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Gosund Smart Plug Not Connecting: 7 Quick Fixes (2022)

Gosund Smart Plug Not Connecting

You have some Gosund smart plugs and they worked fine up until now.

Or you just bought them and they won’t connect.

You tried several fixes, but nothing works and you’re thinking of replacing them.

Well…before you do that…

Read on to find out:

  • 7 easy fixes to make your Gosund smart plug connect.
  • How to deactivate your VPN to fix the connection with Gosund smart plug. 
  • How to factory reset a Gosund smart plug with the Power button to make it connect.
  • How switching between Eazy Mode and AP Mode when setting up can solve the issue.
  • And a whole lot more…

Why is my Gosund smart plug not connecting?

Your Gosund smart plug is not connecting because there is an issue with the wifi. It could also be that’s it’s too far from the router, the Gosund app is not up to date, or the plug simply needs to be reset.


Gosund smart plug not connecting: 9 ways to fix it


#1: Check the configuration of your wifi

Frequency 

Most of the wifi routers have 2 frequencies: 2.4 GHz and 5.0 GHz.

We can go into full details, but I will spare you that and keep it as short as possible.

In a nutshell: the higher the frequency, the faster the data processing.

So, with 5.0 GHz the data processing is faster than 2.4 GHz.

However, the reach of the 5.0 GHz is lower than the 2.4 GHz.

With the 2.4 GHz, yes it goes a bit slower with the data processing (you hardly notice a difference), but the range of the wifi signal is further.

Note: the Gosund smart plugs work mainly on 2.4 GHz. 

Please check which frequency you are on.

‘’How do I check the wifi frequency?’’

In general, you can read it from the name of the network in your wifi settings. For example, the name of the network is Mywifi2.4. Something that shows 2.4 means most likely you are on the 2.4 GHz network.

The same goes for a 5.0 GHz name. This could be for example Mywifi5.0. Then it’s probably the 5.0 GHz frequency.

You could also check this via your smartphone or tablet.

Android device

Here’s how to do it on an Android device:

  1. Go to Settings.
  2. Select the Wifi network.
  3. Go to Properties (select the Gear icon) or Details.
  4. Search for Frequency Setting (see if it’s on 2.4 GHz or 5.0 GHz). 

If you can’t find Frequency Setting, you can also read it from the Network Speed. If it’s above 400 Mbps, then you are on the 5.0 GHz frequency.

Apple iPhone or iPad

If you have an Apple iPhone or iPad, you can take these steps:

  1. Install a WiFi Analyzer app.
  2. Search for the Frequency Settings (and see if it’s on 2.4 or 5.0 GHz).
  3. If you can’t find it, you can always consult your Internet Service Provider.

Or search for the Network Speed, if this is above 400 Mbps you are on the 5.0 GHz frequency.

Again, the Gosund smart plugs only work on the 2.4 GHz frequency. So, make sure this is the frequency you’re on.

#2: Deactivate your VPN

You may be using a Virtual Private Network, a.k.a VPN.

A VPN keeps your information safe by masking your IP and geolocation in a way that you’re surfing online anonymously.

But it can also interfere while setting up or making a connection with the Gosund smart plug.

The best way to find out is to deactivate your VPN and see if it works better.

Note: restart the devices including your router, after the VPN is deactivated.

Try it then again, and see if things work normally.

If you still have issues, then see the next fix.

#3: Reset the Gosund smart plug

If the previous fixes didn’t work, it’s time to reset the Gosund smart plug.

We start just by pressing OFF and then ON again. 

Still no luck?

Then we push it a bit and reset the smart plug back to factory settings.

Note: after a factory reset you’ll need to reconfigure the smart plug again.

Take these steps for a factory reset:

  1. Make sure the plug is powered off for more than 10 seconds.
  2. Then press and hold the Power button for 5 seconds.
  3. Wait until the LED blinks rapidly.

Then try to connect the smart plug again via the Gosund app.

If it not helping, check out the next step.

#4: Switch between Easy mode and AP mode

While setting up the smart plug you can choose between 2 options: Easy mode and AP mode.

It’s possible that some mobile devices are not compatible with Easy mode.

Then switch between the modes. For example, switch from Easy mode to AP mode and try again setting up the plug.

AP mode

Here’s how to do it:

  1. Unplug the plug from the power socket.
  2. Plug it back in.
  3. Press and hold the Power button for 7 seconds (the blue LED light should blink slowly).

