guide not working?
Your Samsung TV guide is not working due to electronic glitches and firmware issues. It will show “No Information” if the TV firmware is outdated, the internet is unstable, or the set time and date on the TV is incorrect. Software bugs and update errors might cause this too.
Samsung TV guide not working: 7 instant fixes
#1: Check for TV firmware updates
Did your Samsung TV guide suddenly stop working one day?
One possible reason for that would be that your Samsung TV firmware is outdated.
Firmware updates are necessary to repair and renew faulty or outdated programs. And that includes the TV guide.
As you may know, the channel information on the TV guide changes in real-time.
So, it’s only necessary to update its firmware. As that will ensure that the guide information on your Samsung TV is correct and accurate all the time.
There are 3 things that can happen if you don’t update your TV:
- The TV guide will just keep on loading.
- There will be no channel preview on the screen.
- It’ll show “No Information” when you access the “Guide” on your TV.
And you don’t want that to happen, don’t you?
So, to prevent that, always keep your Samsung TV firmware up-to-date.
You can update your TV firmware in 2 ways:
- By updating the TV via WiFi.
- By downloading the update file from the Samsung website.
To update a Samsung TV via USB:
- Visit the Samsung Download Center.
- Select “TVs & Home Theater.”
- Choose your Samsung TV model.
- Download the latest upgrade file.
- Unzip the file and copy the upgrade file.
- Save it to a USB flash drive.
- Plug the USB into the TV.
- Go to Settings>Support>Software Update> Update Now.
If step #8 doesn’t apply to your TV model, try either of the two:
- MENU>Support>Software Update>ENTER.
- Support>Software Update>Update Now.
Note: On some TV models, the TV may update automatically upon inserting the USB into the TV port.
To update a Samsung TV via WiFi:
- Using a remote, go to settings.
- Click Support>Software Update>Update Now.
The TV may restart after the process.
“I’m a busy person. I don’t always have the time for this.”
Well, you can prompt your Samsung TV to auto-update whenever there’s a new update.
To auto-update a Samsung TV:
- Using a remote, go to Settings.
- Click Support>Software Update>Auto Update.
Reading recommendation: Samsung TV Won’t Stay Connected To WiFI: 11 Fixes
#2: Soft reset the TV
“I just finished updating my Samsung TV. And the TV guide has stopped working!”
This can happen a lot of times.
Supposedly, a Samsung TV will restart after an update to reboot its system. That way, the renewed programs would reload correctly.
But it can sometimes fail to do so due to update errors.
And that can cause your TV guide to not work.
Luckily, fixing this problem is easy-peasy. You just have to soft reset your Samsung TV.
Soft resetting helps fix minor errors like electronic glitches and software bugs. Which can cause your TV to lag and become unresponsive.
I know “soft reset” sounds technical. But I promise the process is simple and easy to follow.
Note: Soft resetting doesn’t delete data. So, no need to worry about your custom settings and downloaded apps.
To soft reset a Samsung TV by unplugging:
- Ensure that the TV is turned ON.
- Unplug the TV from the power socket.
- Wait for about 30 to 60 seconds.
- Replug and turn ON the TV.
And now, you’ve successfully reset your Samsung TV.
As we’re not done yet.
After replugging the TV, you have to press the GUIDE button on the remote, then set the time and date.
After that, press the GUIDE button again to see if it’s now working.
If not, try this other method after replugging the TV:
- Press Menu>Brodcasting>Guide.
Additional note: The TV guide may take several minutes to reboot.
#3: Set the correct time and date
Is your Samsung TV firmware up-to-date?
Then, try this 3rd troubleshooting method.
As mentioned, the information in the Samsung TV guide changes in real-time.
And that wouldn’t be possible if the set time and date on your TV are incorrect.
I mean, how can your TV display what’s currently playing on the HBO channel if the date is set 7 months late?
That said, you should check whether the set time and date on your TV are accurate.
To check and change time and date on a Samsung TV:
- Using a remote, go to Settings.
- Click General>System Manager>Time>Clock.
If the time and date are correct, proceed to way #4.
If not, change the time and date.
You can either set it automatically or manually.
Tip: Set the time and date manually to ensure it’s correct. Do this, as many users have found this tip helpful in fixing the TV guide.
To set the time and manually:
- On the same page, click “Clock Mode.”
- Choose “Manual.”
- Select the correct time and date.
Once done, go back to the Samsung TV guide to see if it’s working again.
You can easily access the TV guide either by:
- Pressing the GUIDE button on the remote.
