Amazon Prime Video is available on many platforms including Google Chrome.
And there shouldn’t be any troubles running the streaming platform on the browser.
But you’ve been getting error codes and disconnections.
Don’t worry. I’m here to help you sort out the issue.
Continue reading to learn more about:
- How to reset your Prime video on Chrome.
- How to clear your Chrome’s cache and data.
- 9 easy fixes for Prime Video not working on Chrome.
- And a lot more…
Why is Prime Video not working on Chrome?
Prime Video isn’t working on your Chrome because of internet connection issues. It’s also caused by problems with your router, your browser’s cache and data, and your Prime Video account. However, the server for the streaming platform might be down too.
Prime Video not working on Chrome: 9 fixes
#1: Check your internet speed
Prime Video delivers the best streaming experience possible.
However, the quality of the stream will depend on your bandwidth.
Luckily, Prime Video reveals one thing…
And that’s the fact that the internet connection speed for Prime Video is only 1mbps for SD content. Then you only need 5mbps to stream HD content.
If you’re getting laggy streams or if Prime Video stops working in general, then you should check your internet first.
Open Fast or Ookla on your Chrome to check whether you’re getting the required speeds.
Reminder: Make sure that your connection isn’t just fast. It needs to be stable too. To make sure of that, do a speed test 3 times in 1-minute intervals.
And the results shouldn’t be far from one another if your connection is stable.
#2: Switch to a wired connection
If you’re having connection problems, a quick and easy fix would be to switch to a wired connection.
You can do this with the help of an ethernet cable.
Using an ethernet cable helps you avoid dealing with external factors that can slow down your connection. These include:
- Bluetooth signals.
- Other Wi-Fi signals.
- Distance between your device and router.
- Physical obstructions between your router and computer.
Did you know?
Modern Wi-Fi standards like 802.11ac and 802.11n achieve maximum speeds of 866.7mbps and 150mbps respectively.
What about wired connections, you ask?
Experts reveal that a Cat6 cable can help you reach up to 10gbps. That’s more than enough to stream Prime Video on your Chrome.
#3: Reset your router
If switching to a wired connection isn’t enough, then try resetting your router.
- Turn off your router.
- Unplug it.
- Press and hold the power button for 15-30 seconds.
- Plug it back in and turn it on.
This is also called power cycling.
It can help resolve problems with your router.
However, if you’re still not getting the promised speeds from your data plan, you need to contact your service provider ASAP.
#4: Clear your Chrome’s cache
Chrome and other browsers store cache and data from the websites you visit.
The main purpose of this is to make those websites load faster.
However, your Chrome’s storage will be full over time.
Moreover, the stored data can get corrupted. If the data for Prime Video gets corrupted on your Chrome, then that’ll cause loading issues.
Here’s how you can clear Chrome’s cache:
- Locate the More button at the top right,
- Select More tools.
- Select Clear browsing data.
- Choose a time range, but it’s best to select All time.
- Toggle cookies and other site data and Cached images and files.
- Click Clear data.
After doing that, try running Amazon Prime again.
#5: Reset Prime Video
If it’s not the browser, then the Prime Video website itself might be the problem.
So what can you do?
Consider doing a soft reset. You can do it by closing your browser and re-opening it.
However, in cases where Prime Video isn’t working on Chrome, you should try a hard refresh.
- Windows: Press and hold CTRL and tap F5.
- Mac: Press and hold CMD + Shift and tap R.
Doing this clears your browser’s cache for a specific page.
Moreover, it’ll allow Chrome to load into the latest version, which can include a fix that helps Prime Video run.
Reminder: Don’t forget to check whether the Prime Video servers are down. Use this Down Detector link.
#6: Disable extensions
Extensions or add-ons are those third-party applications installed on Chrome.
They do lots of things, and they shouldn’t cause any problems at all.
However, some of the extensions you have on your Chrome might be causing Prime Video to stop working on Chrome.
Just to be safe, you should disable your extensions first.
- Click on More at the top right of the screen.
- Select Settings.
- Select Extensions on the side menu.
- Disable all of your browser extensions.
- Close Google Chrome and try Prime Video again.
Here’s a quick video tutorial to guide you:
#7: Check your Amazon Prime subscription
Your Amazon Prime subscription automatically renews unless your payment method doesn’t contain enough funds.
However, it can also get canceled if there are changes to your payment methods too.
Make sure to check with your subscription plan if your Prime Video isn’t working. Just in case you’ve forgotten, here are the prices:
- Prime Video standalone subscription – $8.99/month.
- Amazon Prime membership – $14.99/month or $139.00/year.
Moreover, you can pay for Amazon Prime with the following payment methods:
- American Express.
- Amazon Pay Balance.
#8: Turn off your VPN
A virtual private network lets you connect to public servers securely.
Moreover, it lets you spoof your location, allowing you to access services not available in your region.
Say for instance, Amazon Prime isn’t available yet. But you want to watch its shows.
VPNs do a lot of things other than this.
However, it can cause problems with your connection as well. Try turning off your VPN temporarily to check if it helps.
#9: Contact support
When you’ve tried everything else, and Prime Video still isn’t working, then it’s time to call customer support.
This page directs you to the support team.
Additionally, it also includes some troubleshooting tips that might also help.