Then open the Gosund app and take these steps:

  1. Tap the Plus icon + (add device).
  2. Select Socket.
  3. Select AP Mode (upper right corner).
  4. Confirm indicator slowly blink.
  5. Connect to your wifi (ensure it’s on the 2.4 GHz frequency).
  6. Then connect your phone to the device’s wifi hotspot.
  7. Select Go Connect.
  8. Wait until it’s successfully connected.
  9. Select Completed.

Done, you can now use the smart plug.

For visual guidance, you can check out this link:

Easy mode (default mode)

And here are the steps for Easy mode (default mode):

  1. Press the smart plug On.
  2. The blue LED should blink rapidly (twice a second).
  3. If not, then press and hold the power button for 5 seconds (until it’s blinking rapidly).

Then Open the Gosund app and take these steps:

  1. Select the plus button + (upper right corner).
  2. Select Socket.
  3. Confirm indicator rapidly blink.
  4. Connect to your wifi (ensure it’s on the 2.4 GHz frequency).
  5. Let the smart plug connect to your device and router.
  6. Select Done when the plug is successfully connected.

After the setup is complete, the LED should be red (not blinking) and the smart plug is ready to use.

#5: Delete and reinstall the Gosund app

The Gosund app is the way to go with Gosund smart plugs.

It’s easy to use and helpful as well.

But, it can get stuffed with data, too much data.

This can get stuck in the cache memory which can make the app work slowly.

Then it’s time for a fresh start by deleting and reinstalling the Gosund app.

You can do this real quick.

Note: when you reinstall the Gosund app you will need to log in. So, make sure you remember your login details.

Android device

If you have an Android device, you can take these steps:

  1. Go to Settings (gear icon).
  2. Go to Apps.
  3. Select Manage Apps.
  4. Search and select the Gosund App.
  5. Select Uninstall.
  6. Confirm by selecting OK.

When the app is deleted, you need to reinstall it.

Here’s how:

  1. Go to the Google Play Store.
  2. Search for the Gosund app.
  3. Select Install.
  4. Then open it and log in with your credentials.

Apple device

  1. From the Home screen tap and hold the Gosund app.
  2. It’s starting to jiggle and it will show a minus-icon (upper left from the app icon).
  3. Select the minus-icon.
  4. Confirm to delete.

After that, you can reinstall the app like this:

  1. Go to the Apple App Store.
  2. Tap the Search tap.
  3. Search for the Gosund app.
  4. Select Get to install the app.
  5. Open the app and log in with your credentials.

After the Gosund app is reinstalled, try again to make a connection. 

If still no luck, continue to the next fix.

#6: Try a different socket, device, or plug

This fix is to see if it’s working somewhere else. 

It’s maybe far-fetched, but it’s worth the trying and it’s easy.

You can start by trying a different socket. Just plug it in a different socket. Maybe the current one is faulty.

Another thing is to try it via a different device. Maybe you have a spare tablet or phone to use. Optionally, try it via the phone of a family member or friend.

Finally, if you have to happen a second Gosund smart plug, please try it out. If that one works, it’s most likely your current plug that is faulty.

If you don’t have any spare devices or plugs to try, you can always try to restart your current devices.

You can restart your wifi router by unplugging it for 60 seconds from the power.

Also, restart your smartphone or tablet.

Here’s how to restart an Android device:

  1. Push and hold the Power button.
  2. You should see an Options menu.
  3. Select restart.

On an Apple iPhone X, 11,12, and 13, take these steps:

  1. Push and hold the Power button and the volume button until you see the slider with Power off.
  2. Swipe the slider and it will go off.

To turn it back on:

  1. Push and hold the Power button and the volume button until you the Apple logo appears.

If you have a different Apple device, please check the manual from the device.

#7: Check the strength of the wifi signal

Check The Strength Of The WiFi Signal

The wifi signal should be strong to get the best out of the smart plug.

If it’s weak you may notice a delay on the command or worse… the command is not even performed.

’’How can I figure out if my wifi signal is strong?’’

It’s super easy. Make sure your smartphone is connected to the wifi, then go close with your smartphone to the plug. See how many wifi bars you see.

3 Bars is the best and the strongest. If you see none, 1 or 2 bars, it means there’s room for improvement. 

Thick walls can also weaken the wifi signal, or the distance from the wifi router is too far.

In that case, place the plug closer to the router or buy a better wifi router or a wifi extender.

Bonus: Contact Gosund

If all the previous fixes didn’t work, it’s time to get in touch with Gosund themselves.

They are really helpful and to make it easy for you, here’s the link.