- Pressing the HOME button then clicking the GUIDE icon.
The process is successful if the channel preview and information are displayed.
You may also wonder: Where are Samsung TVs made?
#4: Select “Samsung” as the guide type
Another solution you can try is to change your TV guide type to “Samsung.”
Samsung TVs have 2 TV guide types, which are:
Important note: This method doesn’t apply to all Samsung TVs. As only 2016 and earlier Samsung TV models have built-in Freeview.
Freeview is a UK-based television service. They provide nearly a hundred TV channels and radio stations for free.
Sounds great, right? So, why do you have to replace it?
But like other similar television services, Freeview can also have reception issues. And many Samsung TV users said that changing the guide type to Samsung has solved this issue.
Given that, you should try changing your guide type to Samsung as well. And see if it works better.
To change Samsung TV guide type:
- Click Menu>Channel>Guide Type.
- Select “Samsung.”
Exit the menu, then wait a couple of minutes for the changes to take effect.
You can also watch this short video for more easy-to-follow instructions:
Check out: Samsung TV Changes Channels By Itself: 9 Steps To Fix It
#5: Soft reset the WiFi router
If the problem isn’t the firmware, time and date, or guide type…
Then it must be your internet connection.
Samsung TVs work with WiFi. And since the TV guide updates in real-time, it also needs a stable internet connection.
An unstable internet connection can affect the response and refresh rate of the TV guide. Causing it to load slow or show “No Information.”
So, one of the best solutions you can do is to check your WiFI network. And see if your Samsung TV is receiving WiFi signals.
To check the network status of a Samsung TV:
- Using a remote, click HOME.
- Go to Settings>General>Network>Network Status.
- Check if it says whether your TV is connected to WiFi.
If not, check whether the:
- Router is plugged in and powered ON.
- (If wired), the ethernet cable is undamaged and connected.
Don’t see any problem with the cables?
Then, soft reset the WiFi router.
Doing this will help fix minor glitches. Which may be causing internet connectivity issues.
To do that:
- Ensure that the router is turned ON.
- Unplug the router from the power socket.
- Wait for about 30 seconds.
- Replug and turn on the router.
- Wait for it to reboot.
Note: A soft reset will temporarily disconnect connected devices. So, wait for at least a minute before checking whether the TV guide is working again.
While you’re at it, take this opportunity to better the internet connectivity of your Samsung TV.
Here are some things you can do to achieve a faster and more stable internet connection:
- Use Ethernet connection.
- Move the TV closer to the router.
- Create a guest network exclusively for your TV.
- Remove the router from cabinets or deep shelves.
- If possible, move the router to the center of the room.
- Keep the router away from huge furniture and appliance.
- Install a WiFi repeater in the room where your TV is located.
- Remove appliances that use electromagnetic signals (e.g., anything wireless).
#6: Factory reset the TV
If all the abovementioned solutions didn’t work, factory reset your Samsung TV.
Warning: A factory reset deletes data. Including downloaded apps, custom settings, and pairing with other devices. So, do this only as your last resort.
Factory resetting is greatly helpful in fixing electronic glitches and software bugs. This also helps speed up your Samsung TV by freeing up its storage.
“I thought soft resetting fixes glitches and software bugs. Why do I have to a factory reset?”
Well, there are different types of glitches and software bugs. And some can only be removed by deleting all data on your device.
That is because deleting data also deletes any potential glitches and errors. And sometimes even viruses and malware.
So, factory resetting does a pretty good job in solving whatever issues a smart TV may have.
Here’s how to factory reset a Samsung TV:
- Using a remote, go to Settings>General>Reset.
- Enter your PIN (Default PIN is 0000).
- Click “OK.”
- Wait for the TV to restart automatically.
Or you can also try this method:
- Click Settings>Support>Self Diagnonsis>Reset.
Reminder: Since a factory reset deletes data, you must customize your TV settings and download desired apps again. You’ll also need to reconnect your Samsung TV to WiFi and other devices you use.
#7: Call tech support for assistance
If, for some reason, you can’t factory reset your Samsung TV, call Samsung support.
Usually, they’ll suggest resetting your TV remotely. So, you have to prepare some information beforehand like your Samsung TV:
- Serial number.
Preparing your warranty information would be helpful as well. As they may also offer you a product replacement or discount.
“But I don’t want to factory reset my TV. Customizing it takes time…”
Sure, you can tell that to the support personnel.
And they’ll suggest other solutions to you, like self-diagnosing your Samsung TV.
Just make sure to ready your Samsung TV and remote, as they’ll need your help performing the process.