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(5 Fixes) Netflix Not Working On Sky [Updated 2023]

Netflix Not Working On Sky

After what feels like an eternity, Netflix is finally available on Sky.

Both platforms offer great individual content. And together, they make an excellent team. 

Yet despite this, they don’t come without fault.

Many Sky users reported errors while streaming Netflix. 

Good thing we have several ways to solve your streaming problems.

Continue reading to discover:

  • How to reset Netflix on Sky.
  • Reasons why Netflix errors occur on Sky.
  • 5 effortless steps to solve these common errors.
  • And much much more…

Why is Netflix not working on my Sky?

Netflix isn’t working on Sky due to a software issue and an uninstalled systems update. In some instances, the error happens because of an unstable internet connection. Or when Netflix is having problems with their servers.

Netflix not working on Sky: 5 fixes

#1: Double-check your internet connection

Like any other smart device nowadays…

Your Sky Q box or Sky Glass needs a stable internet connection to work. 

So, checking your internet connection has to be on top of your checklist.

To check the internet connection on your Sky device, you should:

  1. Press “Home” on your Sky remote.
  2. Select “Settings” then choose “Setup.”
  3. Click on “Network” and see if you’re connected to the internet. 

If you’re not connected to the internet on your Sky Q box, follow the instructions on your screen. 

Or check Sky’s official help page for more detailed troubleshooting steps. 

“But I have Sky Glass.”

Sky Glass users only need to follow the instructions displayed on-screen to connect. You can check it out as it’s very easy to follow. 

And while you’re checking the internet connectivity, make sure to run a quick internet speed test. Like Broadband speed checker, for instance. 

If the speed is too low, this might be why Netflix isn’t working on Sky. 

Reboot Router

But don’t worry – you only need to reboot your router next: 

  1. Unplug your router’s power supply. 
  2. Wait for 20 or 30 seconds.
  3. Connect the router back to the power supply.

Then, you should run a speed test once more. See if it’s working better this time. 

And by the way, you can also check Sky Q box light indicators that tell its status.

Below is a general guide to what the lights mean:

Flashing orange

The Sky Q box is currently not connected to the internet. 

Red light

It means any of the following 3 things:

  • The Sky Q box is recording something.
  • It’s on standby.
  • Something is wrong with the hardware. 


Everything is working well.

No light

The Sky Q box doesn’t have power.

Note: Hardware-related issues need immediate action. If not, you risk more damage to your system.

Read next: 6 Things To Do if Your Smart TV Slows Down The Internet

#2: Restart your Sky Q box

So restarting the internet router didn’t fix your Netflix on Sky…

Then Netflix says it’s time to restart the Sky Q box next.

It’s highly possible that the smart box just needs to refresh.

And you can fix the issue in an instant. Many electronic devices, like your Sky Q box, need to restart. Especially after prolonged use.

This action can solve performance issues, including Netflix problems. 

Follow this step-by-step guide:

  1. Press “Standby” on the Sky Q remote.
  2. Disconnect the power supply from the outlet. 
  3. Check if all the lights are off.
  4. Detach all cables in and out of the Sky Q box.
  5. Let it be for 20 minutes at most. 
  6. Plug it in and wait for the box to load.
  7. After fully loading, go to the apps page. 

If Netflix is now working fine, congratulations. You can now relax and enjoy your favorite shows.

But if the issue remains, you need to take further troubleshooting steps. 

#3: Reset Netflix and Sky Q box

Did you know that your Sky Q has a hidden menu?

And this seems to hold the answer to the infinite question:

“Why is Netflix not working on Sky?”

There’s a good chance it’s because some Netflix files got corrupted.

And that’s why you should do a Netflix reset first.

Here’s how to reset Netflix on Sky:

  1. Press “Home” on the remote.
  2. Go down to “Settings” but don’t click it. 
  3. Highlight “Settings” and press buttons “0 0 1 + Select.” 
  4. Do the first “Reset” only. 

Warning: Be careful to do only the first “Reset” (Reset Settings). That’s because the other two will erase all your recordings.

You can also do a factory reset on your Sky Q box. 

Follow these steps here: 

  1. Press the “Home” button on the remote.
  2. Go to ”Settings” and enter “001.”
  3. Choose “Select.”
  4. Wait for the “Factory reset” to display on the screen. 
  5. Press the “Standby” button to complete the reset. 

Watch this video to guide you in resetting your Sky Q box:

#4: Refresh the Netflix app

I understand that troubleshooting can get frustrating. 

And you’re getting tired of trying to figure out what’s wrong.

Take a breather. 

After that, it’s time to let the Netflix app take a short break. Like you, applications also need to relax and refresh. 

To refresh Netflix on your Sky box, do these steps:

  1. Go to “Settings” on your Sky Q box. 
  2. Press buttons 0, 0, 1.
  3. Then click “Select” to get to the installer menu.
  4. Click “Apps” and look for the “Refresh Apps” box.
  5. A prompt will appear saying, “Your apps are being refreshed.”

After the refresh is complete, your apps (including Netflix) should work well. 

#5: Update the software version 

Software updates are necessary for a device to work well. They bring new features and add more security to your device. 

“Is it possible to still use outdated software versions?”

It’s better not to use an outdated Sky Q box or Sky Glass software version.

This is because your applications might not work properly anymore.

As a result, you’ll get annoyed every time you try to watch something.

Keep in mind that Netflix always releases new updates. And so, your device needs them, too.

It’d be worth your time to update your Sky Q/Sky Glass OS. 

Below are the steps:

For Sky Q

  1. Go to “Home” on your Sky Q remote.
  2. Choose “Settings” then “System info.”
  3. Take note of the “Hardware” and “Software” version.
  4. Check your current OS version here.

Note: If your box’s current software version matches the table, no update is necessary.

If they don’t match, follow these steps to complete the software download:

  1. Choose “Home” on your Sky Q remote.
  2. Pick “Settings” and “System Info” next. 
  3. Click “Software version” followed by “Setup.”
  4. There’ll be a “Software update in progress” message.
  5. After 10 minutes, you’ll see a message that says “Software download is successful.”
  6. Follow the instructions on the screen and press “Home” on the Sky Q remote to finish. 
  7. Check “Settings” to be sure your OS completed the update.

For Sky Glass

  1. Press “Home” on the Sky Glass remote.
  2. Look for “Settings” at the bottom of the screen.
  3. Select “System Management” and pick “System info to check the OS version.
  4. Compare your OS to Sky Glass software updates.

Once again if you’re running on the latest software, there’s nothing to worry about. But if you need a quick update:

  1. Switch Sky Glass/Sky Stream puck to standby. 
  2. Turn off and unplug from the power supply.
  3. After 15 seconds, re-plug and switch on the mains.
  4. Leave the Sky Glass or Sky Stream puck for 30 minutes.
  5. After 30 minutes, switch to standby.
  6. Switch off for 15 seconds, at least. 
  7. Turn it on and press the “Home” button on the remote. 

The Sky logo will appear. This means the software is updating to the latest one.