A Ring Chime is a wireless device that connects to your phone and WiFi.
The device uses Ring Cameras and Ring Doorbells to notify you when someone is at your house.
Although Ring Chime is reliable, sometimes it stops working after a power outage—but there are easy fixes to restore your unit.
To fix a Ring Chime that’s not working after a power outage, follow these steps:
- Check and replug the wires.
- Reboot the router.
- Reset the device.
- Check if the power is insufficient.
- Contact the customer support.
Bonus: Change your WiFi password.
In this article, we’ll take a detailed look at common Ring Chime problems after a power outage.
We’ll discuss possible solutions to get it running again. Let’s get started!
1. Check and Replug the Wires
The first thing you can do is check if the device is on.
After that, check whether the connection between the power cable and the power outlet is loose.
Look for any signs of corrosion or burn marks on the power cable or power outlet.
Black spots on the power outlet indicate past sparks. This indicates a faulty outlet and potential fire hazard.
It is not safe to use a faulty outlet.
Along with the Ring Chime wires, you should also double-check the wiring of your WiFi router. Check the ethernet cable and cables to the router.
An adequately connected WiFi router will have green lights on the front of the device. Flashing lights or red lights may indicate a connection issue.
If everything looks good, unplug and replug the power cord to ensure a proper connection. Check to see if the Ring Chime works again.
2. Reboot The Router
If all the wires are connected and the device is powering on, verify whether it’s a network issue.
To inspect if the device is facing a problem with WiFi connection:
- Go to your Ring app and select your device.
- Go to “Device Health.”
- Check the status of the device under the heading “Network.”
If the status is ‘Offline,’ the problem is with the WiFi.
Test your WiFi speed to ensure there’s enough speed for the device to function.
The next fix is to check the router. Routers can change their broadcasting channel if the power is out for an extended period.
The more straightforward fix to this problem is to turn off your router for a few minutes.
After a few minutes, power it back on. The connection may automatically return.
However, if that doesn’t work, you’ll have to reset the router’s setting.
To do this:
- Check the broadcasting channel.
- Set the frequency band to 2.4 GHz.
- Use the WPA2 encryption for security when resetting.
After resetting the router, reconnect your Ring Chime with the home network. See if that fixes the problem.
If not, move on to the next step.
3. Reset The Device
If the two solutions mentioned above don’t solve the problem, reset the Ring Chime.
Before resetting, reboot the device first. Switch off your breaker for a few minutes.
After a few minutes, turn the breaker back on to see if the Ring Chime is working.
If not, continue on.
To reset the Ring Chime, you have to locate the hole that has the reset button first.
Typically, you’ll find it on the side of the device. It’s a tiny hole, about a millimeter or two in diameter.
Use a pin to press and hold the reset button. Keep it held for about 15 seconds. The device’s blue light will start pulsating.
The pulsating light indicates that the device is restarting. From there, it should enter setup mode.
After resetting the Ring Chime, it’s restored to factory settings. You’ll have to reconfigure the device through the Ring app.
4. Check if the Power is Insufficient
Another issue that can prevent the Ring Chime from working is the lack of power required by the device.
Sometimes after a power outage, residents experience low voltage even if the power is back on.
If your device doesn’t power up after the power is on, it means that it’s not getting the required voltage.
You can check the voltage flowing through the device using a voltmeter. However, the easier method to check the voltage is through the Ring app.
To check the voltage:
- Launch the Ring app.
- Tap on your device to open its setting screen.
- Tap on the ‘Device Health’ button.
- Select ‘Power.’
- Note the voltage reading.
If the voltage reads as ‘Good’ or ‘Very Good,’ your device is getting enough power to operate.
However, if it reads ‘Poor’ or ‘Very Poor,’ then insufficient power is a possible culprit.
When the voltage is fine, but the device still doesn’t work, you’ll need a new power cord.
5. Contact Customer Support
If none of the above measures resolve the problem, the best option is to contact Ring’s customer support.
You can either log onto their support website or use the Ring app to send a support ticket for your problem.
You can also reach them at their support number during regular business hours.
To contact them via the app:
- Open the Ring app.
- Tap on the horizontal line in the left corner.
- Click on the ‘Help.’
- Follow the necessary steps.
A technician from the company may be available to visit your home. They can look into the problem to help you resolve it.
Bonus: Change Your WiFi Password
According to the Ring’s website, you can face issues connecting your device if your WiFi password includes a special character.
Those characters include an exclamation mark (!) or an asterisk (*).
Change your password temporarily. Alternatively, you may create a guest network to connect the device.
You may also wonder: How to fix a Ring Doorbell that won’t stop ringing?
Some Additional Causes and Fixes To Keep in Mind
The following causes don’t typically affect the working of a Ring Chime. However, you should try them if the fixes above didn’t work.
1. Check Your Audio Settings
One possibility is that your Chime is working fine—but the audio settings are turned down.
To check if the settings are correct:
- Launch your Ring app
- Click on ‘Devices.’
- Select your device.
- Go to ‘Audio Settings.’
- Click on ‘Chime Alert’ to activate it.
- Click on ‘Chime Tones.’
- Adjust the ‘Chime Volume.’
2. Disable Your VPN
VPN stands for Virtual Private Network. You can use it to hide your IP address and encrypt data while browsing the internet.
If you’re using a VPN on your phone, it could cause issues when setting up a Chime. The router and device may not connect properly with WiFi.
Try to disable the VPN as well as Bluetooth while reconnecting the Ring Chime.
3. Replace the Device
It would be best to use this option as the last resort when no other corrective measure is working.
The power regulator of the device might be damaged. If that’s the case, you’d have to buy a new unit because it’s irrevocable damage.
Moreover, a sudden power surge might have fried the device’s circuit. That would render the device irredeemable.
The only option for you would be to replace the Ring Chime.
You can pick up a replacement Ring Chime on Amazon.com.
It comes with the Chime box so that you can hear notifications from the Ring cameras and doorbells.
Set up is simple. Just plug it in and connect it to WiFi.
Several reasons can prevent the Ring Chime from working after a power outage.
These causes are usually temporary. Fortunately, most have a straightforward solution.
However, it’ll help resolve the issue if you know whether it relates to power or your WiFi network.