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JLab Earbuds Not Charging: 7 Ways To Fix It ASAP (2023)

JLab Earbuds Not Charging

The 21st century’s method to escape your worries is to… 

Use your wireless earbuds to blast some music. 

Hence, it’s so upsetting when your stress-reliever suddenly stops charging.

But wait, there’s no need to be frustrated.

Because I can help you fix it. 

Keep reading to discover:

  • 7 straightforward ways to fix this problem.
  • 7 steps to factory reset your audio device in just 3 minutes. 
  • The most common reasons your JLab earbuds won’t charge. 
  • And this is just the beginning…

Why won’t my JLab earbuds charge?

Your JLab earbuds won’t charge because it’s not getting enough power from a USB port. Sometimes this happens because your device has too much dirt buildup. And in other cases, your gadget doesn’t charge since its USB cable is loose. 

JLab earbuds not charging: 7 ways to fix it

#1: Plug the charging cable completely

All you need to do is connect the built-in charging cable to an active USB port…

And your earbuds’ case will immediately charge.


This simplicity often makes us forget the importance of firmly plugging its cord. 

See, if the connection is loose, electricity won’t be able to reach the earbuds properly.

And as a result, your audio device won’t charge. 

That said, the first thing you should do is…

Reconnect your earbuds’ charging case to its power source:

  1. Unplug your earbuds’ cable from the USB port it’s connected to.
  2. Wait for 1 minute.
  3. Reconnect it again.
  4. Ensure that you’re pushing the connector all the way through. 

Note: If your device’s USB cable came separately, you should also reconnect it to the charging case. 

After this process…

Try out the next fix before observing if your earbuds are already charging. 

#2: Let your device charge for 1 hour

If you don’t charge your earbuds for extended periods…

Then your device’s battery will drain too much. And when this happens…

You’d need to connect your gadget to power for longer than usual before it starts charging again.

On that note, now, you should charge your earbuds for at least 1 hour. 

Because most of the time… 

This duration will be sufficient enough for it to start charging again.

However, if your earbuds still aren’t storing energy…

Even after you’ve charged them for an hour… 

That means the electricity isn’t reaching your device’s battery in the first place. So you should continue on to the next fix. 

#3: Use a power outlet

You can charge JLab earbuds through USB hubs in devices like:

  • PCs.
  • Laptops.
  • Smart TVs.

However, sometimes…

The electricity these ports provide isn’t enough to charge your earbuds. That’s because the USB hubs of these devices tend to have less than 0.5 A of current.

See, according to JLab’s user manuals…

You should connect their products to USB ports with 5V and 1 ampere of power or lower. 

However, note that if you want your gadget to charge efficiently… 

You shouldn’t use a USB port with less than 1 ampere.

That’s because, simply put:

The amperage is what provides the necessary electricity to your device.

And if you’re using a USB port with 0.5 A or less, your earbuds may:

  • Overheat. 
  • Not charge.
  • Charge slowly. 

That said, if you’re currently using a USB port on another device to charge your JLab earbuds…

You should connect your gadget to a power outlet instead. That’s because many USB hubs have less than 1 ampere. And that’s not enough to effectively charge your earbuds. 

With this in mind, you should prepare a high-quality USB adapter

Then use it to connect your audio device to a power outlet. 

#4: Check for any physical damage 

JLab earbuds are such small gadgets. 

With that, it’s easy to accidentally drop or bump their case on a hard surface. 

And unfortunately…

1 of the reasons these audio devices suddenly stop charging is they’ve been damaged.

That said, the next fix you need to do is…

Ensure that your earbuds don’t have physical damages: 

Step 1: Unplug your charging case from its power source

If your device’s case is currently plugged into a USB hub or the wall outlet…

You should disconnect it from power. Then, proceed to…

Step 2: Observe the USB cable of your gadget

Most JLab earbuds like these have built-in USB cords:

  • GO Air.
  • GO Air Pop. 
  • GO Air Tones. 
  • JBuds Air ANC.

But some older models like the wireless JBuds Air have detachable USB cables.

However, regardless of which category your device falls under…

The process of checking your earbuds’ USB cable is the same. 

So, now, you should bring your charging case (with its cord) to a well-lit area.

Then, closely observe every part of its USB cable. 

On that note, ensure that you don’t see any of these signs of damage on the cord:

  • Tears.
  • Deformation.
  • Discoloration.

Moreover, you should also double-check that the connector(s) at the end isn’t rusty or bent.

If you see any of these damage indications on your case’s USB cable…

Then you should replace it with a high-quality USB-C cord if it’s detachable. 

But if it’s not, you should buy a new JLab replacement case instead. 

On the other hand, if your USB cable doesn’t show any signs of physical stress, proceed to…

Step 3: Ensure that the case doesn’t have any dents

Remove your earbuds from their case.

And ensure that the outer and inner part of their charging vessel doesn’t have any signs of: 

  • Dents.
  • Cracks. 
  • Heat marks. 

If it does, you need to get a replacement.

But if it doesn’t, you should go ahead and…

Step 4: Check your earbuds

Lastly, you should also double-check that your earbuds are in good condition. 

To be specific…

Their body shouldn’t have any of the damage signs mentioned earlier. Especially near the connectors. 

Note: If your earbuds are damaged, you should contact JLab. And ask if their support team can repair your device. Alternatively, you may also choose to buy a new model instead. 

On the flip side…

If your gadget’s components aren’t damaged, proceed to the next solution. 

You might also be interested: Do Wireless Headphones Last Longer Than Wired? 5 Scenarios

#5: Clean the charging case

Another easy way to fix this charging problem is to clean your earbuds’ case.

Being portable devices… 

JLab’s charging vessels are prone to debris and dust buildup. 

And over time, the case can accumulate too much dirt that it eventually stops charging.

Fortunately, though. It’s pretty easy to clean your earbuds’ case. 

To do so, just prepare these items:

And once you have them ready, follow these…

6 quick steps to clean your JLab earbuds:

Step 1: Remove your earbuds from their vessel 

It’s much easier to clean the case if it’s empty. 

Step 2: Dip 1 end of a Q-tip with alcohol

Grab a clean Q-tip and dip 1 of its end into the alcohol. 

Now, don’t get it soaking wet, and just put enough to make the cotton cold to touch. 

Warning: You shouldn’t use other cleaning solutions for this process. Stick to using alcohol as it evaporates immediately and leaves little to no residue. 

Step 3: Lightly scrub the inside of your case 

Important: Ensure that your Q-tip isn’t hitting the connection ports inside the case. Or the small golden dots because they’re sensitive to liquid.

Just clean the upper areas where there’s visible dirt or dust.

And since you’re already doing this, you might as well… 

Step 4: Clean the earbuds themselves

Get a new Q-tip and dab it with the alcohol. Then, use this to scrub your JLab earbuds gently.

Note: Avoid hitting the connectors that look like 2 golden dots on each earpiece. 

Step 5: Clean the charging port 

Using the soft bristle brush…

Lightly remove dust from the port of your earbuds’ charging vessel. 

Take your time in doing this step because the charging slot tends to get the most debris. 

Step 6: Wipe the exterior part of your case

Get your microfiber cloth and gently wipe the outer part of your device’s charging vessel.

If the case has any stubborn dirt… 

You can dab the fabric with alcohol, then scrub the debris off the case. 

After doing so, use the same cloth to wipe off your USB cable’s connector(s).

And once you’re done cleaning your JLab earbuds and their case…

Try charging your gadget again. 

#6: Factory reset your earbuds

If your device’s case is charging yet the earbuds aren’t…

Then the earpieces of your gadget may be glitching.

In this case, you should try…

Resetting your earbuds so they can reconnect to the case:

  1. Unpair your earbuds from other devices.
  2. Put both earpieces inside the charging case.
  3. Tap 1 earbud lightly 7x while it’s still in its charging port.
  4. Wait for this earpiece to flash a blue light 3x.
  5. Tap the other earbud 7x as well. 
  6. It should also flash a blue light 3 times. 
  7. Remove both earpieces from the case.

If you want a visual guide to reset your JLab earbuds, watch this video:

At this point, 1 earpiece should have a white LED light. And the other earbud should flash white and blue lights alternatively. 

Note: If you don’t see these LED signs, repeat the process until your 3rd try. And if your earbuds still refuse to reset, read the section below to contact JLab’s support. 

You might also want to know: Are Bluetooth Headphones Encrypted? 7 Security Facts

#7: Contact JLab’s support team

Contact JLab's Support Team

Some problems simply require professionals to fix.

So if you’re still having trouble charging your JLaB earbuds…

It’s time to contact their support team. 

Fortunately, there are several ways to contact JLab. 

So just pick which method’s the most convenient for you below:

Note: You can reach JLab’s support team from 8 AM – 4:30 PM Monday to Thursday (Pacific Time). And they’re available from 8 AM – 2 PM on Friday. They don’t operate during the weekends.